It’s As Bad As the Reviews Say
I thought I’d give this service a try despite the consistent low reviews on the App Store. After five attempts to log in, during each of which the app crashes with a generic “we’re having some difficulties” error message, I give up. I suppose it’s T-Mobile’s choice whether to advertise Digits or deprecate it, but it’s wild that they’ve effectively chosen to do both.
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This app doesn’t work
Seriously guys!! This app doesn’t not freaking work. It doesn’t even log in. Just freezes and crashes. Urgh. Uninstalling 🙄
Login problems
The app doesn’t even allow me to login. I go through the process keeps coming back with a error to try again restart reinstall and call 611. The app does not function does not allow me to go into DIGITS apparently they have major problems. It’s been like this for more than two months it started an early May 2026 and here we are already in mid July 2026, and I guess this will continue
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Doesn’t work
Hasn’t worked for two years
Digits is one of the most unreliable apps released by t mobile
I’ve been a T-Mobile customer for years, but the Digits app is easily one of the worst products they continue to offer. At this point, it feels more like an abandoned beta project than a service customers are expected to rely on.
The app constantly requires me to log out and log back in—sometimes multiple times every month—just to get it working again. If you depend on Digits for business or important personal communication, that’s simply unacceptable.
Incoming text messages are frequently delayed or never arrive at all. Even worse, outgoing text messages often fail to send without any meaningful explanation. You never know whether your message actually reached the recipient, making the app completely unreliable for everyday communication.
Oddly enough, photos usually send without much trouble, but multimedia files consistently fail. If you need to send anything beyond a simple picture, don’t count on Digits. Attachments routinely fail, making the app useless for sharing documents or other media.
What’s most frustrating is how little progress has been made over the years. The app rarely receives meaningful updates, and many of the same problems that existed years ago still exist today. It gives the impression that T-Mobile has simply stopped investing in it while continuing to market it as a viable service.
If your phone number is important to you, don’t trust Digits to handle it. You’ll spend more time troubleshooting than communicating. I’d honestly recommend paying for a competing service rather than relying on Digits. A communication app should be dependable, and unfortunately, Digits is anything but!
The app constantly requires me to log out and log back in—sometimes multiple times every month—just to get it working again. If you depend on Digits for business or important personal communication, that’s simply unacceptable.
Incoming text messages are frequently delayed or never arrive at all. Even worse, outgoing text messages often fail to send without any meaningful explanation. You never know whether your message actually reached the recipient, making the app completely unreliable for everyday communication.
Oddly enough, photos usually send without much trouble, but multimedia files consistently fail. If you need to send anything beyond a simple picture, don’t count on Digits. Attachments routinely fail, making the app useless for sharing documents or other media.
What’s most frustrating is how little progress has been made over the years. The app rarely receives meaningful updates, and many of the same problems that existed years ago still exist today. It gives the impression that T-Mobile has simply stopped investing in it while continuing to market it as a viable service.
If your phone number is important to you, don’t trust Digits to handle it. You’ll spend more time troubleshooting than communicating. I’d honestly recommend paying for a competing service rather than relying on Digits. A communication app should be dependable, and unfortunately, Digits is anything but!
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Unusable
The app is pretty much unusable as it crashes when logging in.
Messages won’t send
Messages won’t send through the app whether it’s using LTE or WIFI. Other people’s messages aren’t received either. I’ll just have an empty bubble with a round around that asks me to resend or reload message.
Complete garbage
This app is complete garbage and decides when it feels like working.
Trying to send an image, good luck, trying to receive an image good luck. I have never been so unimpressed with an app before in my life and makes it extremely difficult to do business with. I hugely regret setting this number up for my business line and I’m trying to figure out a way to switch it
Trying to send an image, good luck, trying to receive an image good luck. I have never been so unimpressed with an app before in my life and makes it extremely difficult to do business with. I hugely regret setting this number up for my business line and I’m trying to figure out a way to switch it
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Terrible
It disconnects the lines you have set up so often. If you are not constantly checking to see if they are still connected you will miss call and texts. App has been out for quite a while. I’m surprised that they haven’t done anything to fix it.
Broken login on iOS
Unable to login when password included dashes on iOS 26. Application hangs after entering password and has to be killed.
The WORST!!
Adding this as a business line was the worse mistake. Call drop. Texts of 160 characters send in separate texts that aren’t even in order. Constantly having to delete and reinstall. Absolutely the worst!!
No longer works on newer iPhones
I have the latest iPhone but the app won’t let me login. I thought this would be useful for business purposes but it has failed to deliver.
Not great
Messages are not reliable and interface is worse than Google Voice. Why is this?
Unresponsive
I can’t even log in due to app freezing at log in screen. Does this thing work? Hello McFly….
Awful
This app has ruined my life
Failed product
I use this as a business line. It’s bad. I know ai miss call, can’t text can’t receive calls or texts all the time.
I was told to offload it to re-install it by their tech support. I asked about my contacts, texts chains, etc. I was told it’s “in the cloud” and will be able to get it back after delete and reboot. Well, that didn’t happen. Lost it all.
That was last year. It’s been consistently sporadic. I recently asked if I could move it to a regular cell line…they said yes, but the data, texts, contacts would not transfer over. I feel perpetually stuck in the mud of this DIGITS. I can think of a “digit” right now about my low level of satisfaction.
I was told to offload it to re-install it by their tech support. I asked about my contacts, texts chains, etc. I was told it’s “in the cloud” and will be able to get it back after delete and reboot. Well, that didn’t happen. Lost it all.
That was last year. It’s been consistently sporadic. I recently asked if I could move it to a regular cell line…they said yes, but the data, texts, contacts would not transfer over. I feel perpetually stuck in the mud of this DIGITS. I can think of a “digit” right now about my low level of satisfaction.
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Awful
Yeah…I got a digit for you T-Mobile.
It’s a very unreliable, poorly designed app. Customer service is abysmal. Fix it T-Mobile.
It’s a very unreliable, poorly designed app. Customer service is abysmal. Fix it T-Mobile.
T-Mobile trash ?
T-Mobile billion dollar company but a trash zero star rated app. Cmon
Super buggy
This app is great when it works when it doesn’t wanna work very frustrating
It’ll randomly sign you out. It will also not let you into the settings, specifically line, permissions, and device management. Whoever created this app needs to maintain it.
It’ll randomly sign you out. It will also not let you into the settings, specifically line, permissions, and device management. Whoever created this app needs to maintain it.
Update deleted my messages
After the recent update, 97% of my texts and all of my call log were deleted. Customer service and tech support were no help. The app was already dropping calls anyway. This didn’t make it better. Horrible app!
6/9/26
Now it’s not even working at all.
6/9/26
Now it’s not even working at all.
