Superbuy Forwarding Solution User Reviews

Name: Superbuy Forwarding Solution
Rating: 4.8 (5344 reviews)

Superbuy Forwarding Solution

DeliverPal Digital Tech (Huizhou) Co.,Ltd.

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience75.8% of reviews

Neutral2.5% of reviews

Negative experience21.6% of reviews

~ Based on 472 written reviews from the US App Store.

What users say

Summarized from real user reviews of Superbuy Forwarding Solution. Based on 5.3K reviews and a 4.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Shopping app.

Positive things

🚀Fast and efficient shipping
👍Great customer service
🚚Reliable delivery
📸Helpful QC photos
💳Affordable shipping rates
🏪Convenient for overseas shopping

Negative things

💰Expensive shipping and additional fees
🕰️Slow shipping and delivery times
🐛Buggy app with glitches
🔒Security concerns with payment and data
📦Poor packaging leading to damaged items
🤖Unhelpful and unresponsive customer service

Is Superbuy Forwarding Solution Safe?

Superbuy Forwarding Solution appears safe based on user ratings. AppsHunter Safety Score for Superbuy Forwarding Solution is 96/100.

This assessment is based on 5,344 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.2% of ratings point to a safe experience

1.8% of ratings suggest some concerns

4.0% of ratings point to a risky experience

~ Based on 5,344 App Store ratings for Superbuy Forwarding Solution.

Is Superbuy Forwarding Solution Legit?

Superbuy Forwarding Solution appears to be a legitimate app. AppsHunter Legitimacy Score for Superbuy Forwarding Solution is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

太慢了

物流服务奇慢无比，还非常麻烦，在淘宝海外直接买的比在这买的玩意更大更贵的东西，还晚下单三天，都到了，但这买的都两周了甚至还在国内等飞机😅

商品链接有bug，点进去会跳转根本不一样的商品详情页

各种流程完全不省心，跟踪轨迹更新有bug不兼容，导致常常无法查看包裹到哪里了。

客服不支持海外时差，明明就
在做海外业务，难道不知道海外有时差吗？客服只按照北京时间上班，导致联系客服非常麻烦。

d12etxs

6 days ago

Response from developer

尊敬的用户您好，非常抱歉给您带来这么不好的体验！您提到的包裹延误、链接跳错、轨迹不更新以及客服时差问题，我们已全部记录并高度重视。为了能立刻为您排查具体情况，麻烦您将存在延误的包裹单号及抓取异常的商品原链接发送至 care@superbuy.com。服务中心将同步物流与技术团队加紧核查并修复可能存在的问题，同时我们也会积极评估客服时区覆盖的优化方案。感谢您直白地把这些问题点出来，再次向您致歉！

Expensive shipping for wigs

Superbuy used to be a great way of purchasing cosplay wigs but ever since they started classing them as “sensitive items”, the shipping costs have increased significantly. It was £25 just to ship 2 wigs to the UK.

seahorse43

15 days ago

Response from developer

Dear user, We sincerely apologize for the inconvenience regarding shipping costs. Due to customs and international carrier regulations, wigs are classed as sensitive items (due to synthetic materials), which limits them to specific shipping lines. We completely understand your concern and are actively working to source more cost-effective sensitive-item routes to the UK. Thank you for your feedback and support. Please reach out to care@superbuy.com if you need any assistance choosing shipping options.

Amazing app

One of the rare apps that actually proceeds legally, has no r3ps and refuses to process stuff like this and sells actual good quality items for low prices, I love it so much and it really has good customer service too, they help you really quickly and solves all the problems u may have, like literally my holy grail lol

ryrydz

a month ago

Did not refund money

Made a payment through Apple Pay, which they said didn’t go through so they did not confirm any of the purchases I made even though they said it was gonna get refunded. It did not get refunded to my bank or account. 💔💔✌️🥹

Sauce cod

a month ago

Amazing

Amazing customer service, amazing user interface, just an all round great app and will continue to use

Kwrzss

a month ago

Consultation

Had to pay for consultation just to ignored. What a joke

Ponyfang

2 months ago

Expensive domestic shipping

Tell me why they charged me $68 for shipping from guangdong to foshan!!! For a 58cm by 47cm by 41cm. The shipping company only charged $8 they added $60 on top. I understand international shipping but domestic????? Am so frustrated i paid $250 shipping within china and my forwarding company only charged me $180 from china to kenya!! This guys are literal greedy! Insane! I DO NOT RECOMMEND THIS COMPANY.

this was so perfect 👍👏

2 months ago

Trusted but can be more expensive

Used them years but unfortunately has become very expensive compared to others, I still pay extra cos I know my goods are looked after but after covid price hike the cost never went back down

Randy,Andy

2 months ago

THE BEST PROXY APP EVER

Insanely helpful customer service! They are so helpful and send pictures if your product arrived damaged to their facility so you can get a refund before you even ship it overseas to you. AND THEY SENT ME A CARD ON MY BIRTHDAY HELLO?!?!

Alexxxxxxxxxxxxxxxx12

2 months ago

Great service

Been using it for over 3 years. Awesome customer service. The app works fine too.

thawsitt9

2 months ago

Fast and Reliable

Great service and reliable. User interface is slightly daunting initially however after a week or so of use it becomes a lot easier to navigate.
Overall very happy 😁

Sonny Bampton

2 months ago

Ifykyk

Yea best app pretty much lol

Billy d. Ruff

2 months ago

Bad services.

Bought a lot of items, they don’t check your items correctly and very bad response. They are smart just with the service fees.

Osak80

2 months ago

THE BEST

always excellent

g.loweryyy

2 months ago

easy to use

amazing

Felixistaken

2 months ago

The worst package shipping app from China

After testing many applications of this kind, I tested SuperBuy. I had to wait 2 months for the delivery of a package, before the carrier did not call me on my number and they finally return my package. After exchanging with the after-sales service, they offer me a discount on my next delivery and finally claim ¥290 to unblock my situation. DON'T WASTE YOUR TIME WITH THEM AND CHOOSE ANOTHER APP.

Mati.Alaman

2 months ago

Response from developer

Hi there, we are deeply sorry for the frustrating experience you had with your delivery. We completely understand how upsetting it is to wait 2 months only to have a package returned. We want to clarify that local delivery attempts and phone notifications are handled entirely by the third-party postal/courier services in your country, which Superbuy cannot directly control. When a package is returned to our warehouse due to a failed local delivery, the carrier unfortunately charges a return or redelivery fee. The ¥290 mentioned was likely this actual cost required by the logistics provider to process your parcel, rather than an arbitrary charge from us. We always try our best to support our users, which is why our team offered a discount for your next shipment to help offset the trouble. We sincerely want to look into the details of your case and see how we can better assist you. Could you please share your parcel or order number with us at care@superbuy.com? We are dedicated to making things right for you.

Cool

Super cool

TylerandK

2 months ago

Great service

Have nothing but great respect Superbuy the goat

Sharkbo609

3 months ago

helped me get all the girls

i use to be a bum and get zero girls but now i'm fly as a cool guy and im getting all the girls 10/10 would recommend

Doodiewueur

3 months ago

Horrible service

You have to pay 3 separate fees! My total ended up being 200 bucks for 4 school uniforms that were supposedly $54, then they added on a bunch of other fees. First you have to pay for your item and the shipping from the handler to the china warehouse. Then they make you pay a service fee and a second shipping fee for it to ship from the china warehouse to the American warehouse. Then they will deliver it to your home. Not only is the process long, it’s expensive!

harryparot