AW Touchpoint vs UAB Medicine
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AW Touchpoint
Connect with healthcare providers for secure, convenient telemedicine consultations from any mobile device. Patients can join video calls instantly via an invitation link, bypassing login requirements. Providers can manage consultations, receive notifications, and access patient information within a HIPAA-compliant platform.
- Secure telemedicine consultations
- HIPAA-compliant video calls
- Instant patient connection via link
- Provider case management
- Automated notifications
- EHR integration
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Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device. For Patients: No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster. Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality. For Providers: For providers with a health system login, Amwell Touchpoint app provides the ability to: • Launch secure, HIPAA-compliant video consultations using Amwell Connect • Receive automated notifications when new cases are assigned • Review case details and the patient’s medical history The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables: • Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital. • Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow • Automation of alerts and escalations • Integration with EHR and IT systems to minimize disruptions to workflow • Act as a video and phone dialer with Epic Haiku/Canto. • Active monitoring of point-of-care devices
UAB Medicine
Access your medical records, communicate with providers, request prescription renewals, and view test results. Connect health management apps to your record and manage appointments. Easy online registration is available.
- Communicate with healthcare providers
- Request prescription renewals
- View lab and test results
- Access medical records
- View clinical visit summaries
- Manage appointments
- Connect health apps
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The patient portal can be used to: • Communicate with your health care providers • Request renewals for currently prescribed medications • View results of select lab work or other tests • View and/or download portions of your medical record • View clinical visit summary • View your active medication list, allergies, immunizations and more • View your upcoming appointments • Connect health management apps to your health record Signing Up Registering for the patient portal is easy and begins with a short form you can complete online. Just visit our Self Enrollment page at uabmedicine.org/me and follow the instructions provided. Registration Step-by-Step Once your health care provider confirms your email address and initiates the sign-up process, you will receive an email with instructions on how to create your myUABMedicine account. If you do not receive your email invitation, please call UAB Guest Services at 205.934.CARE (2273). Step 1: Watch your email inbox for the invitation. You must create your myUABMedicine account within 90 days of receiving the invitation or you will need to request a new invitation. If you do not want to create a myUABMedicine account, just delete the email. Step 2: In the email invitation you receive, click on the link provided. The link in the email invitation will take you to a page with quick steps on how to get started. Step 3: Next you will be asked to verify your information. You will need to verify your date of birth and answer a security question. Step 4: From there you will be taken to the Sign-Up page where you will create a unique username and password. You will need to check the box to accept the Terms of Use and select "Create Account." Step 5: Your information will then be placed in the portal and you may begin interacting with your UAB providers. Step 6: To access the myUABMedicine Patient Portal in the future, just visit uabmedicine.org/me and click on the login button.
Screenshots
Verdict
The clearest difference is review sentiment: AW Touchpoint at 67% against UAB Medicine's 0%. AW Touchpoint also leads on rating (4.6 vs 2.8) and ratings volume (8.8K vs 47). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AW Touchpoint holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: AW Touchpoint has 8.8K ratings behind it against 47, so its average is the more settled of the two. Written reviews point the same way: 67% of AW Touchpoint's written reviews are positive against 0% of UAB Medicine's.
AW Touchpoint ships an update every 2 months, UAB Medicine every 3 months. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.
| Parameter | AW Touchpoint | UAB Medicine |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (8.8K ratings) — better | 2.8 (47 ratings) |
| Positive reviews | 67.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 8.8K — better | 47 |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.1 | 12.4 — better |
| Further details — not scored | ||
| Size | 65 MB | 14 MB |
| Age rating | 12+ | 17+ |
| Developer | American Well | UAB Health System |
Customer experience
AW Touchpoint
UAB Medicine
Bugs and requests
AW Touchpoint
Reported bugs
4 issues- Microphone and camera access issues
- Frequent disconnections during calls
- Delayed or lost notifications
- Compatibility problems with older devices
Requested features
4 requests- Improved stability and reliability
- Better integration with other platforms
- Expanded device compatibility
- Enhanced notification system
UAB Medicine
Not enough reviews yet to summarise bugs or requests.
In-app purchases
AW Touchpoint
No in-app purchases
UAB Medicine
No in-app purchases
Questions
Is AW Touchpoint free?
Is UAB Medicine free?
Which has better reviews, AW Touchpoint or UAB Medicine?
Do AW Touchpoint or UAB Medicine have ads?
Which is updated more often, AW Touchpoint or UAB Medicine?
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