Buggy and zero tech support response when you create a ticket
The app appears to double count some strokes leading to misleading distances. I created a trouble ticket, sent them the verification code that was generated to validate myself and then….nothing. Sent them a follow up email and….. nothing. The app apparently is only as good as the support behind it. Right now I wouldn’t recommend it.
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Sync issues
Don’t use this app.
I’ve repeatedly contacted there customer support about synchronisation issues between my Apple Watch Ultra gen 1. Since there latest update, my swims won’t sync with the app and therefore can’t update my Strava profile.
8 months of swim training ruined because of the lack of support. They keep sending the same FAQ answer sheet and not listening or contacting myself to try and resolve the issue.
So avoid at all costs!!!!
I’ve repeatedly contacted there customer support about synchronisation issues between my Apple Watch Ultra gen 1. Since there latest update, my swims won’t sync with the app and therefore can’t update my Strava profile.
8 months of swim training ruined because of the lack of support. They keep sending the same FAQ answer sheet and not listening or contacting myself to try and resolve the issue.
So avoid at all costs!!!!
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Refuses to link with Strava
Unable to connect the app with Strava “ unexpected error occurred “…it sure was. I’ll stick with my Garmin.
Issues
Unfortunately, since the last update, the app doesn’t sync properly with Fitness app
Won’t track swim properly
I am So frustrated with this app 1 it randomly won’t transfer my swim from my apple Ultra 3 watch To my iPhone 17 air phone it also stopped registering my heart rate. I have contacted apple they couldn’t help & recommended I contact swim. Com which I did and it took them a month to respond.
This past I deleted the app which ment I lost all my previous swims which I would have been I could live with so long as the bugs/issues would be fixed.
I re-installed the app and it worked perfectly for 2 days then today the same problem occurred
I am so ready to permanently delete this app
This past I deleted the app which ment I lost all my previous swims which I would have been I could live with so long as the bugs/issues would be fixed.
I re-installed the app and it worked perfectly for 2 days then today the same problem occurred
I am so ready to permanently delete this app
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