Why 1 Gig
I’m supposed to have 5 gig on my plan
Install
Excellent Service
Outage within a week of service
Fiber internet all of a sudden went out around 9pm on 10/22/26. Called Tmobile around 10pm and was told by the online service that hold time is about minute. 25 minutes later someone picks up. Nice guy named Thomas. Nothing personal with him but he told me that it was a scheduled outage and service will be back up by 6am. Had no warnings from T mobile about a scheduled maintenance outage and had to scramble to figure things out when I should have been getting my kids ready for bed. Scheduled maintenance with service down for 9 hours without warning? WOW. Great first week of service. I requested a $100 credit on my account for the hassle and for no warning in the evening. Will see how they actually care about their customers. Thanks T mobile fiber!
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Vadim technician
Vadim diagnosed and fixed our internet and TV problems! I was impressed with his great interest in our issues and very efficient repair.
Installer was AMAZING!!
So caring and kind and knowledgeable! He went way above and beyond.
Garage internet
Just transferred over from a 5g gateway to fiber. The home coverage is terrible not near the range., what a pain, it’s no different than xfinity, do disappointed
Great
Excellent no issues
Down again
Another day, another extended outage. Sadly this performance is becoming the norm with TMobile. Wish I would have kept my slower yet more reliable CenturyLink service. Fiber is great when it works, but seems to drop quite often.
Disappointed
I had high hopes but have been very disappointed. Trouble with instillation. The apps work poorly and the internet drops and goes out all of the time.
Benjamin Install
Benjamin was wonderful. A really great teacher. Made everything smooth. His voice is smooth and reassuring!!
Steve Homeowner
Tara’s was wonderful. Very thankful
Customer service does not answer the phone
The worst experience with trying to contact customer service I’ve ever had.
Horrible
Just got t mobile fiber and it’s buffered so much more than ATT. Had 1G of att and t mobile gave me 2G and said it would be much better. Now all my TVs buffer and phones are horrible while on the WIFI
Terrible service
When I call, they only give me Spanish workers and I speak English. Can I please get somebody that speaks English to help me out or is that not an option?
Messy install
Messy install
Changed login requirements
My fiber internet went out and I went to log into the app, saw it had signed me out. It had a new option for signing in with Amazon. Not an option for me, and I already have an account so I chose “sign in with phone number or email”
But it doesn’t accept either from me. So I can’t log in to see my account or access my router at all. Uninstalled the app. This is ridiculous.
But it doesn’t accept either from me. So I can’t log in to see my account or access my router at all. Uninstalled the app. This is ridiculous.
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Customer Service
Horrible customer service. Called about my internet being down and after over 30 mins they said they can’t even schedule a technician visit unless someone is home to verify what lights on the modem are on or off. I know what lights are on and off, I have a picture of the modem and I can visibly see the exterior cable is cut but they refuse to schedule a visit unless I call when I’m home. I understand that someone needs to be home when a technician shows up but why do I need to be home just to schedule the visit? Horrible experience.
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You don’t have to use the eero router unless you want to report problems
Supposed to have 2 Gbps (2000Mbps), but its never over 400 Mbps. However, you cant suggest there is trouble with the network without using the eero router.
Im a network engineer with ubiquity router and switch in the house… the slow service is not due to my equipment.
Im a network engineer with ubiquity router and switch in the house… the slow service is not due to my equipment.
Outages in the first month
We have a phone plan with TMobile that came from an original Sprint line. When fiber was installed in our neighborhood we were happy to switch for the speed offering AND the reasonable price and entry offers.
We experienced an outage in the first week, which appeared to be neighborhood wide and quickly resolved. Since then our neighbors internet has been out once and ours once, both within the first month.
It’s disappointing because we were excited to switch away from ATT, and the history with TMobile cell has been good.
We experienced an outage in the first week, which appeared to be neighborhood wide and quickly resolved. Since then our neighbors internet has been out once and ours once, both within the first month.
It’s disappointing because we were excited to switch away from ATT, and the history with TMobile cell has been good.
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Why does my bill go up without my knowing. Scammers.
Literal scammers. Why did I change company’s to get the same price as I was paying before. And yall snuck it on me !! Terrible company
