Alternative medication
The agent did not understand my issue or medication and eventually sent instruction to file an appeal. The immediately close and the instruction were gone. A complete waste of time to get an answer to a simple question.
Can’t find benefit info
Every time I try to see what is covered the app locks up.
I can barely use the app
I’m trying to use the app to find an urgent care in my network but it either never loads or just sits there. It’s frustrating because I don’t use the app that often and this is why.
Couldn’t be much worse
It’s often difficult to get refills placed. When I tried to complain, I got a reply meant for someone else. If emails are activated they send entirely too many.
Like Sydney
Sydney is very user friendly and gets you where you need to be
LOVE !!
As a teen who loves to be up to date with everything and loves to know all their resources, this app has everything in one place, saving me from confusion!
Just scrolls away
I don’t know why this app exists. Anytime I try to find information. It just sits there and scrolls it never gets to what I need to at.
It’s a waste of time.
It’s a waste of time.
No comment
Easy to access
Can’t get all the rewards
It’s annoying.
Big help
Jose E was big help
So buggy it’s unusable
Used to be stable and a great quick reference for info. Now it’s impossible to use. Every click leads to nothing, the wrong place, or an infinite loading screen.
But hey, there’s a new AI chat bot that can hardly give good answers to your questions. Pretty neat…
But hey, there’s a new AI chat bot that can hardly give good answers to your questions. Pretty neat…
Easy to manage
It’s so easy to manage everything from the app, u can find yr provider and their location or even change your provider from there!!
.
worst app i’ve ever used. so hard to find a real doctor I can visit that isn’t telehealth. customer service sucks and it’s impossible to talk to anyone other than a robot. doctors disappear from the app everyday and it’s impossible to figure out if my doctor is in network or not.
Smh
Apps is good when it actually work smh every time I try to find care and pick my preference and then click Apply All the whole app kicks me off constantly back to back
Easy
So easy to use and makes it so that I’m on point for all my appointments and up-to-date with all my bills
American health care
Just horrible and rarely works
Excellent health care
Great!!!
Great App
I love this app I can see my claims through out my Insurance over the years and very useful
Portrait Only Available
Terrible iPad app for anyone with a disability, since it is only available in Portrait mode and not Landscape mode. It isn’t difficult to create an app that works in both portrait and landscape, but they’ve chosen to only make this available in portrait mode. It is difficult for me to use my iPad in portrait mode.
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Nothing Works
This is the worst app I have ever used in my entire life. NOTHING works. Anything I click on, it loads and loads endlessly and nothing ever loads and no information is shown. This is an ongoing issue as I’ve been trying to see where my deductible amount is for WEEKS now, but every time I log in to see it, it just spins and spins and spins. This is important information that users are entitled to, and it’s a waste of everyone’s time for customers to have to call in simply to see their deductible. Anthem’s call customer service is also horrible, so anytime I can avoid a phone call it’s a good thing. However, I can’t access ANY information in this awful excuse for an app. I think your corporation makes enough money off of us all, FIX YOUR APP!!!!
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