Excellent
Not easy to use
Response from developer
Thank you for sharing the feedback. You can always email us from within the App by going to 'Settings'->Help & Support -> Email Us. We do have sample South American meals and will be happy to add more if you can suggest any particular foods through the in-app email.
Updated Review – Issue Resolved by Support Team
However, I want to update my review to reflect that the support team at SweetLifeSaver was very responsive and professional. They listened to my concerns, clarified the situation, and even made an exception to their usual refund policy to resolve the issue. I appreciate their transparency and the thoughtful way they handled everything.
The app itself has some promising features for those managing chronic conditions, and I respect the team’s mission and their honest, no-ads approach.
Thank you to the support team for resolving this quickly and respectfully.
Response from developer
Hello Mehak, We are in the business to solve the problem of chronic diseases like diabetes. We understand that you have made a mistake in subscribing to a yearly plan when you intended to avail our free 14 day trial period. We have a 14-day free trial period followed by tiered monthly, six monthly, and yearly paid plans, clearly presented in a well-designed user interface for users to make conscious choices. We have thousands of users who are evaluating our App and yours is the first unfortunate case of misunderstanding. We are a small business bootstrapping this App to do good for the suffering community. We certainly are not interested in earning your money wrongfully. Currently: We are ad-free. We don’t aggregate users to sell merchandise. All paid users have access to all features - no surprise premium charges for certain features. We are rolling out additional new features for the set price periodically! There are Apps that charge you automatically after trial period. We don’t do that. We also don’t peddle fad diets and products! We don’t sell for free because we believe that if a product or service is offered free, then you are the product. We have informed you of our no refund policy and full usage of the App for the term of subscription. As an exception, you have been fully refunded. Let us know how we can help you within the business boundaries we have defined above! The SweetLifeSaver Team
Excellent application
Frustrating Experience – Would Give It -5 Stars If I Could
I initially intended to try the 14-day free trial to evaluate the app, but due to a very poorly designed and confusing user interface, I was accidentally signed up for an annual subscription—something I absolutely did not want.
I reached out to customer support immediately, hoping for a quick resolution. Unfortunately, the response was slow, unhelpful, and completely inflexible. There is no option for pro-rated refunds or early cancellation—even for users who reach out within hours of the mistake. It’s an extremely rigid and user-unfriendly policy that feels unfair and outdated.
The user interface is unintuitive, and the subscription process lacks clarity, making it easy to make errors with no safety net or grace period. Honestly, it feels like the app is designed more to trap users into long-term payments than to provide real value.
If I could, I would give Sweet Life Saver a -5 star rating for its poor design, terrible customer experience, and inflexible billing practices. I strongly recommend others think twice before downloading this app.
Response from developer
Hello Mehak, It is unfortunate to learn about your concerns and frustrations. Our App is certainly not built to deliver such experiences to consumers. We are in the business to solve the problem of chronic diseases like diabetes. We understand that you have made a mistake in subscribing to a yearly plan when you intended to avail our free 14 day trial period. We have a 14-day free trial period followed by tiered monthly, six monthly, and yearly paid plans, clearly presented in a well-designed user interface for users to make conscious choices. We have thousands of users who are evaluating our App and yours is the first unfortunate case of misunderstanding. We are a small business bootstrapping this App to do good for the suffering community. We certainly are not interested in earning your money wrongfully. Currently: We are ad-free. We don’t aggregate users to sell merchandise. All paid users have access to all features - no surprise premium charges for certain features. We are rolling out additional new features for the set price periodically! There are Apps that charge you automatically after trial period. We don’t do that. We also don’t peddle fad diets and products! We don’t sell for free because we believe that if a product or service is offered free, then you are the product. We have informed you of our no refund policy and full usage of the App for the term of subscription. We have consistently responded to you over email within a 24 hr period and have offered you a refund as a deviation to our policy. We continue to hold that offer of refunding you the money provided you inform us of your choice of payback. It is unfortunate that you have decided to publicly discredit our earnest efforts to help you and others with good health and wellbeing! Let us know how we can help you within the business boundaries we have defined above! The SweetLifeSaver Team
