Bad app and service
The mobile deposit is slow and not worth, the mobile app is slow and hard to guide through, and the checking accounts work pretty well but it takes a long time for money to go through. making me want to switch banks pretty bad.
Buggy
Always crashes when opening the app. The platform just needs to be updated. App is always having to restart because it senses some overload and can’t handle it.
Real time
I like the fact that I can see multiple accounts from other financial institutions. That’s great! Why I have such a low score jams for REAL TIME information. All other apps show the status of your account. Ritual right away. I know what pending and processing in real time. With Somerset Trust I don’t see any movement on my account for days! That annoying!
Show more
Great upgrade!
Fantastic upgrade! The old app was glitchy and ponderous to use, but the new one is seamless and works every tiime. Get it, use it you will not be disappointed.
Updated App
Ever since the update this app has drastically gone down hill. The amount of bugs, errors, failures, etc is unacceptable. I can no longer add STC friend transfers, I’ve had multiple accounts that I’ve attempted to add and the app just says an account does not exist even tho I’m looking at the account/checkbook as I’m typing the number in. Very disappointed in this update. If it ain’t broke, don’t fix it
Show more
Needs serious improvement!
I like some of the features on the new app but a major bug/issue is that it is not posting an accurate current balance on my accounts.
If I make a withdrawal or use my card, it takes 24-48 hours for it to reflect on the app.
I’ve been embarrassed multiple times now thinking I had enough in my account to make my purchase, just to get my card declined at the register. Holding up the whole line while I log in and make a transfer..
I happen to be a customer who commutes out of town for work. There are no Somerset trust establishments near my place of employment and I rely heavily on this app to manage my funds during the week. Please work to resolve this issue.
If I make a withdrawal or use my card, it takes 24-48 hours for it to reflect on the app.
I’ve been embarrassed multiple times now thinking I had enough in my account to make my purchase, just to get my card declined at the register. Holding up the whole line while I log in and make a transfer..
I happen to be a customer who commutes out of town for work. There are no Somerset trust establishments near my place of employment and I rely heavily on this app to manage my funds during the week. Please work to resolve this issue.
Show more
New update is terrible
The new update is not all that it was cracked up to be. I use the app daily and have found nothing positive about the updated version!
New App is Awesome
My biggest complaint was STC was the older website and app, but now it’s so much better.
Update
This app has gone wayyy down hill ever since the update. I’m either dumb or this app is a lot less functional than the way it smoothly ran in the past. #ifitsnotbrokedontfixit
Booooooo this apps for the birds
Booooooo this apps for the birds
Great upgrade!
This is a wonderful upgrade to the website. I found it easy to navigate and fully appreciated the new features.
Thank you Somerset Trust!
Thank you Somerset Trust!
Give us dark mode
All is all fine but it’s like a flashbang goes off anytime you open it
Still not working
This is absolutely the worst mobile app I’ve ever used. It still does not work after the upgrade. I’ve tried everything the bank told me to do but no one in my household can get it to work.
Best Feature Is Gone
In the old app, I highly appreciated that I could check the circles to in front of transactions to show what I had reconciled with my personal registry. I am so disappointed. I had great expectations for this app.
Garbage
New app is absolute garbage. Won’t let me sign in. Everything was fine before you decided to ruin the app for no apparent reason.
Update
I’ve been using this app for about 2 years now and it was basic to say the least. They just updated the whole system and I think it looks 100 times better and a lot more up to date with todays standards. However, this seems to have created a LOT of errors and having to reboot the app. I had to delete and reinstall after I got the initial updated version and I still can’t use the app for more than 2 minutes without it crashing. Hopefully there will be some bug fixes to help it run smoothly. When that happens, this app will be a really nice.
Show more
Garbage app
You completely broke the app and I can no longer sign in. It says I have to change my password and when I do it kicks me out. Screw your app and your bank. I will be switching.
New app is great
Now that the new app is up and running, I’m very pleased. I know more improvements are coming, but so far it beats the old app. It’s easy to see transactions that have not yet processed, and this app gives all the details of where your money was spent. You could only see the first few letters with the old app.
Show more
Horrible
The STC anywhere was so much better this app has so many bugs and it’s more difficult to work plus it does not let you see your history on what it’s for all it says is point of sell
Need an option for negative stars
Dev always mess with the app and make it worse every time. I think it is time to find a new bank with a reliable app.
Pretty horrible... feels sketchy
If they hadn't sent me 100 bits of both physical and email about the transition back to this app, I would absolutely assume this was a scam. The app doesn't seem like it was tested, and looks like they paid a 4th grade coding student to build it, yet they insist I need to put in my social security number to use it. Not happening. Very frustrating, especially when we just went through another pointless app change just a couple of years ago. Seriously considering switching banks.
Show more
