Charging issues
Response from developer
We sincerely apologize for the experience you've had and appreciate you taking the time to share your feedback. We understand your concern regarding charging duration and how important it is to predict the vehicle's charging level accurately. Currently, our charging sessions operate based on an Energy Cut-off feature, where the estimated energy is calculated using the selected vehicle and charging duration. Once the estimated energy is delivered, the session ends automatically. We understand that this may not always align with real-world charging expectations, and your feedback on improving the estimation logic has been noted and shared with the relevant team. We’re also sorry that your support experience did not meet expectations. We take this feedback seriously and will continue working to improve both our product experience and customer support.
Stable and Convenient but Watch out Phone Battery Usage
Make it faster
Sometime it’s not working fast or properly
M the owner of 2 BoltEarth machines
So the customer go without charging
Please update it soon n make it smooth for people
Always Disconnecting
Response from developer
We’re truly sorry to hear about the difficulties you’ve been experiencing over the past two months. We understand how frustrating it must be when the app keeps searching for the charger and disrupts your sessions.To assist you better and investigate this thoroughly, we kindly request you to reach out to our dedicated support team at support@bolt.earth or call us at +91-84477-46385. Our team is available 24/7 and will work closely with you to identify whether this is an app-related or charger-specific issue and provide a resolution at the earliest.
All in one app for EV
Clean bug free app
One improvement I would like to see is to be able to book the charger for units of power instead of time or percentage if it the charger can communicate with the car. This will make it 5 star
Response from developer
Thank you so much for your kind words and valuable feedback! We're glad to hear you're having a smooth experience with the app and our charging network. Your suggestion about enabling unit-based charging (kWh) instead of time or percentage is insightful, and we agree—it could make charging even more intuitive and accurate.We’ve noted this and will explore its feasibility with our tech team. Your feedback helps us get closer to that 5-star experience! 🌟⚡
Lacking basic features
Response from developer
We truly understand how frustrating this experience must have been for you, and we sincerely apologize for the inconvenience caused. This is absolutely not the seamless and reliable service we strive to provide. We value your trust and would like to make things right. Please reach out to our support team at +91 8447746385 or write to us on support@bolt.earth, and we will do our best to resolve this at the earliest. Your feedback helps us improve, and we truly appreciate it.
Charging doesn’t work!
Best EV charger
power fluctuations pausing charging
Great support
User friendly
Best app for charging
Very supportive team
Troubleshooting was done by the team
My problem is resolved, i just need dark mode.
Response from developer
Hi Ojasva, your charging experience is our priority and we're happy to know that your query has been resolved. Your suggestions have been duly noted. Thank you for rating us.
Reliable
Response from developer
Hi Sapna, your review just charged us to the fullest. Thank you for the 5 stars.
