SwitchBot User Reviews

Customer Experience

Positive experience31.8% of reviews
Neutral15.0% of reviews
Negative experience53.2% of reviews

~ Based on 472 written reviews from the US App Store.

What users say

Is SwitchBot Safe?

SwitchBot has mixed safety signals based on user ratings. AppsHunter Safety Score for SwitchBot is 68/100.

This assessment is based on 824 user ratings, with an App Store average of 3.4/5.

Safety Analysis

54.9% of ratings point to a safe experience
7.0% of ratings suggest some concerns
38.1% of ratings point to a risky experience

~ Based on 824 App Store ratings for SwitchBot.

Is SwitchBot Legit?

SwitchBot appears to be a legitimate app. AppsHunter Legitimacy Score for SwitchBot is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Apple Carplay ist sehr dringend notwendig

Ich besitze 2x Lock Ultra, einmal mit Vision Keypad und einmal nur mit dem Fingerabdruck-Pad, sowie zusätzlich dem Garagentoröffner. Während der Fahrt möchte ich nicht mein Handy benutzen, um das Garagentor zu öffnen. Ich wünsche mir sehr, dass es in Carplay bedienbar ist, ohne dass ich mein Handy in die Hand nehmen und die App öffnen und dann die Garagentortaste drücken muss. Ansonsten bin ich vollkommen zufrieden mit Switchbot Produkten.
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The worst smart device system

The app is completely useless. Bloated unintuitive and the offered options don't work. The customer support is completely based on AI and tone-deaf to requests

And look - we introduced a cute red robot. It's even better than Microsoft Office 1995. It's amazing!

Why? How?

Need a Rx to get rid of this CAI (company automated integration). I refuse to call it that. Pushing something on people is not a sign of intelligence.

I don't really care what the why excuse is.
Just get this red bug off my screen.

Makes life easy

We have 6 U-Rail Curtain Openers, 4 Bots, 2 Sensors, 1 HUB3, 1 HUB2, 4 Remotes, 1 Indoor Weather Stations and 1 Outdoor Weather Sensor and 1 Universal Remote Control! I’ve paired the two Hubs with Apple Home, so we can operate our Aircon, heating, lamps,
Roller Blinds and curtains remotely! What we really like it setting schedules to open the blinds & curtains in the morning and close at night! Thank you for making things easy for us SwitchBot! Glenn - Australia.
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Good for a while…

Still garbage

Worked for a while then today it doesn’t connect to the Wi-Fi anymore.
No matter what I do, no matter what I reset.
And by the way, your directions are wrong compared to what the vacuum actually VS what the text is in the directions

Worst company

I will never buy a switchbot product again. Nothing but errors and bad support for the S10.

The worst smart device system

The app is completely useless. Bloated unintuitive and the offered options don't work. The customer support is completely based on AI and tone-deaf to requests

app sucks

can’t use because my wifi is too good, never had this problem with any other bluetooth device

Buyer beware! Trying to shove AI down your throat!

I like the sensors but the app sucks and they're trying to shove AI down your throat. I'll be switching to home assistant, and doubt I'll buy another one of their products.

Hurray for AI slop

Zero stars for the pointless AI I can’t get rid of

Application complète et efficace

App pour iPhone complète.
L’accès aux réglages fins d’un ventilateur est extrêmement simple : vitesse, oscillation horizontale ou verticale, réglage des angles etc etc.

Application très complète.

Unfinished

The switchbot hub 2 device is great but this app is simply unfinished. Widgets don’t work - I can’t select which device for the temp and humidity meter widget. And the stupid AI thing needs to be disabled. I could vibe code the rest of this app and they can’t even be bothered doing that. What am I paying for with these devices??
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Can’t remove kata

I have KATA turned off in Module Display Settings but it’s still there on the home screen. Why on earth would you people think I need AI to turn my lamps off and on?

Ai slop made it to what use to be good app

Ai app fubar

Getting Rid of Kata

WTAF? I have no wish to have an “AI Assistant” in the form of a puerile comic avatar taking up 20% of my homepage, but there’s no option to get rid of it. This is a stupid and intrusive update which markedly reduces the app’s usability

Bien mais à améliorer

Cela fait une semaine que j’utilise l’application notamment pour piloter le ventilateur sur pied SwichBot, seul appareil de la marque que je possède pour l’instant.
L’application fonctionne relativement correctement, mais j’ai tout de même noté quelques défauts :
- Il y a toujours un délai de plusieurs secondes lorsque j’accède à l’interface des commandes du ventilateur, comme si la connexion Bluetooth se coupait quand l’application n’est pas affichée à l’écran et se réactivait à chaque réouverture de l’app.
- L’image que illustre le mode en cours d’utilisation, dans l’interface du ventilateur, paraît inutilement grande et n’a pas besoin d’occuper la moitié de l’écran.
- La synchronisation entre l’application et l’appareil semble aléatoire au point où, quand je démarre le ventilateur avec la télécommande physique fournie, l’app montre le ventilateur encore éteint…
Si la marque voulait bien se pencher sur ces défauts, je serais sans aucun doute davantage satisfait de mon expérience.
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Unwanted AI feature

Get rid of this Kata garbage. No one is asking for AI integration.

Getting worse and worse

I used to tolerate this app, and I’ve used it together with many sensors to monitor and track sensitive environmental data for sample storage, but I do not want a cloud, do not need their BS Ai assistant (like, why?!!), and just need basic, privacy focused solutions for environmental monitoring. The addition of AI was the last straw. I’ve just ordered all new sensors from a different vendor and will be dropping these ones in the trash as soon as they arrive, and deleting the app.
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** Found where to turn it off ** PLEASE provide an option to turn of Kara AI assistant

Allow us to get that stupid Kara icon off the Home Screen. It gets in the way!!!

don't update!

The latest version ads an idiotic AI assistant taking up 1/3 of the home screen. there is no obvious way to turn it off.