Poorly thought out pointless AI chat "features"
The AI virtual assistant covers 1/3 of the home page and cannot be minimized. In the other menus, an obnoxious button to summon the chatbot is always on screen. You can move it around, but it's too big and will always be covering something important. You cannot hide or turn off these "features."
MSMiyagi Shiori
Waste of time and money
My daughter has used this service twice and both times she was charged and told her to see an in person doctor. No help at all.
NNea314
It’s ok
Too many crashes or I’m constantly logged out and have the hardest time getting back in. The lists for care are hardly updated and you end up getting more bills instead of being notified in advance about in network service. To keep being told to use an app that has so much trouble is annoying. Calling is no better but they sure collect payment first thing with no problem.
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TBTiani Batiste
Very slow app
This app loads the slowest out of any app I’ve ever had
BBButt balls
Soul draining
Received misinformation about my coverage from a customer service representative. Had to call different agent to verify. Twice went through live chat without getting my primary issue answered. Slow customer support. Horrendous, terrible, excruciating time finding providers. So many of the numbers for the providers do not even work. Don’t trust any of the status on whether new patients are accepted. I really don’t know why this app has as many 5 stars as it does. Does not deserve it. And don’t download the ID into Apple wallet. It’s pretty useless accept for showing a member Id number.
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Tthatreallyniceguy
