Swim.com User Reviews

Customer Experience

Positive experience41.5% of reviews
Neutral17.8% of reviews
Negative experience40.7% of reviews

~ Based on 366 written reviews from the US App Store.

What users say

Is Swim.com Safe?

Swim.com: Swim Tracker appears safe based on user ratings. AppsHunter Safety Score for Swim.com is 88/100.

This assessment is based on 1,102 user ratings, with an App Store average of 4.4/5.

Safety Analysis

83.7% of ratings point to a safe experience
5.4% of ratings suggest some concerns
10.9% of ratings point to a risky experience

~ Based on 1,102 App Store ratings for Swim.com.

Is Swim.com Legit?

Swim.com: Swim Tracker appears to be a legitimate app. AppsHunter Legitimacy Score for Swim.com is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Linked accounts

After I got this app setup I spotted the link accounts tab, so clicked it and noticed I could link Strava, I thought great so linked it, great! But I can’t see anywhere in this app where I can sync Strava info over to it! Which I thought was strange considering I have “linked” Strava and swim.com and there for still have to input my swims manually which is kind of annoying after linking them😞
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Buggy and zero tech support response when you create a ticket

The app appears to double count some strokes leading to misleading distances. I created a trouble ticket, sent them the verification code that was generated to validate myself and then….nothing. Sent them a follow up email and….. nothing. The app apparently is only as good as the support behind it. Right now I wouldn’t recommend it.
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Swim tracking good. Watch syncing terrible

This is a great app while you’re swimming. Rarely miscounts a lap or identifies a stroke wrong.
However, when it comes to syncing your watch back with your phone, it’s a terrible experience. The swim sometimes will never appear in the phone app and just get stuck on the uploading button. Other third party activity tracking apps deal with this fine. This is a serious bug and needs to be fixed to make this a good app.
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So bad

What have you done to this app. The tracking on the Apple Watch is so inaccurate it doesn’t even resemble what I possible on Earth. How does a 2k swim take 31 years? How does a person even swim 32 years continuously. Something is seriously wrong since the last update. Please fix it.

Yet again an app that fails after an update

As one of the apps longest serving users I have sadly come to the end of my time with this app. I continually have swims disappear off my watch before they can be synched or I start the app and notice half way through my swim that it hasn’t recorded anything at all. This seems to have occurred after the latest update, so assume it is a bug they can’t be bothered to fix. Extremely disappointing.
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Sync issues

Don’t use this app.
I’ve repeatedly contacted there customer support about synchronisation issues between my Apple Watch Ultra gen 1. Since there latest update, my swims won’t sync with the app and therefore can’t update my Strava profile.
8 months of swim training ruined because of the lack of support. They keep sending the same FAQ answer sheet and not listening or contacting myself to try and resolve the issue.
So avoid at all costs!!!!
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Refuses to link with Strava

Unable to connect the app with Strava “ unexpected error occurred “…it sure was. I’ll stick with my Garmin.

Issues

Unfortunately, since the last update, the app doesn’t sync properly with Fitness app

Won’t track swim properly

I am So frustrated with this app 1 it randomly won’t transfer my swim from my apple Ultra 3 watch To my iPhone 17 air phone it also stopped registering my heart rate. I have contacted apple they couldn’t help & recommended I contact swim. Com which I did and it took them a month to respond.
This past I deleted the app which ment I lost all my previous swims which I would have been I could live with so long as the bugs/issues would be fixed.
I re-installed the app and it worked perfectly for 2 days then today the same problem occurred
I am so ready to permanently delete this app
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Vudu

App syncs much faster now but it doesn’t give active or total calories. It has access to everything. I can see my calories in the watch but it’s not syncing or showing in the app nor in the rings area

Disappointing, tried many times.

This app is just not good. I have tried it numerous times over several years. It never picks up kick, even when it’s built into a guided workout. You really can’t veer off course from a workout or make edits on the fly. The laps counter and yardage counter is always off and I find that the calorie counter is extremely off from most other apps.
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Used to be better :/

And when i say used to, i mean a few weeks ago it was better. it suddenly stops recording my workout randomly, sometimes it won’t show me how much time i have left in my rest for a set leaving me to basically guess, and it’s not always accurate on how many yards i actually swam, it’s often 25-50 yards behind. i will say that by the end of the workout its usually correct but during the workout its often wrong. this morning not only did it stop tracking my workout, the app exited and i lost ALL of my progress for that workout. idk what happened but im taking a break till these issues are fixed.
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Downgrade

Doesn’t send trainings to watch, crashes, freezes, doesn’t measure strokes properly. My apple watch was serviced, the fault is purely on the app’s side.

The app used to be much more stable and reliable when I started a year ago. Now it can’t even detect that I’m swimming breaststroke or butterfly.

terrible for Apple Watch

App does not save custom workouts, only pushes them to Apple Watch. then the tracking j. the watch does not work - rest timer completely broken, lap tracking broken, randomly closing app to home screen

Best of the Bunch

Love it. Does mostly all I want and easy to use.

Crashes after update 6.0.15

After last update 6.0.15 it crashes when opened (iPhoneSE 1st gen., iOS 15.8.3)

Unstable from time to time

In general very good. But I’ve had experiences where the app logs me out and won’t respond; or can’t upload workouts from Apple Watch.

I can’t sign in

Hi I forgot my password but I’m not able to have a new password when I tried to have a new one. I sent an email to Support but I didn’t get any answer back.
Thanks, Roberto C

Reset password

The pop-up window says they will send a reset password email, but I am not receiving the email.

Alles gut und schön

aber es funktioniert nicht richtig. Jede Menge Auswahlmöglichkeiten, aber kaum richtig erklärt.
Zählt auch nicht richtig, auch wenn man nach Plan schwimmt. Irgendwie ist es wie gewollt aber nicht wie gekonnt. Vielleicht hat ja mal einer der Entwickler die Muße, die Teainingsapp noch einmal richtig zu überarbeiten.
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