Professional
Very helpful when on vacation to capture our most beautiful moments
Lovely experience
Its my second time using Sweetescape, both were excellent. Especially today I got a photographer from my hometown .. kind and friendly. Thanks alot mas Bensa
Beautiful Photos and Wonderful Experience!
Our NYC Rockefeller Christmas Tree photo session was 10-degrees Fahrenheit and our photographer Anna was amazing! In addition to my ideas, Anna offered a few other locations and poses. The editors are talented as well and the turnaround in my experience has been within 24hrs. Our family also used Sweet Escapes in Paris with the same wonderful experience and superb finished product! I highly recommend Sweet Escapes for their customer service and beautiful photo galleries!
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Not so OK…
Notification on the app is not working, calling photographer from the apps also didn’t work, no help button, slow response from cs
Photoshoot in Athens and Zurich!
We love the idea of working with local photographer with Sweet Escape. They are very professional and know where to capture our proposal and pre-wedding beautiful moments. In addition, they guided us how to pose and turned it into perfect results. Will definitely consider them in the future trips!
In a Middle
If you click on moments and then chat photographer it will go forever buffering. You cant do anything other than close app and reopen. You can only click chat and then chat them. Another one is why the photographer keep changing, when i write this review. I got my third photographer.
Took my money and never rescheduled
Scammers!!!!
Great Experience!!!
Sweet Escape Photographers capture the perfect moment and makes everyone in our family have a great time posing for pictures! Olga (Paris) and Natalia (Copengagen) are the best! Amazing service, Sweet Escape! You are not just fantastic photographers, but superb storytellers! Can’t wait for our next photo session with you!
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1 Hour Session in Paris
I booked a 1 hour session for my mom’s birthday in Paris. We were a group of 5 adults & 1 tween. The entire process was easy. We were matched with local photographer Pierre who we met us at the Trocadero. I am so happy we decided to do this shoot. 3 of our group had been to Paris & 3 had not so it took all the pressure off of capturing the Eiffel Tower. The 1 hour flew by with Pierre giving directions on different ideas. Once you are matched with the local photographer, you can see their portfolio. Pierre’s photos turned out amazing & the ideas he had our family do turned out so fun! I’m so happy I decided to try this & now we have so many photos to frame. I used a coupon code for extra photos, but I was so happy with all photos that I decided to pay the extra $100 to access all edited photos for download. It was an experience I’ll never forget! I will use them for future trips!
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SCAM!
I wasn’t assigned a photographer and they didn’t want to give me a refund!
Terrible customer service! Don’t waste your time and money
They charge the fee $$$ upfront without wanting to issue refund! Took way more than the listed 2-3 days for them to assign a photographer and after a series of checking ins they finally assigned a super armature photographer who obviously doesn’t know basic framing. I was not able to select a photographer that fits my style and need.
In addition, because of their delay, when I want to cancel the appointment it falls into ‘4 day cancellation window’ so that they don’t want to give me a refund. What’s more ridiculous is that after I requested a refund they informed me that the photographer was not available anymore and they will assign a new one which I obviously don’t need! Don’t bother with this terrible company, you’ll get super frustrated and waste both time and money!
In addition, because of their delay, when I want to cancel the appointment it falls into ‘4 day cancellation window’ so that they don’t want to give me a refund. What’s more ridiculous is that after I requested a refund they informed me that the photographer was not available anymore and they will assign a new one which I obviously don’t need! Don’t bother with this terrible company, you’ll get super frustrated and waste both time and money!
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Paris shoot
The photos were amazing! Our photographer did a brilliant job taking the photos of our moments!
The whole experience was fun and unforgettable!
The whole experience was fun and unforgettable!
iOS 16
I think the app keep on crashing since I updated to iOS 16 when I want to see my moments. Please fix it.
Bad Customer Service
The photographer submitted 200+ photos. It came only 161 Photos. I purchased the “All Photos” options where I can download all available photos, BUT the catch is their know it all editors sort them out first for us! Oh they know what’s BEST for us so they deliberately delete our moments. See we are the ones who experience the session, we know a good photo feels like, the photographers let us take a peek, mentioned to us that it is good, annndddd it isn’t there in the final album. I am very much DISSAPOINTED! The CS team act like robots kept on explaining what All Photos package means while in essence it was the photo choosing process that I was complaining about.
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Happy session
The app is very handy, friendly and helpful photographer. Enjoyable session.
Great Service in NYC!
Nice and easy to use. Totally recommend the app, be aware their support is in a different time zone so they will answer you as soon as they can
Short notice cancelation
We booked a session few months ago for our Cebu trip, two days prior to set date they emailed me saying there is no photographer to cover our session. Very unprofessional.
the second sweet moments with sweet escape
Love it
Does not take accountibilty for changes in bookings
Sweet escape is not a reliable source for photographers due to the fact that i booked for a time and date weeks prior to my trip they only informed me 2 days before my flight that the photographer is not available and did not find a replacement. They do not take responsibilty for the total time and effort and expenses it takes for a trip for a photo session when the only service they are supposed to provide is a photographer for a session at the booked location and time.
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Central Park
My husband and I had a photo shoot in Central Park with Haris, and it was amazing! Haris was very profesional.
He took beautiful pictures of us, and knew how to make us feel comfortable and have an enjoyable time. The pictures were ready one day later, and it was so easy to see them and download them. The app is very user friendly, and their customer service is great. I contacted them several times, and they always responded quickly and efficiently. I definitely recommend their devices
Thank you SweetEscape and can’t wait for next time!
He took beautiful pictures of us, and knew how to make us feel comfortable and have an enjoyable time. The pictures were ready one day later, and it was so easy to see them and download them. The app is very user friendly, and their customer service is great. I contacted them several times, and they always responded quickly and efficiently. I definitely recommend their devices
Thank you SweetEscape and can’t wait for next time!
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