SwitchBot User Reviews

Customer Experience

Positive experience31.7% of reviews
Neutral15.1% of reviews
Negative experience53.2% of reviews

~ Based on 477 written reviews from the US App Store.

What users say

Is SwitchBot Safe?

SwitchBot has mixed safety signals based on user ratings. AppsHunter Safety Score for SwitchBot is 68/100.

This assessment is based on 828 user ratings, with an App Store average of 3.4/5.

Safety Analysis

54.8% of ratings point to a safe experience
7.0% of ratings suggest some concerns
38.2% of ratings point to a risky experience

~ Based on 828 App Store ratings for SwitchBot.

Is SwitchBot Legit?

SwitchBot appears to be a legitimate app. AppsHunter Legitimacy Score for SwitchBot is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

AI CHATBOT ADDED TO RUIN IT

Hooray. Just like every other half-decent but not brilliant piece of software or app out there - they've added an annoying AI that you cannot undo that bloats the app and is useless.

Poor UX

So, turns out you can get controls exposed, but you can’t add the device with a category, but have to add it as “Other”, after which you can expose an on/off matter switch target allowing automation outside of SwitchBot’s unreliable cloud. This is not very intuitive, but since it works, only docking a star instead of original 3.
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Great when it works

When everything is set up right it’s nice to be able to open your door for an unexpected guest. But when anything goes wrong at all this door won’t open and will lock up pretending it doesn’t know anything you set up. A sad reality of this technology. You must stay on top of this every day because you never know when it will decide that all the settings you set up don’t work anymore. 👎
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Poor integrarions

The hub 2 / infrared / switch integrarion with matter and apple home is not very good. As the app’s own cloud automations are very unreliable, it is a shame you can’t take advantage of local processing since you can’t automate the buttons or the IR actions.

オートメーションでエラーが出ます

どうやらiOSの仕様でスリープ時はバッテリー容量監視でスマートプラグのオンオフを100%確実に作動させるのは無理みたいです(せいぜい50%とか。AIにも聞きました)。なので、タイマーコンセントを使い、充電を開始する時にオートメーションでバッテリーの残量を取得し、止めたい容量(例えば80%)との差分を計算させ、充電器の充電速度を予め測っておいて(例えば1分で1%)、充電開始時の容量が40%なら40→80%まで40分なので、それをオートメーションで「80%まで40分かかります」等と表示させて、タイマーコンセントのダイヤルを適当に設定します。当然スマホなので充電中のバックグラウンド動作の処理度合いで充電速度は変わりますが、この方法ならiOSに突破されず100%確実に満充電を防ぐ事が出来ます。
今はスマートプラグは遠隔で手動オンオフさせる機器に使ってます。

(↓は以前のレビューです)
バッテリーが設定値を下回ったらスマートプラグをオンにするオートメーションを組んでいますが、iPhoneがディープスリープモードに入る?特に数時間使用していない真夜中や明け方に掛けて以下のようなエラーが出ており、Switchbot プラグミニが動作しません。
「ショートカット
オートメーションを実行できませんでした
"バッテリー残量が60%を下回ったとき"でエラーが発生しました: KAuthenticationErr」
検索を掛けても日本語の記事が出ないので所謂「おま環」かも知れませんが、iPhoneを買い替えてもiOSのバージョンを上げても逃れられないエラーに悩まされています。OSの仕様なら仕方がないですが。
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Apple Carplay ist sehr dringend notwendig

Ich besitze 2x Lock Ultra, einmal mit Vision Keypad und einmal nur mit dem Fingerabdruck-Pad, sowie zusätzlich dem Garagentoröffner. Während der Fahrt möchte ich nicht mein Handy benutzen, um das Garagentor zu öffnen. Ich wünsche mir sehr, dass es in Carplay bedienbar ist, ohne dass ich mein Handy in die Hand nehmen und die App öffnen und dann die Garagentortaste drücken muss. Ansonsten bin ich vollkommen zufrieden mit Switchbot Produkten.
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The worst smart device system

The app is completely useless. Bloated unintuitive and the offered options don't work. The customer support is completely based on AI and tone-deaf to requests

And look - we introduced a cute red robot. It's even better than Microsoft Office 1995. It's amazing!

Why? How?

Need a Rx to get rid of this CAI (company automated integration). I refuse to call it that. Pushing something on people is not a sign of intelligence.

I don't really care what the why excuse is.
Just get this red bug off my screen.

Makes life easy

We have 6 U-Rail Curtain Openers, 4 Bots, 2 Sensors, 1 HUB3, 1 HUB2, 4 Remotes, 1 Indoor Weather Stations and 1 Outdoor Weather Sensor and 1 Universal Remote Control! I’ve paired the two Hubs with Apple Home, so we can operate our Aircon, heating, lamps,
Roller Blinds and curtains remotely! What we really like it setting schedules to open the blinds & curtains in the morning and close at night! Thank you for making things easy for us SwitchBot! Glenn - Australia.
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Good for a while…

Still garbage

Worked for a while then today it doesn’t connect to the Wi-Fi anymore.
No matter what I do, no matter what I reset.
And by the way, your directions are wrong compared to what the vacuum actually VS what the text is in the directions

Worst company

I will never buy a switchbot product again. Nothing but errors and bad support for the S10.

The worst smart device system

The app is completely useless. Bloated unintuitive and the offered options don't work. The customer support is completely based on AI and tone-deaf to requests

app sucks

can’t use because my wifi is too good, never had this problem with any other bluetooth device

Buyer beware! Trying to shove AI down your throat!

I like the sensors but the app sucks and they're trying to shove AI down your throat. I'll be switching to home assistant, and doubt I'll buy another one of their products.

Hurray for AI slop

Zero stars for the pointless AI I can’t get rid of

Application complète et efficace

App pour iPhone complète.
L’accès aux réglages fins d’un ventilateur est extrêmement simple : vitesse, oscillation horizontale ou verticale, réglage des angles etc etc.

Application très complète.

Unfinished

The switchbot hub 2 device is great but this app is simply unfinished. Widgets don’t work - I can’t select which device for the temp and humidity meter widget. And the stupid AI thing needs to be disabled. I could vibe code the rest of this app and they can’t even be bothered doing that. What am I paying for with these devices??
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Can’t remove kata

I have KATA turned off in Module Display Settings but it’s still there on the home screen. Why on earth would you people think I need AI to turn my lamps off and on?

Ai slop made it to what use to be good app

Ai app fubar

Getting Rid of Kata

WTAF? I have no wish to have an “AI Assistant” in the form of a puerile comic avatar taking up 20% of my homepage, but there’s no option to get rid of it. This is a stupid and intrusive update which markedly reduces the app’s usability