Terrible service
When I call, they only give me Spanish workers and I speak English. Can I please get somebody that speaks English to help me out or is that not an option?
Messy install
Messy install
Changed login requirements
My fiber internet went out and I went to log into the app, saw it had signed me out. It had a new option for signing in with Amazon. Not an option for me, and I already have an account so I chose “sign in with phone number or email”
But it doesn’t accept either from me. So I can’t log in to see my account or access my router at all. Uninstalled the app. This is ridiculous.
But it doesn’t accept either from me. So I can’t log in to see my account or access my router at all. Uninstalled the app. This is ridiculous.
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Customer Service
Horrible customer service. Called about my internet being down and after over 30 mins they said they can’t even schedule a technician visit unless someone is home to verify what lights on the modem are on or off. I know what lights are on and off, I have a picture of the modem and I can visibly see the exterior cable is cut but they refuse to schedule a visit unless I call when I’m home. I understand that someone needs to be home when a technician shows up but why do I need to be home just to schedule the visit? Horrible experience.
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You don’t have to use the eero router unless you want to report problems
Supposed to have 2 Gbps (2000Mbps), but its never over 400 Mbps. However, you cant suggest there is trouble with the network without using the eero router.
Im a network engineer with ubiquity router and switch in the house… the slow service is not due to my equipment.
Im a network engineer with ubiquity router and switch in the house… the slow service is not due to my equipment.
