Connection issues
I just started using my 5g internet box , I moved from North Charlotte to Concord by the mall, not a big difference in distance to not be covered suddenly internet wise .. it was working last night at the new location fine but this morning it quite and now they say where we are , isn’t eligible for signal and asking us to upgrade to a better plan to cover and ask for coverage where we are , when we were told our internet works almost anywhere just plug and unplug ? ! ? We were sold on its durability and reliability and were sure it was a good option since my mother in law has the same router and it works perfect ! And When a T-Mobile store is right up the street from our new location , the same store we originally bought the router from with our phones ! so I’m not really understanding what they are saying or why it is not working when it did fine last night for awhile and they don’t have much of a explanation as to why or a fix .. I’ve watched videos explaining things , I’ve been told the router I have is one of the worser ones out of the 3 or 4 they have available and has connection issues the most. Just wanna put that here so if anybody else has any of the same issues please tell me how to fix
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Shocked
I was very skeptical about T-Mobile. Primary because it sounds too good to be true. I live in the northeast suburbs semi rural. Our cable internet provider was CenturyLink. We had constant drops and throttling down of bandwidth. Even though they said “we don’t do that.” I told the customer service people to talk to the technical people who said clearly they did have me marked as too much data and would improve with the new billing cycle. Good thing they record those calls…
Anywho…. When I set up the TMoble modem, which was simple, I had 100 times the download speed, and 30 times the upload speed. Side by side test. I scraped CenturyLink, and the speed hasn’t changed. The T-Mobile WiFi signal is much stronger too. It works better than my work AT&T FirstNet hot spot. We have been a customer for just over 2-months, wow, what a difference! Unbelievable! And thank you!!
Anywho…. When I set up the TMoble modem, which was simple, I had 100 times the download speed, and 30 times the upload speed. Side by side test. I scraped CenturyLink, and the speed hasn’t changed. The T-Mobile WiFi signal is much stronger too. It works better than my work AT&T FirstNet hot spot. We have been a customer for just over 2-months, wow, what a difference! Unbelievable! And thank you!!
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Some issues
So, I have been forced to start completely over. New city new everything so when I needed internet I went to T-Mobile cuz I needed a phone as well. Got it set up and the service for the router is amazing. I absolutely love the internet and works great! Just as if it’s hardwired like Xfinity. What I do have complaint about is the app for the router hasn’t worked since the night I was able to get and set up the box itself. Idk why. But, I cannot get into it. Deleted it reinstalled I’ve done everything. Other than that customer service for T-Mobile is I mean absolutely god awful I have never in my life experienced the things that they have put me through with my account etc. I need a phone but I need the home Internet more and bcuz it is so good especially where I live it’s this or something else I’ve never heard before and it’s so expensive. This is so cheap yet so good. I’m paying 25$ for the service.
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Much better than expected.
Tried it out of curiosity and spent the week using it to replace my Comcast router. We are a heavy use family (3 tweens, all streaming tv, and 4 camera cloud uploads). The router gets a consistent "very good" connection in my enclosed cabinet, but likely better outside of it. Does not matter, the current state is working great--the software does tell you where best to place it. I cancelled Comcast yesterday, as I see no need for it anymore. Pay attention to where you live and where you are told to put it and it should do you right. Try it out for a week and see before cancelling your other service.
Be aware though. I work 2 miles from home and the service is not available there, as the connection for T-Mobile is not as strong there, so this service is great if it is great where you want to place it. Also, it is not meant to travel--the device makes you tell it where it is located, so it is not meant to be a "traveling hot spot," or at least that is what it seems.
Be aware though. I work 2 miles from home and the service is not available there, as the connection for T-Mobile is not as strong there, so this service is great if it is great where you want to place it. Also, it is not meant to travel--the device makes you tell it where it is located, so it is not meant to be a "traveling hot spot," or at least that is what it seems.
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Switched from ATT wifi to TMobile wifi
Best thing I should have done a long time ago. I would pay $124 for internet and sometimes bill would go up because of added data because I ran out of data. Saw commercials of $50 per month and a coworker had TMobile wifi and had zero complaints. A second coworker then switched from Spectrum also to TMobile and that’s when I followed from word of mouth recommendation. I just find a spot by the window and there’s a huge difference on how fast my phone or any other wifi device works. I have six cameras around the house it’s impressive the difference on how they respond. I called and had my ATT wifi disconnected. All other internet businesses will have to lower their prices once they see how many people are switching services.
