Used to be fine, now it's bloated…
The app keeps getting worse with every update. The UI is cluttered with tiny buttons that are hard to tap, and simple tasks require navigating workflow on top of workflow. Remote customization options are surprisingly limited for a "smart" home product.
Instead of fixing basics, SwitchBot keeps cramming in half-baked AI features nobody asked for. On top of that, you get promotional push notifications you never opted into and in-app ads pushing their other products. I just want to control my devices, not be marketed at.
Instead of fixing basics, SwitchBot keeps cramming in half-baked AI features nobody asked for. On top of that, you get promotional push notifications you never opted into and in-app ads pushing their other products. I just want to control my devices, not be marketed at.
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Français
À quand une traduction en français ?
Still no support for sunset/sunrise or daylight saving time?
It is a pain to have to change the schedules for the many curtain bots twice a year, and it is a major pain to follow the changing sunsets throughout the years. Why don’t you have support for adjusting automatically by when sunset is?
Amazing app love it it does everything well.
Love this product and love the app always reliable
Good HW, Bad UX
Love the Switchbot hardware. Hate this app. This app works like someone described iOS to the developers over a phone call and they’ve never actually used an iphone. Also it does not play well with Passwords.app
Disconnects from WiFi
Worked fine for a while, but now randomly disconnects from my wifi. I’ve tried everything, but I keep getting locked out.
Incessant 💅
The 'notifications' from this company are consistently annoying. Most people cannot afford the things they push. I just want device notifications from the devices I already own. People shouldn't have to choose between system notifications they want or ridding the noise of company employees trying to sell them more.
Stick to creating the best devices and they will sell themselves. Anyone who has worked enough retail understands this and will agree.
Stick to creating the best devices and they will sell themselves. Anyone who has worked enough retail understands this and will agree.
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Il semble que la dernière maj
La dernière mise à jour a résolu mon souci avec le kata toujours dans le coin droit mais à distance de l'endroit où l'on peut faire passer l'écran en mode paysage pour la caméra .
Au niveau de la page d'accueil, la mention "non abonné!" sur la dernière image vue avec la caméra est toujours présente . Comme si ne pas être abonné à un AI Guard plan était une honte.
Et pour l'instant il n'y a pas (plus?)de publicité.
Au niveau de la page d'accueil, la mention "non abonné!" sur la dernière image vue avec la caméra est toujours présente . Comme si ne pas être abonné à un AI Guard plan était une honte.
Et pour l'instant il n'y a pas (plus?)de publicité.
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Response from developer
Bonjour, nous sommes désolés pour le désagrément que vous pourriez rencontrer ! Pourriez-vous envoyer les détails du problème rencontré à notre service client ? Dès que notre équipe d'assistance aura reçu votre message, elle vous apportera une aide professionnelle dans les plus brefs délais. (Veuillez vous connecter à l'application SwitchBot → Profil → Assistance → Commentaires)
App is a bit convoluted
The interface on the app isn’t the best.
Great App
The App has so many features. Great to work with one you get familiar with where everything is.
Application au top !
Je suis très satisfait des produits SwitchBot et de l’application. L’intégration des équipements se fait en toute simplicité.
Si vous ne savez pas comment faire, tous les modes d’emploi sont disponibles via l’application, très pratique !
Si vous ne savez pas comment faire, tous les modes d’emploi sont disponibles via l’application, très pratique !
Stop “adding AI”
I like the company and I like the concept behind it, but after a year using the app, it still feels like a work in progress.
Things are hard to find. There are too many layers, windows behind windows, and features hidden in places you wouldn’t expect. There’s no clear separation between concepts, so everything starts to blend together and simple things take more effort than they should. Customization is also still pretty limited, especially around remotes, icons, and layouts.
Instead of improving some of these basic UX problems, they’re adding an AI bot nobody asked for and that barely feels useful.
This app needs less AI and more design.
Things are hard to find. There are too many layers, windows behind windows, and features hidden in places you wouldn’t expect. There’s no clear separation between concepts, so everything starts to blend together and simple things take more effort than they should. Customization is also still pretty limited, especially around remotes, icons, and layouts.
Instead of improving some of these basic UX problems, they’re adding an AI bot nobody asked for and that barely feels useful.
This app needs less AI and more design.
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Activaton buttons to small
I have a standard switchbot that requires use of the app to control it. I have a thirty percent success rate for hitting the microscopic activation button. If you dont hit the button just right you get taken to the switch preferences and then have to use an unfamiliar gesture(as opposed to a swipe back) to go back and try again. If they could dedicate that half of the unused tile to activate the switch im betting we could get those successful presses to 100%.
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AI CHATBOT ADDED TO RUIN IT
Hooray. Just like every other half-decent but not brilliant piece of software or app out there - they've added an annoying AI that you cannot undo that bloats the app and is useless.
