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Superprof | Private lessons User Reviews

Superprof | Private lessons
📚 Education
🌟 Lifestyle

Customer Experience

Positive experience47.4% of reviews
Neutral10.5% of reviews
Negative experience42.1% of reviews

~ Based on 38 written reviews from the US App Store.

Is Superprof | Private lessons Safe?

Not enough ratings yet to assess Superprof | Private lessons.

Is Superprof | Private lessons Legit?

Superprof | Private lessons has limited verification signals. AppsHunter Legitimacy Score for Superprof | Private lessons is 48/100.

Based on 48 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Recurring fee wasn’t clear

Paid what I understood to be a one-off fee to contact tutors. It wasn’t made clear this was a recurring subscription, not a single charge. Of the tutors I messaged, one never replied and the others stopped responding as soon as I tried to book a lesson. Paid for the service and got nothing usable. Check your bank statement after signing up and be aware the fee recurs — think twice before paying upfront.
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DandanwarrenDandanwarren

Fraudulent platform

There have been no efforts to teach and setup. looks like some bots start engagement and then ghost. They didn’t even refund
qwertyvvvjjjrtfqwertyvvvjjjrtf

Response from developer

Hello, We’re sorry to read about your experience. We do not use bots to engage with users, and we take reports of unresponsive tutors very seriously. Unfortunately, we could not identify your account from the information in this review. Please contact us at servicequalite@superprof.com so we can investigate your situation, review the exchanges with the tutor concerned, and assist you as best as possible. Kind regards.

IS NOT WORKING FOR ME

I opened a profile to teach and unless I pay 100$ right away my profile is never visible. So it’s been over a week I’ve had it and no one is actually seeing my profile.
BeatameenaBeatameena

Response from developer

Hello, We’re sorry that your first days on the platform haven’t met your expectations. However, it is absolutely not necessary to purchase Premium to be visible on Superprof. Many teachers receive requests with a free profile. If you’d like, you can contact us at servicequalite@superprof.com and we can review your profile free of charge to identify what could be improved to increase your visibility and chances of receiving student requests. Kind regards.

Switcheroo

I agree with others that they perform a sleight of hand to get you to pay a subscription fee without explicitly stating that you will
Say Less 123Say Less 123

Response from developer

Hello, We're sorry to read your review. However, this is not the case. The Student Pass subscription, its price, automatic renewal, and cancellation terms are clearly displayed on the payment page before any payment is made and are also confirmed by email after activation. If you believe there has been a misunderstanding in your particular case, please contact us. We'll be happy to review your situation. Kind regards.

Absolute SHAM

COMPLETE SHAM BASED WITH UTTER LIES AND NO INTENT TO TEACH YOU A THING! I’ve attempted to use this platform three times to get a Spanish tutor and all attempts have ended in being mislead or rejected after the tutor ACCEPTED my request. The first time, I shockingly was able to schedule a call and it ended up not even being the person I wanted! She ended up being great but then GHOSTED ME amidst our lessons, then had to nerve to reach out after months with even higher rates. Next, I submitted for a professor recently, and the women accepts the lessons then says she “doesn’t have time to do lessons” after she literally accepted it and the company took my $49 deposit. I reported it and still haven’t received my refund. I figured foolishly “oh, maybe it was a fluke so it’s try again”, which was a poor decision. I submitted for another teacher, and she instantly accepted, then had no time to meet and left it fully open and never reached out. I reach out again and she says “I can’t help you” with no explanation. This platform is full of deception, deceitful liars who accept lessons with no intent to teach you, which is why I rate this app with 1 star.
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TheTruthfulEagleTheTruthfulEagle

Response from developer

Hello, We're sorry to read about your experience. If a tutor accepts a request without any intention of teaching or provides misleading information, we take this very seriously. In such cases, you can report the tutor's profile directly through the platform so our teams can investigate and take appropriate action. However, we couldn't find any account matching the name shown in your review. Please contact us at servicequalite@superprof.com so we can review your case and assist you as best as possible. Kind regards.

Efficient but algorithm heavy.

I have loved using Superprof for online teaching so far. It is a great way to connect with people. My only reservations are the following. In my experience you only find students from the country you are living in. So, if you have an Italian network, you get Italian clients. It would be nice to feel more connected globally. Further, I prefer using other video call platforms, such as Google Meet - as I never quite took to the platform on Superprof, after one or two unsuccessful attempts. Additionally, as a tutor, if you don’t have a low rate, expect a difficult battle with algorithm for a while. This does eventually change but can feel frustrating as you enter the platform. I have paid for the pro account and also feel that doesn’t change much. Overall, there is room for improvement in the Superprof system but it’s an excellent way to meet new students when you are connected. The payment system also works very well, with a choice to be paid after any amount accrued higher than €20 or the end of the month. I also prefer this platform to sites like Preply, because you can manually arrange bookings as a tutor and students don’t book your time automatically by availability settings. I definitely recommend this platform.
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It’s what you make it.It’s what you make it.