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This app needs some work
I’ve now been using T Mobile’s 5G internet for three months, and I’m very pleased with it. I’m consistently getting download speeds >400 Mbps, 75 up. Comcast cable never got close to that. I have no issues with signal throughout the house. I stream HD and 4K TV and have never experienced buffering or freezing. We had one extended outage of about 6 hours, but the city’s broadband was also out, so I assume the cause was upstream to T Mobile. This app, on the other hand, needs some serious work done on it. For example, both router and app show excellent signal strength at the moment, but the Devices list will not load. I keep getting “no devices found” despite the fact I have stuff running fine all over the house. The usual fix has been to delete and reinstall the app. Four times now I’ve done this, but at the moment, even that didn’t work. C’mon T Mobile, get your app in gear.
Update 9/8/23: The app store indicates this app was updated 3 weeks ago, yet the “devices not found” issue persists. Just tried delete and reinstall again without success. Once you’re stuck on that devices screen, you cannot access any other. Deducting one more star.
Update 9/8/23: The app store indicates this app was updated 3 weeks ago, yet the “devices not found” issue persists. Just tried delete and reinstall again without success. Once you’re stuck on that devices screen, you cannot access any other. Deducting one more star.
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Feel Cheated
I bought the 200G plan on June 20 and by the first week in July my data was maxed out. I only have a laptop which I use a couple hours a day so there is no reason 200G should have went so quickly. I’m on my cell phone constantly playing games and downloading, barely using 50G a month through my cellular network. (Phone not connected to home network) Additionally I paid a monthly bill for it today and still no data. Customer service said something about the billing cycle which didn’t make any sense and the issue wasn’t rectified. She only offered to sell me more data which isn’t the issue. The issue is I paid for 200G a month and am not getting that. It works great when data is available, but I suspect I’m not getting exactly what I’m paying for. Buy at your own risk! If you are comfortable with just assuming your getting the data you paid for
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Great price, great streaming
I cut the cord after years and years of wired internet! My internet kept going out due to construction around my building. It happened twice in one week, and I decided to walk down and pick up a box from Tmobile, with a 14 day satisfaction guarantee. I literally plugged the box into an electrical outlet and VOILÁ I had service (4 out of 5 star strength). Unlimited data! SUPER AFFORDABLE! I am so glad I did this! I am not sure that the T-Mobile service is available everywhere but thankful that it is in my area.
I am allowed to have 12 devices on this box. It easily connects with my cells (2 in home), TVs (2 in home), an IPAD, Laptop and no disruption to anything including Alexa & BT devices!!!! Here is my challenge to you – go and get a box and try it if it is available in your area. Simply plug it into a power source and connect to everything - risk free for 14 days and potentially save yourself a lot of money, depending on what Service you pay for now!!!! Thank you T-Mobile for ALWAYS delivering great services at a great price!!!!
I am allowed to have 12 devices on this box. It easily connects with my cells (2 in home), TVs (2 in home), an IPAD, Laptop and no disruption to anything including Alexa & BT devices!!!! Here is my challenge to you – go and get a box and try it if it is available in your area. Simply plug it into a power source and connect to everything - risk free for 14 days and potentially save yourself a lot of money, depending on what Service you pay for now!!!! Thank you T-Mobile for ALWAYS delivering great services at a great price!!!!
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DO NOT BUY
I have been using this internet for about 3 months now? WORST INTERNET EVER. I cant even download a game and watch t.v./use my phone at the same time and i cant even upload a under 1 gig video and watch t.v. at the same time. All the while having a “very good connection”. Lets not even mention that fact that they had to send me a new modem because the first one would randomly disconnect all my devices and show a good/very good connection on the app but in actuality i cant even play apex with a very good connection. You would think that the “no limit internet thats constantly improving” plan would be great but no, It is clearly limiting my wifi seeing as how just using my tv and downloading a game at the same time is literally impossible. Lets also not mention the fact that they literally didnt add an email to my tmobile account upon purchase so now it is impossible to create one for some reason after hours on hold nobody can simply create my account, you also dont get notified of upcoming payments until they’re late. Honestly with all the hassle they’ve caused me im willing to pay $80/month for just normal wifi. You literally cannot ask for 4 hours of stable connectivity.
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Service great, app is broken
Great service, no complaints there. But I can’t actually manage my hotspot because the app appears to be buggy. I’m on iPhone 14 pro max so I know it isn’t my hardware or iOS. The quick start guide says to go to a particular URL to manage the device while connected, but the admin portal won’t load. So that means it’s entirely up to this app to manage the network, and it won’t.
