Rip off
Gross double charging. System deducts while other system also charge. They point fingers at each other. Then leave you hanging while you have already paid, then the secondary agency wants their money and holds you hostage by holds on your vehicle, unless you pay the fees that you have already paid. You can't make this up.
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App don’t work
App don’t work
Error and can’t get passed user agreement
The app has always been meh but a few months ago they sent out a new user agreement with an update ever since I can’t login and just errors when I tap “I Agree” deleted it and reinstalled it same thing. From now on I’m just going to use the browser.
Terrible
The app is terrible!! Slow, frequently errors.
Not connecting
Since IPhone did an update, it is showing a failed connection message. You even try go online to check the balance and is processing the request.
0 stars; they should remove this app from the App Store.
This app sucks; it never works. It’s always having connection issues—but when it comes to sending fines to people’s homes, it works 100% of the time.
Could use a lot of work.
Out of state traveler, installed to pay invoice.
Why am I getting an invoice 15 months after trip? Seriously?
App user interface not very intuitive. Various cryptic errors when trying to create an account (like others have mentioned) as I thought it might make sense for future trips, but gave up and just went to paying the invoice.
Attempted to pay the invoice and it failed. Retried and worked on second attempt.
Bottom line. About what you would expect from an app that is state government produced. Use it because you have to, not because it’s useful.
Why am I getting an invoice 15 months after trip? Seriously?
App user interface not very intuitive. Various cryptic errors when trying to create an account (like others have mentioned) as I thought it might make sense for future trips, but gave up and just went to paying the invoice.
Attempted to pay the invoice and it failed. Retried and worked on second attempt.
Bottom line. About what you would expect from an app that is state government produced. Use it because you have to, not because it’s useful.
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garbage
use the website the app sucks
Too many issues
There is a message that cannot be overcome with trying to “agree” to terms on iOS phone. I uninstalled & reinstalled - issue persisted. Developers please update so that users can use the app on their phones.
Doesn’t connect to server
You need to fix your app can’t connect to server, i cant log on to app
Terrible app
Can’t navigate or get account pulled up. Called SunPass and they didn’t care. Apple Store please remove this worthless app. If I could give it zero stars, I would.
Waste
This app doesn’t let you do anything what a waste and then you have to call and stay on the phone waiting for a representative
terrible app experience
this is the app we use to pay or bills, is terrible bad
Unhappy
Awful very unhappy
Terrible
Terrible
The Worst
Without going into painful detail, the only thing worse than the “glitches” on the surpass app/website, are the customer service representatives. Incompetence and negligence from top to bottom. This place is a class action lawsuit waiting to happen.
Stuck
The app is stuck. Fix this
Move on
Connection failed, please try again. For a couple of years…
So buggy it’s unusable
It shouldn’t be this hard to pay a bill. For months, this app has been unusable. A terms and conditions page pops up and no matter how many times I click “agree” it says “failed to connect.”
Bad
Not a good app. the retirement site open it. It’s got user agreement and then it says can’t open. I have to go through the website. Thank God for auto reload and payment. That’s the only good thing. They need to fix this app.