False advertising

You pay them to “maybe” find work as a tutor. Can’t add the subjects that they advertised a need for, eg Art. Can’t add your US phone number in app. Can’t delete account in app. Don’t bother! They advertise on Instagram just to get sign ups.
MarieTIllyMarieTIlly

Not what It seems

I was looking for a tutor and found options on this app. When I went to book it only prompted me to the student pass which seems like that’s the price you pay to meet with their tutors offered on the app. NO that’s just the fee you pay to be able to message and plan meets i guess with tutors on the app. Then you need to pay them separately……
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halieaunahalieauna

Response from developer

Hello, Thank you for your feedback. We’re sorry if the Student Pass did not meet your expectations. The Student Pass is much more than a fee to send messages. It allows you to contact as many tutors as you wish, compare profiles, exchange messages freely, benefit from free first lessons offered by many tutors, and find the teacher best suited to your needs through a secure platform. Tutors set and receive payment for their lessons independently, while the Student Pass covers the matching service. Its price and subscription terms are clearly displayed before payment and confirmed by email. Kind regards.

Fühl mich abgezockt

Ich war beim Buchungsvorgang abgelenkt, dabei wirkte es so, als würde ich eine Art Vorauszahlung oder Deposit für meine gebuchte Stunde zahlen. Dabei habe ich nur dafür gezahlt, eine andere Person anzuschreiben. Werde mal beim Verbraucherschutz nachhaken.
Robin67854Robin67854

Response from developer

Hallo, es tut uns leid, dass Sie den Ablauf missverstanden haben. Der Student Pass wird jedoch vor der Buchung erläutert: Er ermöglicht es, Lehrer zu kontaktieren und wird erst nach einer erfolgreichen Kontaktaufnahme aktiviert. Die Bedingungen werden zudem auf der Zahlungsseite sowie in den Bestätigungs-E-Mails angegeben. Falls Sie möchten, dass wir Ihren Fall prüfen, schreiben Sie uns bitte an servicequalite@superprof.com. Wir helfen Ihnen gerne weiter. Mit freundlichen Grüßen.

Very confusing

Was charged £39 just to contact a tutor, and was charged even though the app says this happens only after contact with a tutor is made. Not very happy and would suggest you take care with the app
mandabedfordmandabedford

Response from developer

Hello, We're sorry to read your review. The Student Pass is activated once a connection with a tutor has been established, as explained during the subscription process. However, we couldn't find any account matching the name shown in your review. Please contact us so we can investigate your situation and assist you if anything went wrong. Kind regards.

Scam

They charge you 40$ a month, just to give you the ability to ASK for a tutor. It’s also done purposefully deceiving way.

Then! Their costumer support doesn’t respond.

Now I have to go the police office to file a report for a refund on the side of my bank. Great.
Miguelcortesit332Miguelcortesit332

Response from developer

Hello, We're sorry to read your review. However, we couldn't find any account associated with the name shown here. Our customer support does respond, and the Student Pass, its price, and its renewal terms are clearly displayed before subscription and confirmed by email. Please contact us so we can review your situation and assist you as quickly as possible. Kind regards.

Abonnement à revoir mais bonne application

Très bon site pour trouver rapidement des professeurs qualifiés, en présentiel comme à distance.

En revanche, je trouve l’abonnement à 39 € juste pour pouvoir contacter les professeurs, c’est beaucoup trop cher. Il serait plus intéressant de proposer plusieurs formules (par exemple payer quelques euros pour contacter un seul professeur, puis une offre illimitée pour ceux qui en ont besoin).

En tant qu’étudiante, c’est un budget important, d’autant qu’il faut ensuite payer les cours. Bonne idée, mais pensez à prévoir le budget !
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nl_gtd241nl_gtd241

Response from developer

Bonjour, Merci pour votre retour et pour vos suggestions. Nous sommes ravis que vous ayez apprécié la qualité des professeurs proposés sur la plateforme. Le Pass Élève permet de contacter librement l'ensemble des enseignants, de comparer plusieurs profils, d'échanger avec eux et de bénéficier des premiers cours gratuits proposés par certains professeurs afin de trouver celui qui correspond le mieux à ses besoins. Nous prenons toutefois bonne note de votre remarque concernant nos offres et vous remercions de nous avoir partagé votre point de vue. Cordialement.

