Extremely basic and not useful
This app is extremely basic and not useful. You can’t change anything except the temperature and you cannot see any detailed metrics at all. No loop temps, etc. you can’t even change humidity set point from the app.
Frustrating, annoying, yet easily fixable
I have had this app for over a year and use almost every day to monitor our three WaterFurnaces, two Series 7 and one Series 5. Because the software does not remember my user selections from one session to another or from one device to another within a session or even my username or password, I have to repeatedly make selections that any decent app would simply persist in the data base. Apparently whoever wrote this app never actually used it. The same goes for whoever hired the app developer. LAME. Simple stuff like selecting the cost per kilowatt defaults to zero every time you open the app or simply select a different device!?! That’s just dumb. Every time you select a new graphical display of energy usage for a device, the app reports that there is a data error but, surprise surprise, there never is. Those graphs show data per device, again without persisting time frame or frequency, but do not consolidate data across multiple devices that you might have. This would be a trivially simple coding task…it’s a freaking data base app.
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Colors
The colors in this app are hard to see it would be nice if they had a dark mode also would like to see more metrics for the units, including loop temperature intake temperature supply temperature
Glitchy and in consistent performance
I am using this app on a 7 series system with 3 zones. When opening the app, the screen displays one of the zones. When selecting the temperature control, the temperature reading will increase by 1 degree before changing the setting. Once the setting is changed, you must stay on the screen for about 30 seconds to ensure the new setting is stored. If you select a different zone before this time to view, then return back to original zone, it resets to previous temperature. Sometimes the setting does not stay set and will switch while viewing the display.
Another nuisance, the app does not indicate what zones are open or calling for heat/cool.
It doesn’t appear alot of effort has gone into this app. The previous system we had installed Neat thermostats. That app worked very well. WF could take some notes on how that works to improve this one.
Another nuisance, the app does not indicate what zones are open or calling for heat/cool.
It doesn’t appear alot of effort has gone into this app. The previous system we had installed Neat thermostats. That app worked very well. WF could take some notes on how that works to improve this one.
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Unusable due to Bugs
App crashes when attempting to set a schedule, struggles to connect reliably.
Terrible app
Never works and zero support. Find a different app.
Garbage
Written years ago and never updated. Looks old. Acts old. Performs old. Archaic functions.
Works well
This app works well, especially for control of the thermostat! Would be wonderful to see Apple Watch added to the functionality for simple control.
When it says for age 4+…
That’s the age of the programmers that wrote this system.
Needs Work
This app just never gets any better. Releases are infrequent, but every release has the same problems as the prior version. For example, you can’t resize the app. The bottom half of the app is off-screen and there is no way to make it display. There are controls down there, but you can’t access them. So the sub-screens cannot be displayed. Hence the usefullness of the app is greatly diminished.
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Works great for my Water Furnace.
No delay when inputting a change of heat.
Still crashes as of September 23 after updating
The crashing started of the app on iOS 18 you guys did an update today, but it did not fix anything.
Crash on new iOS 18
After upgrading to iOS 18, app will not load.
Worst Thermostat app ever
It almost never works. You set the temp, you go back to check and it reverted. So undependable it’s rediculous. I’ve had many Thermostat apps before Nest, 3M, Carrier, they all worked more reliably.
It’s also insane the hub on the Waterfurnace can’t be hardwired.
It’s not my WiFi, have smart devices and they all work fine.
There is something fundamentally wrong with how it communicates with the server.
The rest of the app is poorly done as well. Find some real programmers. Because your current ones don’t know what they are doing.
It’s also insane the hub on the Waterfurnace can’t be hardwired.
It’s not my WiFi, have smart devices and they all work fine.
There is something fundamentally wrong with how it communicates with the server.
The rest of the app is poorly done as well. Find some real programmers. Because your current ones don’t know what they are doing.
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Water Furnace great radiant unit but…
They should leave this to the consumer electronic experts. Multiple issues and works about 1/2 the time. Get a Nest.
So Many Issues and Room for Improvement
Constantly getting a pop up notice asking me to log in. Energy graph should save your electrical rate. Selecting a timeline for energy use is too difficult and cumbersome to use easily and quickly. Why does it default to a year prior and I have to navigate 12 months just to get recent days to select on the calendar? Most of the time when selecting a timeline it says “Error” when requesting the data. Please please invest in this app. Your units are too expensive to be so poorly supported by the software that we use to manage them.
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Overhaul this app already
Often doesn't do what it's supposed to do, like adjust the temperature. And I haven't been able to actually connect to my system in ages.
App and Data System Need Better Setup
I use my historical data to understand how well my geothermal unit is running. Suddenly we have 0 days history for the last 12 months. The company needs to make sure it is routinely checking things like this. Almost seems like the updated their cloud storage and forgot to link it to account logins. Their app isn’t routinely updated either so I expect it to be fixed in 10-12 months.
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Almost there…
Hello,
The app does the job. I would give it 5 stars if it was possible to see which zone initiate the demand. In my app I can see the status of the system (heating or cooling and the stage applied to the system and all zones, I have 4 zones) but it does not say which zone ask for it!
Thank you
Andrew
The app does the job. I would give it 5 stars if it was possible to see which zone initiate the demand. In my app I can see the status of the system (heating or cooling and the stage applied to the system and all zones, I have 4 zones) but it does not say which zone ask for it!
Thank you
Andrew
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Horrible Interface
Most unfriendly, non intuitive interface ever
If you turn a zone off and then on it forgets the intermittent settings.
If you want to see usage in $$ you have to enter the cost per kWh every time.
No way to control all zones you have to set each one.
This system cost an absolute fortune and if I could I’d switch to Nest any day.
FYI I write software for a living and have an App in the App Store. It gets 4.9 stars. So trust me they could do a lot better.
If you turn a zone off and then on it forgets the intermittent settings.
If you want to see usage in $$ you have to enter the cost per kWh every time.
No way to control all zones you have to set each one.
This system cost an absolute fortune and if I could I’d switch to Nest any day.
FYI I write software for a living and have an App in the App Store. It gets 4.9 stars. So trust me they could do a lot better.
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