Super frustrated
Has not even been a month with the service, when they came out to “bury” our cable it was placed just underneath the sod and left some of it above the ground. I immediately called to express my disappointment and frustration as I cannot aerate my yard or even mow certain areas of my lawn because the cable was improperly buried. They said they would send out the team again but it has been 3.5 weeks with zero communication. Now the past two days the internet has been down longer than it has worked, and this is not the first time. We have lost service for several on at least four occasions.
Extremely frustrating and annoying that paying for a service we cannot even use. Really hope they get this system sorted out and working as it should.
Extremely frustrating and annoying that paying for a service we cannot even use. Really hope they get this system sorted out and working as it should.
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Outage Defense and Resolution
A cut line 4 miles away and 36+ hours without internet or accurate resolution TAT’s is not supportive of work from home, local businesses, and small businesses. Communication of the outrage and TAT has been absent. The fiber lines should have additional parallel node lines to create a defense system in case a line is cut. I understand there is no immediate long term solution, but the short term solution has been beyond insufficient.
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Fiber Install
Amazing customer service! Install was quick, awaiting fiber burial but internet was installed and connected quickly and professionally!
Tech support.
I have had a tech here and trucks out front for several days. I got home tonight and my internet is down. I called 5 times only to be told that they are experiencing high call volume. I have an elderly person who depends on WiFi. I will be changing my service tomorrow
Garbage customer service
The absolute worst customer service I have ever had and that is not hyperbole.
Internet
Miguel was professional, helpful, and down to earth. Great service
Everything so slow
Everything so slow ever since I installed TMobile Fiber. I think I will have to switch back to Cox.
Poor customer service
No humans working, poor connection and lost signal. Thank god for Spectrum inInternet
Connection
Terrible
Awesome service.
Excellent t installment
Horrendous lag spikes
My office is on the 2nd floor. At installation I was informed my internet could not be installed there, it couldn’t even be on that side of the house. It had to come in at the basement on the opposite side of the house. I was supplied with an extender, but the lag spikes are awful. I can either run my own hard line across the house and up 2 stories or relocate my office to the living area in the basement. The stars are for the speed and affordability.
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Too many long outages
System is great when operational! Speed is just okay but otherwise usable for my needs. One more outage and it’s back to Spectrum!
Service crews suck
Not a fan of how our service was installed. Our wire needed to be put under the sidewalk after equipment was installed. Crews managed to get it ran but damaged the wire in doing so. We were left with out service till repairs were made the following day.
I’m switching internet providers
For two consecutive days, I have been attempting to connect my Ecobee thermostats to the internet without any success. I am unable to establish a connection to the Ecobee servers. I genuinely believe that the technicians lack the necessary expertise in this area. One technician even informed me that the questions I was asking could have been easily found on Google. This situation is highly concerning and should not be taken lightly.
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Poor quality modem that is easily breached
Random devices log on to my internet despite a complicated pw. There’s no option on the app to change the pw so they even make it difficult to protect yourself after a new device has breached your service.
Range
the signal is weak. it needs one or more range extenders
Installation
It has been 12 weeks since we were connected with T Fiber. Our cable is still lying across our yard and across the Back of 3 of our neighbors. I have called on numerous occasions and have had 5 different t fiber technicians come. None have been able to bury the cable. Needless to say, I am frustrated with this company and it’s lack of qualified people and lack of interest in resolving issues. Within 2 weeks is their standard for meeting problems.The product is fine, the lack of service is not!!
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Muy bueno
Muy amable
T-Fiber
Having service issues never got resolved never got a return phone call when disconnected stayed on hold for an hour.
I would not recommend it. Bogus customer plus you will have to wait alot to talk somebody.
I would not get Tmobile Fiber again mostly happens on weekends. Tried to call them many times but you have to wait on phone atleast 15-20 minutes plus an hour while they resolving. Waste of Time!!
