Man zahlt, auch wenn man keinen Lehrer findet
Response from developer
Guten Tag, es tut uns leid, dass Sie trotz Ihrer Suche keinen passenden Lehrer finden konnten und am Ende keine Unterrichtsstunde zustande gekommen ist. Wenn kein Lehrer Sie letztlich unterstützen konnte, können wir Ihnen gerne dabei helfen, weitere passende Lehrer zu finden oder gemeinsam eine Lösung für Ihre Situation zu prüfen. Dafür müssen wir zunächst Ihr Konto identifizieren können. Bitte kontaktieren Sie uns unter servicequalite@superprof.com und geben Sie die mit Ihrem Konto verknüpfte E-Mail-Adresse an. Unser Team hilft Ihnen gerne weiter. Mit freundlichen Grüßen
Stay Away!
Predatory auto billing and completely inaccessible for blind users
I signed up to find a local boxing coach who could teach adaptive self-defence to a blind, disabled man. None of the tutors had the proper expertise, and the rest were too far away. The app was useless for what I needed, but it gets worse.
As a blind user relying on a screen reader, navigating Superprof is a nightmare. Their interface is so poorly built for accessibility that I couldn’t even access or locate a cancellation button using my assistive tech.
Because of their flawed app, I was auto-billed for 4 months—despite only trying to use it in month one. When I contacted support to explain that accessibility barriers physically stopped me from cancelling, they just hid behind their Terms & Conditions and refused to refund the last 3 months.
They are happy to take money every month for a service you can’t use, while making it impossible for screen reader users to opt out. Avoid this platform
Response from developer
Hello, We’re sorry that you were unable to find a tutor suited to your specific needs and, in particular, that you encountered difficulties using our platform with a screen reader. We’re also surprised to read that our customer service was unable to assist you regarding the accessibility issues and the charges you mention. We cannot currently identify the specific case described in this review, so we would like to look into it more closely. Please contact us at servicequalite@superprof.com with the email address associated with your account. We’ll be able to review your exchanges with our team, the accessibility issues you encountered and the charges mentioned, and assist you directly. Kind regards,
Beware of scammers!
Response from developer
Hello, We’re sorry to read about this experience. The situation you describe does not correspond to how we expect our platform to be used, particularly if the tutor’s profile contained inaccurate information about their location or if you were contacted by someone who did not match the profile. Please contact us as soon as possible at servicequalite@superprof.com with the email address associated with your account and, if possible, the name or link to the tutor’s profile in question. This will allow us to identify the account, investigate what happened and take the appropriate action if the profile does not comply with our rules. We would also encourage you to report the profile directly on the platform if it is still accessible. Kind regards,
Scam alert
Response from developer
Hello, We’re sorry to read your review, but several of the statements made here are factually incorrect. Superprof does not use bots pretending to be tutors in order to respond to users or trigger Student Pass charges. The tutors contacted through the platform are actual profiles created by tutors, and a Student Pass is activated when a connection with a tutor is established. We therefore cannot agree with the claim that the platform “runs on bots” or that users are deliberately charged through automated or fraudulent responses. These allegations do not reflect how our service operates. If you experienced a specific issue with a tutor or a charge on your account, we would be happy to review your situation directly. You can contact us at servicequalite@superprof.com with the email address associated with your account. Kind regards,
