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AW Touchpoint

AW Touchpoint

American Well Inc.

8.7K ratings
92 reviews
🏥 Medical
Free

Details

  • Released
  • Updated
  • April 18, 2017
  • June 2, 2026

Features

Developer

American Well Corporation
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AW Touchpoint screenshot #1 for iPhone
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Reviews summary↘︎
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❓5 answered
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📦~ in 2 months
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About

Connect with healthcare providers for secure, convenient telemedicine consultations from any mobile device. Patients can join video calls instantly via an invitation link, bypassing login requirements. Providers can manage consultations, receive notifications, and access patient information within a HIPAA-compliant platform.

✓Secure telemedicine consultations
✓HIPAA-compliant video calls
✓Instant patient connection via link
✓Provider case management
✓Automated notifications
✓EHR integration
Show original description

What users say

Summarized from real user reviews of AW Touchpoint. Based on 8.7K reviews and a 4.6/5 average, it highlights the 7 positives and 5 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Efficient video calls
  • 👍User-friendly app
  • 🚀Quick and easy to use
  • 👍Great video and audio quality
  • 👍Excellent customer support
  • 👍Convenient for remote appointments
  • 👍Seamless experience

Negative things

  • 🐛Connection issues and unstable calls
  • 🐛Microphone and camera problems
  • 🐛Glitchy and buggy performance
  • 🐛Delayed or lost notifications
  • 🐛Compatibility issues with devices
See all reviews

What's New in AW Touchpoint

26.01.0

June 2, 2026

- Minor bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

Excellent Care

I appreciate the care plan that was offered due to my inquiry. The doctor and nurse were both thorough and very knowledgeable. Much appreciated.
ZiffierZiffier

Merkita Lester

FNP
DaphneRenaeDaphneRenae

Clear Instructions

Lolita did a great job explaining each part of the equipment and features on the machine. I am so glad that IHHC has the video conference , especially for those who have not used a CPAP machine before. Lolita cleared up my misgivings and answered all my questions. Thank you!
denana59denana59

Nice worker

Great communication very great help thank you so much for everything. I appreciate it. Keep continue to help people.
LUZ BACILIOLUZ BACILIO

Video

Could not see my doctor but she could see me
Su Sanna <3Su Sanna <3
See 87 more reviews

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User experience

🐞

Reported Bugs

4 issues

Microphone and camera access issues

Bug

Frequent disconnections during calls

Bug

Delayed or lost notifications

Bug

Compatibility problems with older devices

Bug
✨

Requested Features

4 requests

Improved stability and reliability

Feature

Better integration with other platforms

Feature

Expanded device compatibility

Feature

Enhanced notification system

Feature

FAQ

What is AW Touchpoint?

AW Touchpoint is a mobile application designed to facilitate secure and convenient telemedicine consultations. It allows healthcare providers to conduct video calls with patients remotely, improving access to care and reducing the need for in-person visits.

How do patients connect for a consultation?

Patients receive an invitation link from their provider via SMS or email. Tapping this link will directly launch the video call within the AW Touchpoint app, with no login required for this patient-facing functionality.

What features are available for healthcare providers?

Providers can launch secure, HIPAA-compliant video consultations, receive automated notifications for new cases, review case details, and access patient medical history. The app also supports integration with EHR systems and acts as a video and phone dialer.

Is AW Touchpoint free to use?

Based on the provided information, the AW Touchpoint mobile app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the application's description.

What are the benefits of using AW Touchpoint for telemedicine?

For patients, it eliminates the need for travel and waiting room time, allowing for faster recovery. For providers, it enhances efficiency by streamlining consultations, improving coordination across locations, and integrating with existing healthcare IT systems.