Fiber Install
Amazing customer service! Install was quick, awaiting fiber burial but internet was installed and connected quickly and professionally!
Tech support.
I have had a tech here and trucks out front for several days. I got home tonight and my internet is down. I called 5 times only to be told that they are experiencing high call volume. I have an elderly person who depends on WiFi. I will be changing my service tomorrow
Garbage customer service
The absolute worst customer service I have ever had and that is not hyperbole.
Internet
Miguel was professional, helpful, and down to earth. Great service
Everything so slow
Everything so slow ever since I installed TMobile Fiber. I think I will have to switch back to Cox.
Poor customer service
No humans working, poor connection and lost signal. Thank god for Spectrum inInternet
Connection
Terrible
Awesome service.
Excellent t installment
Horrendous lag spikes
My office is on the 2nd floor. At installation I was informed my internet could not be installed there, it couldn’t even be on that side of the house. It had to come in at the basement on the opposite side of the house. I was supplied with an extender, but the lag spikes are awful. I can either run my own hard line across the house and up 2 stories or relocate my office to the living area in the basement. The stars are for the speed and affordability.
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Too many long outages
System is great when operational! Speed is just okay but otherwise usable for my needs. One more outage and it’s back to Spectrum!
Service crews suck
Not a fan of how our service was installed. Our wire needed to be put under the sidewalk after equipment was installed. Crews managed to get it ran but damaged the wire in doing so. We were left with out service till repairs were made the following day.
I’m switching internet providers
For two consecutive days, I have been attempting to connect my Ecobee thermostats to the internet without any success. I am unable to establish a connection to the Ecobee servers. I genuinely believe that the technicians lack the necessary expertise in this area. One technician even informed me that the questions I was asking could have been easily found on Google. This situation is highly concerning and should not be taken lightly.
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Poor quality modem that is easily breached
Random devices log on to my internet despite a complicated pw. There’s no option on the app to change the pw so they even make it difficult to protect yourself after a new device has breached your service.
Range
the signal is weak. it needs one or more range extenders
Installation
It has been 12 weeks since we were connected with T Fiber. Our cable is still lying across our yard and across the Back of 3 of our neighbors. I have called on numerous occasions and have had 5 different t fiber technicians come. None have been able to bury the cable. Needless to say, I am frustrated with this company and it’s lack of qualified people and lack of interest in resolving issues. Within 2 weeks is their standard for meeting problems.The product is fine, the lack of service is not!!
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Muy bueno
Muy amable
T-Fiber
Having service issues never got resolved never got a return phone call when disconnected stayed on hold for an hour.
I would not recommend it. Bogus customer plus you will have to wait alot to talk somebody.
I would not get Tmobile Fiber again mostly happens on weekends. Tried to call them many times but you have to wait on phone atleast 15-20 minutes plus an hour while they resolving. Waste of Time!!
Pésimo internet inestable
Es el peor internet que he contratado en mi vida, es inestable cuando le da la gana no te llegan ni 100 megas de 2 gigas que pagas, lo que debería de descargar en 5 minutos lo extiende a casi una hora es pésimo y normalmente funciona bien solo en las madrugadas
Burying cable 6 months!!!
It’s been 6 months since we signed up and you still haven’t buried the cable. Direct neighbor singed up in April and got theirs buried last week. And good luck getting help when you call in. Read the same script over again, and don’t help at all!
