Does not connect
I have tried with three different swatches that are on the list and none connect to my phone.
SSoftKitty77
Response from developer
Hello SoftKitty77, we're sorry to hear about your experience. We'd like to help resolve this as quickly as possible. Please contact our support team directly through the Swatch Pay app by going to Menu → Contact Us and include your watch model and participating bank in your message. Our team will be happy to investigate and assist you. Thank you.
Fail to link
Im stuck at the watch linking part. My watch does not connect to my phone. Whenever the blue circle connects, it just leaves me at the connection stage forever.
ZZynoxtro
Response from developer
Hello Zynoxtro, we’re sorry to hear about your experience. Please contact our support team directly through the app and include your watch model and participating bank - we'll be happy to help resolve the issue as quickly as possible. Thank you.
Doesn’t work
It took me at least 5 attempts (I lost count after that) to add my card as it kept failing on different stages. It would show unhelpful SDK errors so no idea what was causing them. I finally added the card but can’t activate it because the SMS verification doesn’t work.
WWill...R
It doesn’t work and support is useless
Swatchpay! did work for me initially, but then the App updated and I had to connect my card and my watch again. I haven’t been able to reconnect and I keep getting an error. Sometimes I get to step 4, sometimes to step 7 and once I even made it to step 8 out of 10, but I always get an error. I’ve already spent way too long trying to get this to work.
I emailed support through the App, which attached a log file and all I got told was to get a Curve card (as required in the UK - I already have one as I’ve it working) and that if I had further problems to go to a shop.
Nope.
Not going to happen Swatch, that would cost me more than the watch and certainly more than it’s worth to have the ability to pay on my Swatch. I bought it online and I expect it to work out of the box and to continuing working.
My perception is that Swatch aren’t bothered as it’s ‘only’ an £87 watch and it’s ‘only’ £10 more for the pay function than a similar watch without pay. They’ve updated things as they’ve gone along and it means that some people, like me, now don’t have a watch with the functionality they paid for.
As far as this customer is concerned Swatch have failed massively.
I emailed support through the App, which attached a log file and all I got told was to get a Curve card (as required in the UK - I already have one as I’ve it working) and that if I had further problems to go to a shop.
Nope.
Not going to happen Swatch, that would cost me more than the watch and certainly more than it’s worth to have the ability to pay on my Swatch. I bought it online and I expect it to work out of the box and to continuing working.
My perception is that Swatch aren’t bothered as it’s ‘only’ an £87 watch and it’s ‘only’ £10 more for the pay function than a similar watch without pay. They’ve updated things as they’ve gone along and it means that some people, like me, now don’t have a watch with the functionality they paid for.
As far as this customer is concerned Swatch have failed massively.
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TTodder5
Ne fonctionne pas
Impossible de jumeler la montre et iPhone
PPieds-9