Poor UX
So, turns out you can get controls exposed, but you can’t add the device with a category, but have to add it as “Other”, after which you can expose an on/off matter switch target allowing automation outside of SwitchBot’s unreliable cloud. This is not very intuitive, but since it works, only docking a star instead of original 3.
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Great when it works
When everything is set up right it’s nice to be able to open your door for an unexpected guest. But when anything goes wrong at all this door won’t open and will lock up pretending it doesn’t know anything you set up. A sad reality of this technology. You must stay on top of this every day because you never know when it will decide that all the settings you set up don’t work anymore. 👎
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Poor integrarions
The hub 2 / infrared / switch integrarion with matter and apple home is not very good. As the app’s own cloud automations are very unreliable, it is a shame you can’t take advantage of local processing since you can’t automate the buttons or the IR actions.
オートメーションでエラーが出ます
どうやらiOSの仕様でスリープ時はバッテリー容量監視でスマートプラグのオンオフを100%確実に作動させるのは無理みたいです(せいぜい50%とか。AIにも聞きました)。なので、タイマーコンセントを使い、充電を開始する時にオートメーションでバッテリーの残量を取得し、止めたい容量(例えば80%)との差分を計算させ、充電器の充電速度を予め測っておいて(例えば1分で1%)、充電開始時の容量が40%なら40→80%まで40分なので、それをオートメーションで「80%まで40分かかります」等と表示させて、タイマーコンセントのダイヤルを適当に設定します。当然スマホなので充電中のバックグラウンド動作の処理度合いで充電速度は変わりますが、この方法ならiOSに突破されず100%確実に満充電を防ぐ事が出来ます。
今はスマートプラグは遠隔で手動オンオフさせる機器に使ってます。
(↓は以前のレビューです)
バッテリーが設定値を下回ったらスマートプラグをオンにするオートメーションを組んでいますが、iPhoneがディープスリープモードに入る？特に数時間使用していない真夜中や明け方に掛けて以下のようなエラーが出ており、Switchbot プラグミニが動作しません。
「ショートカット
オートメーションを実行できませんでした
"バッテリー残量が60%を下回ったとき"でエラーが発生しました： KAuthenticationErr」
検索を掛けても日本語の記事が出ないので所謂「おま環」かも知れませんが、iPhoneを買い替えてもiOSのバージョンを上げても逃れられないエラーに悩まされています。OSの仕様なら仕方がないですが。
今はスマートプラグは遠隔で手動オンオフさせる機器に使ってます。
(↓は以前のレビューです)
バッテリーが設定値を下回ったらスマートプラグをオンにするオートメーションを組んでいますが、iPhoneがディープスリープモードに入る？特に数時間使用していない真夜中や明け方に掛けて以下のようなエラーが出ており、Switchbot プラグミニが動作しません。
「ショートカット
オートメーションを実行できませんでした
"バッテリー残量が60%を下回ったとき"でエラーが発生しました： KAuthenticationErr」
検索を掛けても日本語の記事が出ないので所謂「おま環」かも知れませんが、iPhoneを買い替えてもiOSのバージョンを上げても逃れられないエラーに悩まされています。OSの仕様なら仕方がないですが。
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Response from developer
お客様、SwitchBotチームです。詳細な検証内容とご意見をお寄せいただき、ありがとうございます。 特にiPhoneを長時間使用していない時間帯などに「KAuthenticationErr」が発生し、オートメーションが正常に実行されないとのことで、ご不便をおかけし申し訳ございません。 また、ご自身でさまざまな方法をお試しいただき、代替の運用方法まで工夫していただいていることにも感謝申し上げます。 エラーの発生条件や原因をさらに確認させていただきたいため、お手数をおかけしますが、SwitchBotアプリ内のカスタマーサポートよりお問い合わせいただき、該当の事例をご提出いただけますでしょうか。担当スタッフにて関連情報を確認させていただきます。 貴重なフィードバックをありがとうございました。
Apple Carplay ist sehr dringend notwendig
Ich besitze 2x Lock Ultra, einmal mit Vision Keypad und einmal nur mit dem Fingerabdruck-Pad, sowie zusätzlich dem Garagentoröffner. Während der Fahrt möchte ich nicht mein Handy benutzen, um das Garagentor zu öffnen. Ich wünsche mir sehr, dass es in Carplay bedienbar ist, ohne dass ich mein Handy in die Hand nehmen und die App öffnen und dann die Garagentortaste drücken muss. Ansonsten bin ich vollkommen zufrieden mit Switchbot Produkten.
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The worst smart device system
The app is completely useless. Bloated unintuitive and the offered options don't work. The customer support is completely based on AI and tone-deaf to requests
And look - we introduced a cute red robot. It's even better than Microsoft Office 1995. It's amazing!
And look - we introduced a cute red robot. It's even better than Microsoft Office 1995. It's amazing!