Lee Florence scammed me

I know it’s not the apps fault but they should have better moderation as they took £300 pound from me and deleted her account so she’s refused to give it back
katieihsankatieihsan

Large, choix de prof

Trouver des profs dans tous les domaines sans chercher partout, c’est grâce à Superprof qu’on a le choix et on peut le tester avec les cours d’essai, c’est vraiment formidable. On est une association à Asnieres et on a trouvé nos profs ici.
Nandita63Nandita63

Completely unhappy

I was looking for a football coach in my area. They advertised saying you get one free session. I made the payment of £38 and instead, I was paying a monthly subscription, not a training session.
I don’t mind to pay a membership if this is clearly explained before we make the payment.
Now I have the coach asking for his payment, and I look like stupid because I thought he had been paid.

This is only to express my frustration on how they find ways to get money from people
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Tangerina1234Tangerina1234

Irreführende Zahlung

Man tätigt eine Zahlung für ein Abo ohne dass vorher irgendwo was von den Gebühren steht die man am Ende rein für die App Nutzung und nicht die Lehrkraft zahlt
Juprov1513Juprov1513

Response from developer

Bonjour, Nous sommes désolés de lire votre retour. Le fonctionnement du Pass Élève ainsi que les frais associés sont clairement indiqués avant validation sur la page de paiement, ainsi que dans les informations transmises après l’inscription. Le Pass Élève permet ensuite de contacter librement plusieurs professeurs afin de comparer les profils et organiser des cours adaptés à votre besoin. Nous restons disponibles à servicequalite@superprof.com si vous souhaitez que nous vérifiions votre situation. Cordialement.

Feroz Khan

Super easy to use app
BfK11@BfK11@

Es ist nicht möglich, die Bewertung eines Lehrers zu sehen

Man kann nicht wirklich sehen, wie ein Lehrer bewertet wird. Ich denke, es liegt daran, dass die Lehrer auswählen können, welche Bewertungen angezeigt werden sollen. Sie zeigen also nur die guten und nicht die schlechten. Was bei der Auswahl eines Lehrers wirklich nicht hilfreich ist. Ich habe eine Rezension geschrieben, konnte sie aber nirgendwo auf der Lehrerseite finden.

Die Gebühr, die Sie zahlen müssen, nur um mit den Lehrern in Kontakt zu treten, ist lächerlich. Und man weiß nie, ob ein Lehrer gut oder schlecht ist. Ich werde diese App nicht mehr benutzen.
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Franz Hermann 1Franz Hermann 1

Response from developer

Guten Tag, vielen Dank für Ihr Feedback. Die Bewertungen der Schüler werden nicht von den Lehrkräften ausgewählt. Sie werden täglich nach einer Überprüfung durch unsere Teams veröffentlicht, um sicherzustellen, dass sie den Richtlinien entsprechen, unabhängig davon, ob sie positiv oder negativ sind. Die Lehrkräfte haben daher keine Möglichkeit, die auf ihrem Profil angezeigten Bewertungen auszuwählen oder auszublenden. Was Ihre eigene Bewertung betrifft, ist es möglich, dass es zu einer Verzögerung bei der Veröffentlichung gekommen ist oder dass bei der Moderation ein Fehler aufgetreten ist. Anhand der hier verfügbaren Informationen können wir dies jedoch nicht feststellen. Bitte schreiben Sie uns an servicequalite@superprof.com und geben Sie dabei die Details an (verwendete E-Mail-Adresse, Name des betreffenden Lehrers), damit wir die Situation überprüfen und Ihnen weiterhelfen können. Mit freundlichen Grüßen.

Plate-forme

En tant que professeure, je suis ravie de mon expérience sur ce site. J’ai eu la chance d’entrer en contact avec des élèves réellement motivés, curieux et investis dans leur apprentissage. La plateforme facilite les échanges et permet de trouver rapidement des profils adaptés à mes cours. Je recommande vivement ce site à tous pour partager les connaissances !
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Carolina4321Carolina4321

C’est pas ouf.

Le seule raison que j’utilise cette application est que je ne peux pas rester connecté sur leur site web. Le système de payement marche pas. Les icônes sur le popup qui me demande de laisser un avis sont trop grandes donc je n’arrive pas à le faire, parce que ils bloquent le bouton « envoyer ».

Il faut mieux installer Apple Pay et Google Pay sur l’application et utiliser les étoiles au lieux des smileys qui prennent toute la place.
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