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Superprof | Cours particuliers User Reviews

Superprof | Cours particuliers
📚 Education
🌟 Lifestyle

Customer Experience

Positive experience47.2% of reviews
Neutral7.5% of reviews
Negative experience45.3% of reviews

~ Based on 53 written reviews from the US App Store.

Is Superprof | Cours particuliers Safe?

Superprof | Cours particuliers appears mostly safe based on user ratings. AppsHunter Safety Score for Superprof | Cours particuliers is 83/100.

This assessment is based on 78 user ratings, with an App Store average of 4.3/5.

Safety Analysis

84.6% of ratings point to a safe experience
0.0% of ratings suggest some concerns
15.4% of ratings point to a risky experience

~ Based on 78 App Store ratings for Superprof | Cours particuliers.

Is Superprof | Cours particuliers Legit?

Superprof | Cours particuliers has limited verification signals. AppsHunter Legitimacy Score for Superprof | Cours particuliers is 58/100.

Based on 58 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Careful of buying the SPS fee

Never have written a bad review until now. The app asks you to temporarily pay a £39 fee and that you’d get your money back if you didn’t manage to book with anyone. Wasn’t able to find anyone to book with and haven’t gotten the £39 fee back as it’s been taken out of my bank account. Be wary of this fee and do not fall for it.
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Hrocks23Hrocks23

First swimming lesson

It was a pleasure to meet Jay and family! I also had a lovely time with the little one! They are really kind and helpful with lots of positive vibes! They showed me around and we communicate really smoothly through messages and in person. We set up goals and needs for the little one as well as arranging the meet up time! Thank you Jay for receiving so well. And I cannot wait for our next lesson!
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BeacejgBeacejg

App is ok, Service is bad

The app itself is subpar but operable. But the services - stay away from them.
1. Superprof already charges you money to even start browsing for tutors; 2. Genuine tutors are hard to come by and Superprof do not hold them accountable. It’s breeding ground for scammers. Stay away.
amylls43amylls43

Best Tutoring platform

I'm honored to be one of the most searched tutors on Superprof for Organic Chemistry and MCAT preparation since last 4 years. A heartfelt thank you to the Superprof team for this recognition and for providing such a wonderful platform to connect with students. Truly grateful!
Reef_qwReef_qw

Don’t bother

Have tried 3 times to find a tutor. First cancelled with no notice, second didn’t reply, third didn’t want to do online lessons despite advertising them.
DRW0800DRW0800

Response from developer

Hello, We’re sorry to hear about these experiences. This is absolutely not the level of service we aim to provide. Tutors are expected to respect the conditions and availability stated on their profiles. Please contact us at servicequalite@superprof.com so we can review the tutors concerned, investigate what happened and assist you in finding a suitable solution. Kind regards.

⚠️ Be Careful Before Making Any Payment

I had a very disappointing experience using this app. I contacted driving instructors through the platform, but I experienced confusing payment arrangements, including requests involving another person’s account. I also had issues with lesson scheduling and communication.

This made me feel uncomfortable and concerned about making payments through the platform. I expected a safer and clearer booking and payment process. I would recommend being very careful and checking everything before making any payment.
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Jigar1423Jigar1423

Response from developer

Hello, We’re sorry to hear that your experience was not satisfactory. We take concerns regarding payments, scheduling and tutor communication very seriously. Our platform provides secure payment options, and if a tutor asks you to use another person’s account or an unusual payment method, we strongly recommend reporting the profile directly to our teams so we can investigate. We cannot identify your account from the information provided in this review. Please contact us at servicequalite@superprof.com so we can review the tutors and transactions concerned and assist you properly. Kind regards.

Fantastic app

Highly recommend for looking for professionals to teach you to develop your skill
DaggNabbitTheRabbitDaggNabbitTheRabbit

DO NOT USE THIS APP

I used it to try to find a tutor and had no luck so I deleted it. But then they kept charging my account for their subscription service so I deleted my subscription. BUT IM STILL BEING CHARGED!!!!!! Bad app do not recommend
Shaggy20000Shaggy20000

Response from developer

Hello, We’re sorry to read about your experience. The Student Pass can be cancelled at any time, as clearly indicated on our website and in the emails sent after activation. We cannot find any account associated with the alias used in this review. Please contact us at servicequalite@superprof.com so we can identify your account, check the situation and assist you properly. Kind regards.

SCAM

Complete and total scam. Both profiles I contacted in my area were cat fishing with other peoples pictures and names, which considering I was looking for a DRIVING INSTRUCTOR, indicates that there is no ID upload in order to double check identities and make sure someone actually has a LICENSE to teach someone to drive. insanity. DO NOT USE.
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mikaela b-cmikaela b-c

Response from developer

Hello, We’re sorry to read your review, but we cannot let these accusations go unaddressed. Claiming that profiles on Superprof are systematically using other people’s identities or that there is no verification at all is not representative of how our platform operates. If you encountered profiles using misleading information, they should be reported directly to our teams so we can investigate and take appropriate action. We cannot identify any account associated with the alias used in this review. Please contact us at servicequalite@superprof.com so we can locate your account, review the profiles concerned and assist you properly. Kind regards.

A Great Platform for Connecting with Students

Superprof has honestly been a really helpful platform for growing my teaching and connecting with students I probably wouldn’t have met otherwise. As a guitar teacher, I like how simple it is to set up my profile and start conversations with people who are actually interested in learning.

It feels pretty natural to use, and I’ve had a lot of good experiences with students so far. Most people I’ve worked with have been friendly, motivated, and easy to communicate with, which makes teaching a lot more enjoyable.

