Literally can’t pay — broken payment system
I opened one of the cabinets with the app and got a few items. I then received a notification saying they were unable to charge my card. I try updating the card on file, doesn’t work. Just gets stuck processing indefinitely. Hmm, OK, let’s try Apple Pay. I click on the Apple Pay button and nothing happens.
Hello, aren’t you a business? How do I pay you? Their FAQ says if this happens (it must happen a lot), we should contact them by email. So we need to go out of our way to email them because their developers are incompetent? This app should be taken down until they fix this issue.
Hello, aren’t you a business? How do I pay you? Their FAQ says if this happens (it must happen a lot), we should contact them by email. So we need to go out of our way to email them because their developers are incompetent? This app should be taken down until they fix this issue.
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Unable to Get App to Function On Sign Up
I just moved into a new building which has a Stockwell machine. I was excited to grab a quick snack so I downloaded the app and tried to sign up. I clicked Google for signing up/signing in because I prefer OAuth for security. The app hung and had to be completely deleted an reinstalled. I then tried to sign up the normal way and the app threw error codes.
If this is what registration looks like then what does their security/db look like? I can’t even get past the login page to consider making a purchase. I deleted the app and promptly told my management to consider terminating their contract with this company.
If this is what registration looks like then what does their security/db look like? I can’t even get past the login page to consider making a purchase. I deleted the app and promptly told my management to consider terminating their contract with this company.
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Worst app ever
Apple Pay doesn’t work. Manually entering credit card info is no longer working either. Customer service hasn’t been able to resolve the issue. I couldn’t give this company my money if I wanted to. The app is so poorly designed that they can’t even process customer payments! SMH
Doesn’t allow you to add credit cards.
Depending on the day of the day this app may or may not allow you to add credit cards. It needs a lot of work. Whenever you don’t add a credit card it may also ban your account just because. Terrible user experience.
Simply doesn't work
Not once have I been able to open a machine. But this stupid app still charges and refunds me $12 just to learn it can't open.
trash store
every time I use the app to try to buy sum It doesn’t work. especially when i’m so hungry. must be a bug. and the food is sooo overpriced. y’all will get a lot more sales if y’all apps worked and had more variety if food and of its more affordable
Great concept, app needs work
Love this concept - it is great for when you’re feeling lazy. However, more often than not the app isn’t working - “there is an issue with your account” or “cannot connect to the server” which is quite frustrating when you want a quick snack and cannot get the app to open the store. I have noticed these issues more frequently so not sure what is going on
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Who knows?
Maybe the service is good, maybe not, but the app is so awful you’ll never be able to find out. Allowed me to create two accounts under the same email, password reset takes an unknown length of time to sync, I gave up.
Stock well is an ironic name
Stock well is an ironic for a vending machine that is never stocked well.
Apartments need to ditch this deal with this “good on paper” company. On its best day it has most of the same things a normal vending machine has. On its worst day (which is most) it has nothing.
Normal vending machines can hold a lot more. Yes you can use Stockwell on your phone, and that’s a cool toy. It would just be nice if you could actually get anything of it. W
Apartments need to ditch this deal with this “good on paper” company. On its best day it has most of the same things a normal vending machine has. On its worst day (which is most) it has nothing.
Normal vending machines can hold a lot more. Yes you can use Stockwell on your phone, and that’s a cool toy. It would just be nice if you could actually get anything of it. W
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Doesn’t Work
Followed the instructions exactly and the machine wouldn’t open. Great idea having this inside of our apartment community but there’s no point if you can’t get it to open.
Terrible
This app has only worked 3/15 times. Every time I want to grab a snack the app fails or won’t let me log in. I would rather deal with an old school machine then this fake high tech trash. Avoid at all cost.
Worst company ever
So our stockwell machine has been broken for the last year in our building and attempts to try and fix it have been futile and laughable. Stockwell said they don’t own the machines and gave me a number to call. AMAZING CUSTOMER SERVICE. No wonder your app rating is deteriorating at an exponential rate…enjoy giving out that number to other inquiries 👍
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The stores doesn’t work
The store in my building is always offline. It can’t be communicated with and just shows an error message. There doesn’t seem to be a lot of interest in getting it back online.
Good idea horrible execution
This app has literally never worked for me. First couple of times I entered the machine number and it said it couldn’t connect and to try again. Now I’m completely locked out of my account and can’t even login. Absolutely awful I hope another company puts you out of business and does this right
Doesn’t work
After stockwell was bought the app kept failing to connect to the unit (worked fine before). Uninstalled and reinstalled app but that did nothing.
Does not work more often than not
The machine in my apartment lobby is fully stocked but NEVER works. It’s extremely rare we can actually get it open to get snacks. It’s the same error everyone, “someone has left the door open”. Such a waste of a good idea.
Doesn’t work
My building has one of these machines. I’ve lived here for a year and it’s remained untouched because it won’t open with the app. I tried emailing support and never got a response. Based on the reviews it seems like they don’t care to maintain these. Do you not want to make money?
Will avoid at all cost
Came in handy when it was snowing and I didn’t want to walk to the convent store. They have Apple Pay as an option, however they don’t actually take Apple Pay. So if you use it, your payment fails, and instead of getting an email saying it failed you get a threatening email saying you’ll be sent to collections over $4. There’s also no notification of the door closes properly and it take a suspiciously long time for the door to lock, makes me nervous that someone could open it on my dollar. Do not recommend. I’ve never openly bashed an app or service before, but this one is so stupid I shared the threatening email with all my friends and warned them away from the service.
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Pod is offline to the network too often
The service is good but without reliable connectivity it is useless. Consider a wifi or Bluetooth approach as a backup method
Doesn’t work
The app won’t even let me submit the store number to buy something, i keep pressing “open store” after writing the number and nothing happens. Completely pointless
