太慢了
物流服务奇慢无比，还非常麻烦，在淘宝海外直接买的比在这买的玩意更大更贵的东西，还晚下单三天，都到了，但这买的都两周了甚至还在国内等飞机😅
商品链接有bug，点进去会跳转根本不一样的商品详情页
各种流程完全不省心，跟踪轨迹更新有bug不兼容，导致常常无法查看包裹到哪里了。
客服不支持海外时差，明明就
在做海外业务，难道不知道海外有时差吗？客服只按照北京时间上班，导致联系客服非常麻烦。
商品链接有bug，点进去会跳转根本不一样的商品详情页
各种流程完全不省心，跟踪轨迹更新有bug不兼容，导致常常无法查看包裹到哪里了。
客服不支持海外时差，明明就
在做海外业务，难道不知道海外有时差吗？客服只按照北京时间上班，导致联系客服非常麻烦。
Response from developer
尊敬的用户您好，非常抱歉给您带来这么不好的体验！您提到的包裹延误、链接跳错、轨迹不更新以及客服时差问题，我们已全部记录并高度重视。 为了能立刻为您排查具体情况，麻烦您将存在延误的包裹单号及抓取异常的商品原链接发送至 care@superbuy.com。服务中心将同步物流与技术团队加紧核查并修复可能存在的问题，同时我们也会积极评估客服时区覆盖的优化方案。 感谢您直白地把这些问题点出来，再次向您致歉！
Expensive shipping for wigs
Superbuy used to be a great way of purchasing cosplay wigs but ever since they started classing them as “sensitive items”, the shipping costs have increased significantly. It was £25 just to ship 2 wigs to the UK.
Response from developer
Dear user, We sincerely apologize for the inconvenience regarding shipping costs. Due to customs and international carrier regulations, wigs are classed as sensitive items (due to synthetic materials), which limits them to specific shipping lines. We completely understand your concern and are actively working to source more cost-effective sensitive-item routes to the UK. Thank you for your feedback and support. Please reach out to care@superbuy.com if you need any assistance choosing shipping options.
Amazing app
One of the rare apps that actually proceeds legally, has no r3ps and refuses to process stuff like this and sells actual good quality items for low prices, I love it so much and it really has good customer service too, they help you really quickly and solves all the problems u may have, like literally my holy grail lol
Show more
Did not refund money
Made a payment through Apple Pay, which they said didn’t go through so they did not confirm any of the purchases I made even though they said it was gonna get refunded. It did not get refunded to my bank or account. 💔💔✌️🥹
Amazing
Amazing customer service, amazing user interface, just an all round great app and will continue to use
