SubWallet User Reviews

SubWallet - Polkadot Wallet
SubWallet - Polkadot Wallet
CDM SOFTWARE DEVELOPMENT COMPANY LIMITED

What users say

Top reviews

Subwallet is a scam

Stay away from this garbage. I wouldn’t piss on this scam if it was on fire.

Only use if you want to lose your crypto

Only use sub wallet if you want them to lose your crypto. I’ve had crypto and NFT’s in my sub wallet for multiple years. Today I went to check it, and they have all miraculously disappeared. When I first went into the app, it only showed one of my crypto balances and then upon exiting and coming back now there is nothing in my account. I would not trust this app with anything it’s a joke.
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Response from developer

We're sorry to hear that you're experiencing difficulties with our app. We would like to learn more about the issue you're facing so that we can assist you. Could you please contact us directly via our Help Center https://support.subwallet.app/ so that we can resolve the problem together?

Glitchy and full of bugs

Avid at all costs you’ll waste a lot of time contacting a silent customer support.

Trash Thiefs

The app is not loading so cant get my money out!! Another rugg!

Doesn’t open anymore

App doesn’t even load at all anymore. Garbage.

can’t even click “connect wallet” button. what’s a trash

can’t even click “connect wallet” button. what’s a trash

Why No 2FA Security Option?

Needs 2FA (Two Factor Authentication) security feature when signing in as extra layer of protection. Would be nice to use a Security Key 2FA option.

Good wallet

The ecosystem is ever expanding and not any wallet has everything in it.Its hard to navigate,not necessarily the wallets fault. But would be nice to swap any coin under the dot ecosystem,like ibc. Someday right?

It's a scam

I staked Astar coins and Vara coins on this wallet. The wallet will not allow me to unstake my coins. I am experienced in crypto and have tried everything. Putting coins in this wallet is like flushing them down the toilet. They are probably just keeping everybody's crypto.

Beware

Total Garbage. If you enjoy spending countless hours searching thru an app to figure out how to accomplish something that should be simple and easy to find out about. Then this app is for you . Not to mention when you break down and contact support to resolve your issue . You get an email explaining they can’t help , but watch the attached video to learn how. You click on video and it’s just a 5 second clip with no volume. Apps like this are generally like this for a reason.
The less we know and can find out the more they can take advantage .
Very shady. Straight trash!!!!
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Response from developer

We understand your frustration, and we apologize for the issues you encountered. We take your feedback seriously, and we strive to constantly improve our app. Could you provide us with more details via agent@subwallet.app.so that we can address the issue?

Topaz

When I used on EVM wallet, and tried to connect to DeFi like as Ether.fi. I got often “fail to add connection” that made me hard time. It’s so frustrating because other wallets were smoothly and successfully connected, except SubWallet. I don’t know what a reason either. It’s kinda myth.

Works Good

I used it for staking VARA. All seems fine.

Great app

App is great to use and easy to stake. The support team are very helpful

Cannot Unlock and Vara Tokens in Subwallet

I did a Coinbase activity to earn Vara. I sent Vara to Subwallet and staked 150 tokens. I think I got them unstaked but they remain locked after a few weeks. The stake, unstake, and unlock processes are impossible for me to find without Googling outside sources. Even then it is all unclear. It isn’t a lot of money but it’s the principle. It’s like giving me the key to a car with a hidden ignition. If I can’t get it figured out soon, I’ll just cut my small loss and uninstall the app. If crypto is ever going to be the norm (and I don’t think it will for reasons exactly like this) it can’t be rocket science for the average user.
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Response from developer

We're sorry to hear that you're experiencing difficulties with our app. We would like to learn more about the issue you're facing so that we can assist you. Could you please contact us directly via email agent@subwallet.app so that we can resolve the problem together?

App is a scam.

All of a sudden my tokens are gone, nothing showing yet it was staked and I’m in daily and it hasn’t even been long enough since my last log in to unstake yet balances zero and history empty. Don’t use this trash coinbase shouldn’t reccomend

Beta

Needs fixes

Update

No longer shows vara

Update to my Friday review

On my iPhone 2nd gen I changed Settings >>> Display & Brightness >>> Display Zoom from Large to Default.

Screen display is no longer in issue for me in Subwallet.

Awful, confusing, rotten product!!

Apparently the programmers forgot about ease of use, quality design, all of it, the staking/unstaking, pools etc…..horribly confusing and a complete nightmare!!! I cannot imagine how you will succeed in this space. You desperately need to hire a normal individual who can spot test everything with different eyes, awful!!
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Avoid

Stay away confusing and difficult to use!