Switchbot leaves much to be desired.
This was my first smart home hub. I purchased various switchbots and smart switches, a couple of cameras and a couple of sensors however, after three years of regular use, I’ve made up my mind to confirm this company is only good at making switchbots. If you ever need to get customer support good luck, the team takes too long to respond and will simply defer you to their troubleshooting webpage. The app is super glitchy compared to all other smart home hubs. Only thing this company has done right is a simple user interface and their switchbots, however, their network, customer support and cameras are crude and outdated. I would NOT recommend any switchbot camera for home security, due to inconsistent operation and regularly needing to reboot to work properly. I really gave this company a fair shot but the only reason I still use them ,is for their switchbots and switches.
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CRCrooked Ricky
Not working anymore
So sorry very bad review the devices to work on this systems aren’t available no service or anything get rid of it of it before you get become reliable on a disappearing resource not I can’t even find a light bulb from Switchbot
MMdog239
Station météo
J’ai été obligé de faire la mise a jour de mon iPhone ainsi que de l’iPad associé et effacé l’application pour recharger et refaire l’association entre eux une vraie galère pour finir par réussir à reconnecter la station laborieux un novice n’aurait sûrement pas pu le faire.
Ttirbouchon
Response from developer
Nous sommes désolés que votre station météo ne puisse plus se connecter. Veuillez d’abord vérifier qu’elle utilise la dernière version du firmware. Si le problème persiste après la mise à jour, envoyez-nous les détails via Profil > Support > Retour d’information afin que notre équipe puisse l’examiner.
The dumbest "smart" home devices
I have several SwitchBot devices, and all of them have problems, which I have written about in reviews before. Recently I discovered they also do not understand daylight savings time. So when the clocks change, get ready for all of your automations to be off by an hour.
Nnik.reiman
Great hardware bad app
I’ve been using SwitchBot for several years now, and the hardware has been great! The app over the years has become more frustrating to use. Since adding the ai character to the main page, it blocks the button and you have to move the character each time to access the SwitchBot button. Additionally there are SwitchBot sale ads that now pop on the main screen that push your buttons down so when you go to press the button you now miss and go into settings. Eventually you figure out how to get things back to a decent setup, but each update brings new changes that you have to figure out how to get your main page simple again. All of this to simply press a button digitally to press a real world button. The point of the product is to simplify everyday life tasks and when this app adds to my work load it makes me question if this product is worth the hassle. And how difficult is it to make a bigger button that’s easy to press on the screen? Hopefully SwitchBot will see this and actually listen. Thanks for the great product, but please simplify the app!
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Wwill2japan
Response from developer
Thank you for recognizing our hardware and for your honest feedback. You can switch off KATA AI Assistant via Profile > Preference > KATA AI Assistant. We’ve shared your concerns about ads shifting the Home layout, small buttons, and the need for a simpler UI. We hope to make the app as enjoyable as the hardware you value.
