Small tweak please
Change the title of the login box to say ‘phone / email’ otherwise it’s confusing if you use email login.
Awful
Doesn’t work. Bluetooth proximity thing very annoying
Sucks
This thing never works and whoever made it can suck a dogs balls
It’s useless
I paid more for late hours yet the app doesn’t work properly, while I’m outside the door it show I’m not near the door. I had to call up customer service for access. It’s hopeless
Terrible
Doesn’t function unless you grant it full access to location and allow notifications, I’ve never seen an app like this. It’s an embarrassing piece of software.
Awful
System is slow, what is more annoying!!!!!! It keeps logging you out at random times through out the day .
App is Terrible
List of issues:
The remember me button doesn’t work at all, each time after reopening the app it must be signed into again.
Once signed into the app then doesn’t detect the user in the correct location forcing the app to be restarted to be used.
The app once signed into consistently pulls location data, regardless of the users location meaning it must be closed manually to stop it from remaining open in the background.
Have the devs actually ever used this app themselves?
The remember me button doesn’t work at all, each time after reopening the app it must be signed into again.
Once signed into the app then doesn’t detect the user in the correct location forcing the app to be restarted to be used.
The app once signed into consistently pulls location data, regardless of the users location meaning it must be closed manually to stop it from remaining open in the background.
Have the devs actually ever used this app themselves?
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Works fine, asks you weekly to rate.
This app works well for what it is. No matter how often you rate this app. It will continue to ask weekly to rate it. Just let me use the app!
Glitchy
Needs major bug fixes
No Problems
Always Works Great
App Open
App never opens on the first time, always have to close it out and reopen it for it to work.
Shared Access not work
I was trying to set up a shared key; while it says the status is active, my friend can’t see anything.
Also, another time I’m trying to add a friend with UK number, but it keeps switching to US number
Also, another time I’m trying to add a friend with UK number, but it keeps switching to US number
Have to force quit to disable tracking
The app doesn’t need to geolocate for hours in the background and the developers seem incapable of understanding why that’s an issue.
Even with “only when using the app” it will run in the background. So don’t give me the whole “we need this geofencing for user experience” nonsense. Just get a location when the app is open at the storage unit and call it done?
Even with “only when using the app” it will run in the background. So don’t give me the whole “we need this geofencing for user experience” nonsense. Just get a location when the app is open at the storage unit and call it done?
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El PEOR CAMBIO.
Con First Storage todo iba bien. Extraspace Storage compró los almacenes y no podemos acceder, la aplicación a veces funciona y muchas otras veces no funciona. Tenemos nuestras pertenencias presas. NO CONTRATEN EXTRASPACE STORAGE. Es un fraude. La app, la peor desde que ellos la implementaron.
Worst app ever
Used storage units for many years and this app is a nightmare. Just down not work
Useless
Why can’t we just use an effin key?
Review
I had trouble from switching different storage units from one to the other and got locked out of my old one and couldn’t get into my old one to get my stuff and move it into the new one! Told me I had certain amount of time to move it and if didn’t move it would cancel and just keep it as my old one but never switches back to my old one!
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Super inconsistent
My access points don’t show up. A fix that I have found is to completely delete the app and re download it from the App Store then re login and hope you remember the password you used. I believe the issue I have found is that whenever I restart my phone the access points are no longer available when I go to use the app. It’s honestly quite a hassle to have to go the facility office for them to create a ticket and maybe fix the issue. It’s a real shame to have to go from a perfectly working app to one that barely works at best.
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Very Slick & Convenient
I can open the gate from my phone without needing to get out of the car or remember my PIN code.
Tracks your location
This app tracks your location even after you think you’ve stopped using it. The app seems to trick the iPhone into thinking the app is for navigation. That way it can keep tracking your location long after you’ve left the storage facility. Really creepy.
Update based on the developer response: the developer response is misleading. Geofencing on iOS is event-driven and does not produce the continuous blue navigation arrow I saw in the Dynamic Island hours after leaving the facility. That indicator means the app is using continuous location updates, likely via the location background mode meant for navigation apps. That is not geofencing, and citing legitimate proximity features does not explain sustained tracking long after I had left the geofenced area. Either be straight about which iOS APIs the app actually uses, or stop using ‘geofencing’ as cover for something more aggressive.
Update based on the developer response: the developer response is misleading. Geofencing on iOS is event-driven and does not produce the continuous blue navigation arrow I saw in the Dynamic Island hours after leaving the facility. That indicator means the app is using continuous location updates, likely via the location background mode meant for navigation apps. That is not geofencing, and citing legitimate proximity features does not explain sustained tracking long after I had left the geofenced area. Either be straight about which iOS APIs the app actually uses, or stop using ‘geofencing’ as cover for something more aggressive.
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