useless app
pretty useless app. what’s the point of this app if you cannot buy your ticket with non Taiwan credit card? you are literally forced to reserve your ticket and pay on site the same day otherwise you will lose your reservation. honestly can’t really think of why this app even exists
Response from developer
Thank you for your feedback. Regarding your concern about being unable to use a non-Taiwan credit card for payment, we would like to clarify that, in accordance with the regulations of American Express Taiwan, online transactions cannot currently be processed using American Express cards issued outside of Taiwan. You may still complete online payments through the app using other major credit cards, such as Visa or Mastercard. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and cooperation. Thank you.
Consistent NETWORK ERROR
This persistent issue is a tremendous nuisance. It does not function at all no matter how often I try to get the app to work. Network error issue comes up even though I have anywhere between 2-4 bars in 5G. Restarting the app brings me to circle back on my choices BUT the app continues to give me the network issue. This is arguably the worse app I ever encountered for iOS.
Show more
Behind the times
In 2026, a ticketing app that won’t allow the purchaser to download all the QR codes for their family is absurd. I’m the main earner in my family. I am the person who establishes travel and transportation. The fact I have to purchase ticket and then distribute it instead of just having more than one QR code for each traveler I purchased for is ridiculous. Your inability to adapt and make things more in line with common sense is insane.
Show more
Difficult workflow but fails constantly when NOT on wifi
The app constantly issues modals about network connectivity lost for me and my Taiwanese native friends, and I mean to the point that you can not complete the workflow.
However when I tried to use it on WiFi in a hotel I did not get any network lost errors and I was able to complete the workflow.
HOWEVER no other app complains of low speed or lack of connection in the same environment and mobile network.
Need to re evaluate the hyper sensitivity to network connection when on mobile networks. Very consistent behavior.
As for the work flow. IF YOU CAN GET THROUGH it and get your QR code. If you get the errors be prepared to go to the Machine at the station have your pin and order number or you will probably miss your train!
However when I tried to use it on WiFi in a hotel I did not get any network lost errors and I was able to complete the workflow.
HOWEVER no other app complains of low speed or lack of connection in the same environment and mobile network.
Need to re evaluate the hyper sensitivity to network connection when on mobile networks. Very consistent behavior.
As for the work flow. IF YOU CAN GET THROUGH it and get your QR code. If you get the errors be prepared to go to the Machine at the station have your pin and order number or you will probably miss your train!
Show more
Completely unusable with IS phone
App throws invalid network errors if connecting with a phone from the USA
It never work
It only stopped at the opening page then crash.
Don’t “collect tickets” too early
I purchased the tickets via website + via the app. Mostly handy. But, make sure you also turn on your primary mobile to receive the SMS code to confirm your credit card (coz I couldn’t see SMs at first due to eSIM)
Do not buy a round trip ticket for $1400
Instead, buy 1 way $700 tickets, so you can refund and change return trip times if needed (which occurred to us due to bad weather cutting our Taichung trip short).
We could refund our Taichung to Taipei ticket easily via app
Do not buy a round trip ticket for $1400
Instead, buy 1 way $700 tickets, so you can refund and change return trip times if needed (which occurred to us due to bad weather cutting our Taichung trip short).
We could refund our Taichung to Taipei ticket easily via app
Show more
日文手機問題
手機是日文語系 把app改成正體中文 還是顯示英文 這是
(￣∇￣)
(￣∇￣)
Response from developer
謝謝您的回應，也感謝您提出使用上的疑問。 T‑EX App 介面顯示語言依據首次下載時裝置語言進行判斷， 因此當手機設定為外語系時，介面會以英文呈現。更改為中文介面顯示依序說明如下： 1）開啟「T Express」App >> 點擊右上角 進入「My Service」。 2）進入「Language」>> 切換「中文(繁體)」。 若仍無法解決此問題，可由電子郵件與我們連絡(THSR_app_Mbox@thsrc.com.tw)或聯繫客服，謝謝！
User Unfriendly
This review is meant as a feedback to the developer of the app which is the most user-unfriendly app I have used. I am used to use an iPad to run the apps due to its larger screen and fonts. When I download the ticket I bought on my iPad, I was surprised to find that the ticket is bound to the device (iPad) so even when I am signed into my account on my iPhone, I can’t see the ticket. That means I have to lug my iPad and use it to enter the gate at the station. Also I was told that I can’t get the station ticket counter to issue me a paper ticket based on my reservation number. What if my iPad stops working on the day of the trip? And I can’t save a screenshot of the ticket and share it with my iPhone either. This whole design is ridiculous and no other travel or airline apps are as difficult to use as this one.
Show more
Must-have travel app when in Taiwan
Extremely convenient and very easy to use app. Friendly interface and easy to navigate around
介面不好操作
完全搞不懂如果要用app搭自由座要怎麼辦，然後自動售票機的會員編號，app竟然找不到、也沒有QR CODE可以掃，那我到底下載這個app幹嘛？
爛
每次過年都當機，能不能改善一下？
打不開
打不開
根本打不開
這個app根本打不開還一直閃退
APP
完全打不開APP
海外卡不能用超低能
外國遊客怎麼搭
A
Keep saying internet connectivity issues while accessing the app from abroad. How can foreigners purchase a ticket to make travel plans while you keep blocking IP addresses…
Very bad UX
They simply ignore the basic UX principles. Very difficult to find your tickets
超好用
6星好評 這是多出來的那1顆
Please fix it ASAP!
Kept telling me to update the app in order to proceed with booking. But where is the update?! I already have the latest version!
