Stromer needs to get its act together
Great bike but terrible app. The app doesn’t connect with bike most of the time . Lock/unlock is so on reliable . Invested more than 10k usd on this bike for this ? You need to get a proper software team and not skimp on connectivity hardware on the bike . This is a 10k bike . If blue tooth is connected you can’t use the app , if helmet is connected you can’t use the app
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I feel robbed and cheated
After shopping around for the perfect bike I came upon the ST2 at a discounted price. Everything seemed perfect about this bike… I even watched Anna on YouTube explaining the Omni App. This is what clenched the deal, I thought this was great being able to track my bike if it is stolen along with all the other features. Well, nothing about this app works, I can’t even get the bike to connect to my iPhone via BT. When I look for my bikes location on my app it shows it somewhere along the route I had taken, not at my location… even after refreshing it it still doesn’t show it at my location. It’s a shame this is a problem after paying so much for the bike. Maybe it’s a network problem here in the U.S. with the 3G.
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The app developer refuses to correct the temperature bug of this app
After buying an ultra-premium-priced Stromer e-bike via their official local dealer, I discovered that the bike app displays always temperature in Fahrenheit; regardless of the e-bike’s as well as this app’s settings being set in metric (vs imperial) and regardless of my iPhone’s settings/region/temperature being set at Celsius. After I contacted their customer support and reported the error I got the reply that their app it is as it is and they refused to correct this error in their app. In fact, they even tried to throw the blame on my side, insisting that this is a problem with my iPhone’s region settings, regardless that they got from me a screen capture of my iPhone’s region settings being set at the Celsius temperature setting. Quite problematic behavior by a supposedly premium e-bike brand
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Bike registration
I connected my new Stromer, but never received a text or email verification, which provides the first randomly generated PIN. no FAQ on this.
Response from developer
Dear FarmboyH, we are very sorry that you are dissatisfied with your Stromer experience. Please contact our support team under info@stromerbike.com . They are happy to help you with your current problem. Best wishes, Tess from your Stromer Team
Poor testing
The app is functioning reasonably well. Clearly some very simpler device testing is missing.
User manual option returns a 404 page.
The profile section has entry of height and weight, but the keyboard only open and doesn’t close so you cannot enter any data.
The daily distance counter doesn’t work, 8 hours after a ride nothing is shown.
Lock / Unlock is unreliable at best.
User manual option returns a 404 page.
The profile section has entry of height and weight, but the keyboard only open and doesn’t close so you cannot enter any data.
The daily distance counter doesn’t work, 8 hours after a ride nothing is shown.
Lock / Unlock is unreliable at best.
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GPS / map unusable
I believe that bike/app integration is completely broken. Connections to the bike fail most of the time and the app always tells me that the Stromer I'm sitting on is 1km away. Unusable!
Response from developer
Dear RomanS, we regret that you are experiencing connection problems with the OMNI app. So that we can provide you with technical support and you can use the app smoothly as soon as possible, please contact us via our website. We will make every effort to resolve the issue as soon as possible. Thank you in advance.
Please fix the GPS
GPS keeps showing my bikes last location not current location
Good app
Excellent for managing the settings on the Stromer ebike.
Lacks ability to show technical metadata of the bike and any troubleshooting at all, but that would take revenue from the “dealers.”
Also, if you’re concerned about the stats reported the app AND if you have more than one bike you may want to put each bike on its own account
Lacks ability to show technical metadata of the bike and any troubleshooting at all, but that would take revenue from the “dealers.”
Also, if you’re concerned about the stats reported the app AND if you have more than one bike you may want to put each bike on its own account
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lacking
first off, the new features of the app only show km/ kmh. my units are set to miles - was that really missed in testing?!? (which is why i rated it one star)
secondly, this app basically targets just maintaining your bike/ settings. i would expect it to provide MUCH more feedback in today’s world of data. i would be happy with just the basics, such as:
- tracking routes on a map (the bike already tracks via gps)
- trending amount of motor usage throughout a route vs speed/ etc to show my effort.
- various helpful ways to display that data, perhaps considering an integration with third party apps like stravia
so much potential, yet so far to go.
secondly, this app basically targets just maintaining your bike/ settings. i would expect it to provide MUCH more feedback in today’s world of data. i would be happy with just the basics, such as:
- tracking routes on a map (the bike already tracks via gps)
- trending amount of motor usage throughout a route vs speed/ etc to show my effort.
- various helpful ways to display that data, perhaps considering an integration with third party apps like stravia
so much potential, yet so far to go.
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Response from developer
Dear "kno0b1", we regret that the OMNI app does not meet your expectations. We would like to exchange ideas with you to improve your experience with the app, but also to be able to pass on customer feedback to our development team. Therefore, we would appreciate if you contacted us via info@stromerbike.com. Thank you in advance.
Buggy App
Descent app, but it often has connectivity issues with my bike or just won’t load even though I keep it up to date. It could be better organized and more intuitive as well.
iOS 13.7
On every IOS update looses connectivity to
ST 5....
Deleting and reinstalling app resolves the problem.
Needs an update to communicate with the
the ST5 (which is on 3G network) more
efficiently
ST 5....
Deleting and reinstalling app resolves the problem.
Needs an update to communicate with the
the ST5 (which is on 3G network) more
efficiently
Response from developer
Dear Jeff, we regret that you are experiencing connection problems with the OMNI app. So that we can provide you with technical support and you can use the app smoothly as soon as possible, please contact us via info@stromerbike.com. We will make every effort to resolve the issue as soon as possible. Thank you in advance.
Doesn’t launch
After updating to the latest version of the app, I can no longer get the app to open. It opens a screen with the Stromer OMNI logo but just sits there spinning. It used to work perfectly ... this update has crippled it.
Works Perfectly
A wonderful app that does just what is says. You can remotely lock and unlock the bike, trace it with GPS on a map, customize the #2 assist level, report it stolen, and more. Terrific.
The only improvement would be the ability to reset the trip meter. It is something I do before every ride, but it is buried two or three menus deep on the bike. Trip meter reset should be on the app too.
The only improvement would be the ability to reset the trip meter. It is something I do before every ride, but it is buried two or three menus deep on the bike. Trip meter reset should be on the app too.
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myStromer on an ST2 as of now
It’s weak. Extremely weak for a purpose built cycle and application. Frankly, screenshots of the crandroid version appear to have more control and feedback. What is up with that? GPS usability on IOS? Nada. Zip. It’s pathetic. Usage feedback? OMG. It’s like sending a warranty card back on your RCA color television from the 1980’s. This for a $7K purchase? Personally, I think I drove off with the bike and lost over half the value immediately. Shame on me for believing the BS, shame on Stromer for selling it as is.
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Wish I had the bike!
Who wouldn't want a bike that can use your phone as a remote? Plus the bike is beautiful. I want one!