Overall, I’d definitely recommend Superprof to other teachers or professionals who want an easy way to find new students and share what they do.
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jnieri1986jnieri1986

The Experience

What a way to exchange knowledge and guide others through language barriers at the comfort of their home or person.
Jesus Christ is CallingJesus Christ is Calling

Professeur depuis 10 ans chez Superprof

Pour les professeurs comme pour les apprenants,Superprof est le meilleur site car il y a une vrai équipe sérieuse qui répond à vos questions très rapidement, on se sent moins seul, j’adore leurs fêtes qu’ils organisent tous les ans cela permet de nous réunir nous les profs et même trouver le bon prof pour nous aussi, avec Superprof on grandit toujours, merci à eux du fond du cœur.
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Nathalie SCNathalie SC

Good app to use

I’ve had 4 customers and this app has been very responsive and helpful with tutoring.
IhfrhjuVEEIhfrhjuVEE

Most obvious scam

Support is AI and you cannot connect with a real person. You have to request a refund through email instead of everything being handled on the app. Payments also aren’t handled on the app through a third party connector. You actually have to send the tutor money via Zelle, Chime, and etc
NosdonosNosdonos

Response from developer

Hello, We’re sorry that your experience did not meet your expectations. We do use an AI assistant for some initial requests, but whenever further assistance is needed, the conversation is transferred to our human support team. We would also like to clarify that tutors can be paid securely through the Superprof platform. It is not mandatory to use external payment methods. Kind regards.

False advertising

You pay them to “maybe” find work as a tutor. Can’t add the subjects that they advertised a need for, eg Art. Can’t add your US phone number in app. Can’t delete account in app. Don’t bother! They advertise on Instagram just to get sign ups.

The company ludicrously claims that I must have downloaded a different version and that was why I had this experience - and says I have no account with them. Well that would be because I have closed my account.
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MarieTIllyMarieTIlly

Response from developer

Hello, We're sorry to hear about your experience. However, we couldn't find any account associated with the information shown in your review. It's possible that you didn't register on the US version of Superprof, which could explain the issues you encountered. If you contact us at servicequalite@superprof.com, we'll be happy to check this for you and help resolve the situation. Kind regards.

Recurring fee wasn’t clear

Paid what I understood to be a one-off fee to contact tutors. It wasn’t made clear this was a recurring subscription, not a single charge. Of the tutors I messaged, one never replied and the others stopped responding as soon as I tried to book a lesson. Paid for the service and got nothing usable. Check your bank statement after signing up and be aware the fee recurs — think twice before paying upfront.
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DandanwarrenDandanwarren

Response from developer

Hello, We're sorry that your experience did not meet your expectations. The Student Pass is presented as a recurring subscription before payment and confirmed by email after activation. If none of the tutors you contacted were ultimately able to help you, please contact us at servicequalite@superprof.com. We can assist you in finding other available tutors or review your situation and a possible refund request if no suitable teacher could be found. Kind regards.

Fraudulent platform

There have been no efforts to teach and setup. looks like some bots start engagement and then ghost. They didn’t even refund
qwertyvvvjjjrtfqwertyvvvjjjrtf

Response from developer

Hello, We’re sorry to read about your experience. We do not use bots to engage with users, and we take reports of unresponsive tutors very seriously. Unfortunately, we could not identify your account from the information in this review. Please contact us at servicequalite@superprof.com so we can investigate your situation, review the exchanges with the tutor concerned, and assist you as best as possible. Kind regards.

IS NOT WORKING FOR ME

I opened a profile to teach and unless I pay 100$ right away my profile is never visible. So it’s been over a week I’ve had it and no one is actually seeing my profile.
BeatameenaBeatameena

Response from developer

Hello, We’re sorry that your first days on the platform haven’t met your expectations. However, it is absolutely not necessary to purchase Premium to be visible on Superprof. Many teachers receive requests with a free profile. If you’d like, you can contact us at servicequalite@superprof.com and we can review your profile free of charge to identify what could be improved to increase your visibility and chances of receiving student requests. Kind regards.

Switcheroo

I agree with others that they perform a sleight of hand to get you to pay a subscription fee without explicitly stating that you will
Say Less 123Say Less 123

Response from developer

Hello, We're sorry to read your review. However, this is not the case. The Student Pass subscription, its price, automatic renewal, and cancellation terms are clearly displayed on the payment page before any payment is made and are also confirmed by email after activation. If you believe there has been a misunderstanding in your particular case, please contact us. We'll be happy to review your situation. Kind regards.

Absolute SHAM

COMPLETE SHAM BASED WITH UTTER LIES AND NO INTENT TO TEACH YOU A THING! I’ve attempted to use this platform three times to get a Spanish tutor and all attempts have ended in being mislead or rejected after the tutor ACCEPTED my request. The first time, I shockingly was able to schedule a call and it ended up not even being the person I wanted! She ended up being great but then GHOSTED ME amidst our lessons, then had to nerve to reach out after months with even higher rates. Next, I submitted for a professor recently, and the women accepts the lessons then says she “doesn’t have time to do lessons” after she literally accepted it and the company took my $49 deposit. I reported it and still haven’t received my refund. I figured foolishly “oh, maybe it was a fluke so it’s try again”, which was a poor decision. I submitted for another teacher, and she instantly accepted, then had no time to meet and left it fully open and never reached out. I reach out again and she says “I can’t help you” with no explanation. This platform is full of deception, deceitful liars who accept lessons with no intent to teach you, which is why I rate this app with 1 star.
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TheTruthfulEagleTheTruthfulEagle

Response from developer

Hello, We're sorry to read about your experience. If a tutor accepts a request without any intention of teaching or provides misleading information, we take this very seriously. In such cases, you can report the tutor's profile directly through the platform so our teams can investigate and take appropriate action. However, we couldn't find any account matching the name shown in your review. Please contact us at servicequalite@superprof.com so we can review your case and assist you as best as possible. Kind regards.