Useless
Too hard to use so I never get the care I need
Log in
It’s a good app but right now it’s horrible can’t sign in deleted the app and still doing the same thing why do I have to call for help when I’m signing in with the correct information
Really bad UX design
I asked the AI assistant to give me an option to renew my spouse’s health insurance and it pushed me to the Anthem insurance plans page, which has no relevant information, and without option to get back to the chat. The content in Anthem website is also super limited. Cannot find basic features in their app and website is the most frustrating thing.
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Links close ability to chat
The app is ok but when your chatting with a live representative and they share a link with you if you click on the link you leave the chat ad go to the link in the app. Your conversation that was extremely long now disappears and you have to start all over with a new representative and you have to sign in again on the website. They need to open the link in a different browser or application so you can continue your conversation without waisting hours of your time!
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Good service
Good job
