Cannot receive full amount
Why I only get £21 on my hub when top up £30?
Please improve it
It has a terrible UI and it is not user-friendly at all. The auto top-up feature, which is really convenient, doesn’t work.
Useless
Utterly useless as an energy app!!!
App
App doesn’t work
App still not working
I started using switch 2 in 2021, only because I had too, being on communal heating, certainly not through choice. They had an update approx a year ago and since then the regular payment part isn’t working, forcing my to pay and go every time 😡😡😡. GET IT SORTED, This app and the company are so Jurassic it’s frustrating. Come on the regulatory bodies and sort this company out. Absolutely rubbish. Not even worth the 1 star I’ve given it.
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Rubbish app!!!!!
Does not show your payment history says to update app does NOT give an option to update the app
Rubbish
Still cannot use the auto top up function, it’s been over a year now. It’s a joke as you get no warning you are running low without remembering to go in the cupboard and keep checking the meter. Complete pain. I always find out at 6am in a cold shower!
Auto top up still not working
The auto top up is still not working even though the app is updated. It’s very stressful to need to add payment details all the time, specially when you’re already in the shower and it’s only cold water.
Update irrelevant
So, the app suggests that top ups no longer work without the update. On checking the App Store the app is up to date to now allow top ups - except it isn’t! At least not for Auto tops ups. Not only have Switch 2 been backward in adopting the new 2nd level authorisation to allow auto top ups to continue there with was absolutely no communication advising that auto top ups would be switched off. Yet another example of shocking customer service. Kirsty Lambert, Business Development Director should actually be sacked for this latest example of gross incompetence.
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Switch 2 app
Still not working
App Not Working
The app still isn’t working. Switch2 customer service Emma tried claiming that I or my bank cancelled my payment when neither I nor the bank cancelled. Auto top up cancelled by Switch2 and now unable to use the app as an error message comes up despite the app being updated.
Switch2 has been nothing but problems since 2012. One of the worst companies and apps to deal with.
It’s April 2022 and you’ve gone back to the old ages of having to top up using your website. Hopefully the government start regulating you and landlords who ignore so many issues that need urgent regulating and fines.
Switch2 has been nothing but problems since 2012. One of the worst companies and apps to deal with.
It’s April 2022 and you’ve gone back to the old ages of having to top up using your website. Hopefully the government start regulating you and landlords who ignore so many issues that need urgent regulating and fines.
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Stressful
So stressful using this app - i dont know why they even bother having an app. When u can even use it.
One star because 0 is not available
By far the worse application ever created. It’s as useful as an application which only shows a blank screen.
Pay me £50 and I will build something x10 better.
Pay me £50 and I will build something x10 better.
Very poor
• Auto top-up facility has stopped working
• ‘Change card details’ button is greyed out despite my uninstalling and reinstalling the app
• Extremely poor customer service from Switch2
Unfortunately I am tied to this energy supplier, or I would have switched providers long ago.
I have given the app one star more than it deserves.
• ‘Change card details’ button is greyed out despite my uninstalling and reinstalling the app
• Extremely poor customer service from Switch2
Unfortunately I am tied to this energy supplier, or I would have switched providers long ago.
I have given the app one star more than it deserves.
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Why’s it not working
Usually love this app as I can just top up at home instead of going out in the rain however it doesn’t seem to be working properly it won’t let me log in at all
A joke
The app failed to register the auto top-up, no meaningful error, just a generic error, this being the main purpose of the app. Impress me how this overpriced provider manages to fail even at charging customers.
Useless
Found a switch2 meter in my flat. Had to install this app expecting the possibility to manage my account/meter. Well you can only top-up or set an automatic top-up. This second one was not working properly and stopped working two week ago. No way you can get a reply from switch2.
Do they have any testers?
Being in software development myself as a product owner I’m surprised at how poor this app is. Energy is something that needs to be consistent and reliable. This app continues to say I cannot top up at this time, but provides no reasons why or any way to remedy this. Have been trying since last night. User experience could use some work too.
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