SunPass User Reviews
Customer Experience
~ Based on 524 written reviews from the US App Store.
What users say
Summarized from real user reviews of SunPass. Based on 2.4K reviews and a 1.6/5 average, it highlights the 2 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 💻Works as expected
- 💳Easy to add funds
Negative things
- 🐛Crashes frequently
- 🔍Difficult to navigate
- 🔒Login issues
- ⚠️Outdated and buggy
- 🤖Poor customer service
Is SunPass Safe?
SunPass does not appear safe based on available data. AppsHunter Safety Score for SunPass is 33/100.
This assessment is based on 2,399 user ratings, with an App Store average of 1.6/5.
Safety Analysis
~ Based on 2,026 App Store ratings for SunPass.
Is SunPass Legit?
SunPass appears to be a legitimate app. AppsHunter Legitimacy Score for SunPass is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Open app, user agreement loads, tap “agree”, get an alert that says “Connection failed, Try again.” I’ve tried again for weeks without any luck. I guess this is the kind of government toll service we can expect in DeSantis Florida.
This app never works, it’s always bugging out. Constantly freezes or kicks you out. It sucks !
This app is the worst thing that happened to me in my whole life.
There is no way an app can be so bad
This app is a joke, if you live in Florida do not get this. Most tolls in Florida use e-pass. SunPass is a scam it takes your money for going through e-pass tolls!!
What else would one expect from useless technocrats?
The app is clunky and slow. They dont care to update the app at all.
Are you seriously considering this as an app?
It worked before. But after an update, I can’t go past the agreement page. Once I click ‘I agree’ it returns ‘Connection failed.’ I’ve tried for over ten times under different network connections. I don’t think it is my internet issue.
It’s almost as if there was a contest to write the worst possible app in the world and SunPass signed right up for the challenge. Guys, it’s almost as if you don’t even own a smartphone if you think this is acceptable.
How can this app be so obsolete???
Please fix your app. Cannot login pass your user agreement. It just times out.
I can sign on
When you try to tap agree to the terms and conditions it gives you a connection error, so you can’t login. So then I went to their website and submitted that the app was broken and it said: ‘Requested Page Unavailable.’ Does it take an act of congress to get the app fixed? Copyright 2021? I pay enough in tolls they could probably fix it with my tolls alone.
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This app is the worst, I swear it never work. on my phone. Don’t download it, don’t download it, don’t download it. It’s such a wasting time. Go straight up to the website.
This is genuinely one of the worst apps I’ve ever encountered. It literally never works. The state of Florida looks incompetent making this the official app to pay tolls throughout the state.
After ios 27 can not enter to app
I can’t log in! I’ve had this account for many yrs. What is happening?
Can u pls add in the future being able to print toll activity and also able to share it as a pdf
App crashes a lot
