Worst app ever
Everytime I open the app to check things, it makes me set up my router.. EVERY SINGLE TIME. Even when WiFi has been connected for over a year now. And today it won’t even let me set it up just to simply get into the app and see if the connection is stable or not. Regardless of scanning QR code or manually entering the info. Howww can yall run your business like this ?!
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False advertising stay away
False advertising charging when service and equipment returned no customer service down systems terrible company totally avoid
Useless
90% the app doesn’t work at all.
Good service, bad app
The app is very new and needs a lot of work. I can’t update my modem/router or extender via the apps the UI is not designed well and it’s not intuitive. It needs to take ideas and design clues from Amazon eero.
It’s a waste of money. Keeps crashing
Every day I have to rest the box. I hate it
Where are the notifications
Turned on notifications and haven’t received a single one
Poorly Built Software
Downloaded latest version (despite it hasnt been updated in 8mos.) App cant connect cause its out of date.
Trying to find out why there have been 3 outages today. App is useless.
Service has been problematic. Never dealt with outages and blips like this on other carriers. The gigaspire takes more than 5 minutes to come back online too after any power disruption.
Trying to find out why there have been 3 outages today. App is useless.
Service has been problematic. Never dealt with outages and blips like this on other carriers. The gigaspire takes more than 5 minutes to come back online too after any power disruption.
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Fix the app already!!!
This app sucks. And there’s no way to even contact an agent through chat on the website!!
Unable to connect
This app hasn’t been able to connect since the day fiber was installed. What’re we doin here?
T-Mobile Fiber is Trash
I’ve had constant problems, this WiFi is useless…. It was cheap for a reason, they have a long way to go to provide decent WiFi. I’ll be going back to Xfinity…
Bad service
We’ve had T-Mobile for years. Got Lumos fiber. Had at least 6 techs come out. It’s always dropping. Every tech complains about the last tech so it seems they all suck. About to cancel this service since I work from home.
The app never works
I have had T-Mobile fiber for about 6 months now and it sucks. That app NEVER works and the service is always out. I have been without internet for 2 days now. I am currently looking up a different provider in my area.
My experience with TFiber
This is the worst experience I have ever had with T-Mobile Wi-Fi and Internet. My router keeps saying that it’s connected. The light is green, but it will not connect to any of my devices in my home and I called T-Mobile customer service and they keep connecting me to technical support where they don’t answer the phone and they have you on the phone for at least an hour because they know that it is an outage. They keep gaslighting the customers when clearly it’s a problem with their Internet my Internet has not been working for the past 24 hours. I have been going through this since I purchased the Internet in October 2025. I am glad to say that this will be my last month. I will be going to spectrum I’m tired of getting gaslighted and the runaround about this Wi-Fi. I do not recommend.
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Good service, Trash App
This has been the most stable connection in my area, very reliable. However, every time I open the app it’s nothing but errors, telling me to update app when there is no update, making me sign up and re register my equipment almost every time I log in. Major lag, internet will be disconnected, but app will say connected.
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Service Not worth it
As everyone else has mentioned, we switched to T-Mobile about 4 months ago and the service is consistently being interrupted saying that the app is unable to connect and to make sure the app is updated. I honestly should have read the reviews before switching, big mistake on my part.
Waste of data
This doesn’t work properly and neither does the fiber optic cables. It’s horrible and when they send someone to fix it they don’t know the problem either.
App randomly lost my account and made the re setup a nightmare
The app randomly said my account couldn’t be found even though my T-Mobile Fiber service was already installed and working. It then told me to make a new account and re-add my router, but required a QR code or manual device details that most people probably don’t keep after installation.
I had to dig up the original router box from last year just to find the MAC address, serial number, and QR code. The app also didn’t show my exact router model, so I had to guess the closest one. That is not user-friendly at all.
For an internet service app, this should be much smoother. If the router is already tied to my service, the app should be able to recover it automatically through my T-Mobile account instead of acting like I’m setting everything up from scratch again. Very frustrating experience.
I had to dig up the original router box from last year just to find the MAC address, serial number, and QR code. The app also didn’t show my exact router model, so I had to guess the closest one. That is not user-friendly at all.
For an internet service app, this should be much smoother. If the router is already tied to my service, the app should be able to recover it automatically through my T-Mobile account instead of acting like I’m setting everything up from scratch again. Very frustrating experience.
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Great internet!!
For the price, excellent service, and the app is clear and easy to understand.
Absolutely terrible support and service
I was an early adopter of fiber in our area. 3 months now and it has been nothing but problems. Constant loss of signal at the modem outbound, constant app issues. I have now had to re-create my app account 5 times as it will randomly state no account found. Register again with sane info, and the app will work a few more weeks, although it is pretty much useless. I’m’ve found you can do 99% more by logging directly into the modem instead if using this app.
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Login issues
Keeps logging me out and then won’t let me log in because it “can’t find the associated account.”
