Good app to use
Most obvious scam
Response from developer
Hello, We’re sorry that your experience did not meet your expectations. We do use an AI assistant for some initial requests, but whenever further assistance is needed, the conversation is transferred to our human support team. We would also like to clarify that tutors can be paid securely through the Superprof platform. It is not mandatory to use external payment methods. Kind regards.
False advertising
The company ludicrously claims that I must have downloaded a different version and that was why I had this experience - and says I have no account with them. Well that would be because I have closed my account.
Response from developer
Hello, We're sorry to hear about your experience. However, we couldn't find any account associated with the information shown in your review. It's possible that you didn't register on the US version of Superprof, which could explain the issues you encountered. If you contact us at servicequalite@superprof.com, we'll be happy to check this for you and help resolve the situation. Kind regards.
Recurring fee wasn’t clear
Fraudulent platform
Response from developer
Hello, We’re sorry to read about your experience. We do not use bots to engage with users, and we take reports of unresponsive tutors very seriously. Unfortunately, we could not identify your account from the information in this review. Please contact us at servicequalite@superprof.com so we can investigate your situation, review the exchanges with the tutor concerned, and assist you as best as possible. Kind regards.








