LiveHealth Online Mobile

LiveHealth Online Mobile

by American Well

82K ratings
145 reviews
Free
With Ads

Details

Released
October 20, 2013
Updated
May 19, 2026
LiveHealth Online Mobile screenshot #1 for iPhone
LiveHealth Online Mobile screenshot #2 for iPhone
LiveHealth Online Mobile screenshot #3 for iPhone
LiveHealth Online Mobile screenshot #4 for iPhone
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About

Access virtual healthcare services from board-certified doctors, therapists, and psychiatrists via live video. Get convenient care for urgent needs, mental health, and specialized consultations from your smartphone or tablet.

✓24/7 virtual urgent care
✓Licensed therapist counseling
✓Psychiatrist consultations
✓Dermatologist visits
✓Dietitian consultations
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What users say about LiveHealth Online Mobile

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What's New in LiveHealth Online Mobile

20.05.0100

May 19, 2026

Performance enhancements to increase reliability and speed

User reviews

App won’t load

The app and website will not fully load. They allow you to enter your personal data - of course - and then all of a sudden the app doesn’t function. I had this experience with the website and downloaded the app thinking it would resolve the issue but nope. Maybe I just caught them on a bad day and the system is down but having to navigate a circuitous login process and stare at a never ending loading screen when you are sick and desperate to get care is frustrating at best.
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Insurance scam, 4 stars so review is actually seen

This service is supposed to be in place of having to go spend hours at a drs office, urgent care or ER. Instead, EVERY SINGLE TIME. They are unhelpful, give bad advice and do not know what they’re talking about. I think life health is using cracker jacks doctors and not real ones that actually know what they’re talking about.
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Negative 5 Stars

Atrocious experience with customer service. They will double bill and refuse to refund your money. Your insurance and you will end up paying $118.00 for a $59.00 bill because of their poor billing practices. Avoid them at all costs unless you want to pay double for subpar treatment! Customer service will give you six different answers from six different people. At the end of the day, your issue will not be resolved.
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Not working

Cannot even log in. The email functionality for confirming email never sends. Not a good experience when trying to do an urgent care visit.

Gas lit

I’m so over doctors gas lighting me and treating me horribly. When I come to you for help drop your snarky attitude.

Developer apps

User experience

🐞

Reported Bugs

3 issues

Prescriptions sent to wrong pharmacies

Bug

Appointments getting cancelled without notice

Bug

Inability to switch between family member profiles

Bug
✨

Requested Features

4 requests

Better integration with pharmacies

Feature

Ability to follow up on prescriptions

Feature

More options for mental health services

Feature

Improved user interface and navigation

Feature

FAQ

What services does this app offer?

This app provides access to virtual healthcare services including 24/7 urgent care with board-certified doctors, counseling with licensed therapists, and scheduled consultations with psychiatrists. Depending on your health insurance, other services like primary care, dermatology, dietitians, and lactation consultations may also be available.

How do I get started with the app?

To get started, you need to download the app and sign up. Once registered, you can begin accessing the various virtual healthcare services offered, such as speaking with doctors or therapists through live video.

Is this app available on different devices?

Yes, you can access these healthcare services through live video on your smartphone, tablet, or computer. This allows for convenient care whether you are at home, at work, or on the go.

What are the costs associated with using this app?

The app itself is free to download and use. However, the cost of consultations and services may vary and could be covered by your health insurance. Specific pricing details for services not covered by insurance are not provided in the description.

Who can use the virtual urgent care service?

The virtual urgent care service is available for the whole family. You can speak with board-certified doctors for immediate medical needs, ensuring convenient access to care for all family members.