Comparison

AW Touchpoint vs UTMC Way

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

AW Touchpoint

Connect with healthcare providers for secure, convenient telemedicine consultations from any mobile device. Patients can join video calls instantly via an invitation link, bypassing login requirements. Providers can manage consultations, receive notifications, and access patient information within a HIPAA-compliant platform.

Highlights
  • Secure telemedicine consultations
  • HIPAA-compliant video calls
  • Instant patient connection via link
  • Provider case management
  • Automated notifications
  • EHR integration
Features
Read full description

Enabling healthcare providers to perform telemedicine consults anywhere, safely and conveniently – from any mobile device. For Patients: No more driving to the doctor or sitting in waiting rooms. With Amwell Touchpoint, you can connect with your medical providers to help you feel better faster. Your provider will send a request to connect with you for a video consultation. You simply tap your invitation link to go straight into your video call with the Touchpoint app. No login is required for users accessing this video call functionality. For Providers: For providers with a health system login, Amwell Touchpoint app provides the ability to: • Launch secure, HIPAA-compliant video consultations using Amwell Connect • Receive automated notifications when new cases are assigned • Review case details and the patient’s medical history The Amwell Touchpoint mobile app is a component of our comprehensive telehealth suite that enables: • Video calling, including both simple SMS/email guest invites to patients at home as well as controlling video endpoints within the hospital. • Coordination across multiple point-of-care locations and service lines with secure messaging and case workflow • Automation of alerts and escalations • Integration with EHR and IT systems to minimize disruptions to workflow • Act as a video and phone dialer with Epic Haiku/Canto. • Active monitoring of point-of-care devices

About

UTMC Way

Navigate medical center campuses with turn-by-turn directions, locate parking, find doctors, and access your patient portal. Manage health information, schedule appointments, and refill prescriptions.

Highlights
  • Turn-by-turn campus navigation
  • Parking garage reminder
  • Find a doctor search
  • Patient portal access
  • Prescription refills
  • Urgent care locator
Read full description

The UTMC Way app helps you easily access The University of Tennessee Medical Center. We found a way to make it easy for you to find your way from home to any medical center campus destination with turn-by-turn, guided navigation. There’s even a parking garage reminder pin to find your way back to your car after your visit. You can also find a doctor and access your patient portal. Key app features include: Way finding • Find a physician office location, hospital department, patient room or amenity inside the medical center with turn-by-turn, guided navigation • Drop a parking garage reminder pin to find your car after your visit Find A Doctor • Search for a primary care or specialist physician that best matches your individual health care needs Patient Portal • Access and manage your health information including lab and test results, patient education information and clinical records • Communicate with your health care provider’s office through secure electronic messages • Request or view upcoming appointments • View your medical history • Pay your medical center bill Urgent Care • FInd a UT Urgent Care location nearest you • Check hours and available services Refill Prescriptions • Refill your prescriptions conveniently online any time Events Calendar • View and register for upcoming events happening at the medical center Careers • Discover career opportunities and view open positions

Screenshots

AW Touchpoint4 screens
UTMC Way4 screens

Verdict

The call

The clearest difference is review sentiment: AW Touchpoint at 67% against UTMC Way's 25%. AW Touchpoint also leads on rating (4.6 vs 4.1) and ratings volume (8.8K vs 19). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

AW Touchpoint holds the better App Store score, 4.6 against 4.1. That said, the two scores are not equally well evidenced: AW Touchpoint has 8.8K ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 67% of AW Touchpoint's written reviews are positive against 25% of UTMC Way's.

UpkeepUpdate frequency

AW Touchpoint ships an update every 2 months, UTMC Way every 6 months. The most recent releases landed on October 26, 2026 and October 24, 2026 respectively.

Scorecard6 real differences · 4 level
AW Touchpoint versus UTMC Way: the parameters behind the verdict, then further details
ParameterAW TouchpointUTMC Way
PriceFreeFree
Rating4.6 (8.8K ratings) — better4.1 (19 ratings)
Positive reviews67.4% of reviews — better25.0% of reviews
Number of ratings8.8K — better19
Update frequencyEvery 2 months — betterEvery 6 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS13.1 — better17.0
Further details — not scored
Size65 MB55 MB
Age rating12+12+
DeveloperAmerican WellUniversity Health System, Inc.

Customer experience

AW Touchpoint

All ratings8,800 ratings
Positive89.3%
Neutral2.5%
Negative8.3%
Written reviews92 reviews
Positive67.4%
Neutral6.5%
Negative26.1%

UTMC Way

All ratings11 ratings
Positive81.8%
Neutral9.1%
Negative9.1%
Written reviews4 reviews
Positive25.0%
Neutral25.0%
Negative50.0%

Bugs and requests

AW Touchpoint

Reported bugs

4 issues
  • Microphone and camera access issues
  • Frequent disconnections during calls
  • Delayed or lost notifications
  • Compatibility problems with older devices

Requested features

4 requests
  • Improved stability and reliability
  • Better integration with other platforms
  • Expanded device compatibility
  • Enhanced notification system

UTMC Way

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

AW Touchpoint

No in-app purchases

None

UTMC Way

No in-app purchases

Questions

Is AW Touchpoint free?
AW Touchpoint is free to download, with no in-app purchases.
Is UTMC Way free?
UTMC Way is free to download, with no in-app purchases.
Which has better reviews, AW Touchpoint or UTMC Way?
AW Touchpoint is rated higher. AW Touchpoint averages 4.6 out of 5 from 8.8K ratings, while UTMC Way averages 4.1 from 19 ratings.
Do AW Touchpoint or UTMC Way have ads?
Neither AW Touchpoint nor UTMC Way shows ads.
Which is updated more often, AW Touchpoint or UTMC Way?
AW Touchpoint ships an update every 2 months, and UTMC Way every 6 months. Most recently, AW Touchpoint was updated on October 26, 2026 and UTMC Way on October 24, 2026.

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