Recurring fee wasn’t clear
Fraudulent platform
Response from developer
Hello, We’re sorry to read about your experience. We do not use bots to engage with users, and we take reports of unresponsive tutors very seriously. Unfortunately, we could not identify your account from the information in this review. Please contact us at servicequalite@superprof.com so we can investigate your situation, review the exchanges with the tutor concerned, and assist you as best as possible. Kind regards.
IS NOT WORKING FOR ME
Response from developer
Hello, We’re sorry that your first days on the platform haven’t met your expectations. However, it is absolutely not necessary to purchase Premium to be visible on Superprof. Many teachers receive requests with a free profile. If you’d like, you can contact us at servicequalite@superprof.com and we can review your profile free of charge to identify what could be improved to increase your visibility and chances of receiving student requests. Kind regards.
Switcheroo
Response from developer
Hello, We're sorry to read your review. However, this is not the case. The Student Pass subscription, its price, automatic renewal, and cancellation terms are clearly displayed on the payment page before any payment is made and are also confirmed by email after activation. If you believe there has been a misunderstanding in your particular case, please contact us. We'll be happy to review your situation. Kind regards.
Absolute SHAM
Response from developer
Hello, We're sorry to read about your experience. If a tutor accepts a request without any intention of teaching or provides misleading information, we take this very seriously. In such cases, you can report the tutor's profile directly through the platform so our teams can investigate and take appropriate action. However, we couldn't find any account matching the name shown in your review. Please contact us at servicequalite@superprof.com so we can review your case and assist you as best as possible. Kind regards.