I do everything it tells me to, exactly as it tells me to (I’m a tech savvy guy, so this is extremely basic stuff we are talking about) and yet on the final step, it just refuses to recognize the fact that we are connected to the correct network. It thinks we are not connected. No VPN is messing it up, I’ve reinstalled the app three times, I’ve tried manually connected, auto connecting, and even disconnecting and reconnected while on the final screen and the result is the same. There’s an icon to call support but what are they going to do, put me on with a member of the app development team? Nope, a bug is a bug so hopefully this gets forwarded to the team who can fix it.
Rating two stars instead of one because if it were actually operable it would be a pretty good app. Clean interface, easy to understand, lots of helpful hints. I just can’t get under the hood to manage my device (which still works fine, btw, using the default password and network SSID.)
I do everything it tells me to, exactly as it tells me to (I’m a tech savvy guy, so this is extremely basic stuff we are talking about) and yet on the final step, it just refuses to recognize the fact that we are connected to the correct network. It thinks we are not connected. No VPN is messing it up, I’ve reinstalled the app three times, I’ve tried manually connected, auto connecting, and even disconnecting and reconnected while on the final screen and the result is the same. There’s an icon to call support but what are they going to do, put me on with a member of the app development team? Nope, a bug is a bug so hopefully this gets forwarded to the team who can fix it.
Rating two stars instead of one because if it were actually operable it would be a pretty good app. Clean interface, easy to understand, lots of helpful hints. I just can’t get under the hood to manage my device (which still works fine, btw, using the default password and network SSID.)
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T-Mobile internet
I have had T-Mobile Internet for approximately one and a half years so far. In this time I have replaced my gateway which is a device that allows me to connect to the internet at least four times. Last week, after having sporadic service for the last two months, I got a new one in the mail. I tried to connect it and it was defective. Tmobile said they would send me a new one overnight delivery. I spoke to them on Friday and did not receive the new gateway until Monday. So much for overnight service. Luckily for me my Internet did not go out too many times over the weekend. Time will tell if this box my fifth one and a year and a half well last. I have seen online critiques of this box, and from what I have heard this box is been a problem for quite a while. When my Internet is working, it works good. My problem is this defective Gateway device that connects, then disconnects, then connects and then disconnects without warning. I hope this Gateway device last longer than the previous ones.
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Internet
The worst experience with T-Mobile. I decided to switch providers from Verizon. I was with T-Mobile for more than 18 years and switched because my boyfriend wanted me to be with his service after he bought me a phone. But we broke up and I switched back to T-Mobile. I decided to buy the Pro Max 14 Purple with 225 memory. When I got the phone it was the wrong one. I got the the smaller one the pro. I was going away on a trip to Turkey for Two weeks and I was planning to take my new phone but that did not happen so when I returned I did it. I asked for the Pro Max Purple with the middle size memory. I got the wrong one again. This time I got a silver pro max with 125 or lower memory. I decided to keep my old phone. The internet is horrible. The line keeps dropping my calls and right now as I type this, the line has been dropped twice as I speak with my mom. I have been speaking with customer service for I also purchased a plan for Italy for 30 days but the card never worked. While in Naples, Italy it would not work and since I got it for the GPS I got lost for more than 3 hours. I had to get an Illiad card from Italy which made me lose my SIM card. Currently I find myself with the worst possible signal and about to switch providers.
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Great upgrade for this project
Wow finally I was able to do something through this company very enjoyable! When these boxes first came out, I order it and I returned it in less than 10 days, because at that point was useless, the signal was inconsistent and very low technically speaking, I was doing better with my cell phone hotspot, and now I am totally surprised!! I pick up the new model and trust me. The signal is solid, and very strong. I do not complain at all for the moment. I can’t believe that I’m saying this, but I am happy for the very first time with Tmobile!! Great job !!! and please do not damage it
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All of T-Mobile is down. Complete Junk Service!
T-Mobile’s services are completely not working. They’ve probably been hacked again! The app doesn’t load! Maybe before spending time making the app understand Spanish you should spend more time making sure the app can load on our phones. Then spend time on Spanish. After the initial connection, the app doesn’t connect with iPhone 14 pro max. Also, I had excellent signal. However, T-Mobile deprioritizes the Home Internet data to the point it is unusable & completely useless. T-Mobile will respond, “it’s because they are working on their towers”. It’s a made up excuse. I know because I’m one of the guys that works on the towers in my area when maintenance is needed. We are not currently working on the towers! When you call to complain, they are just trying to shut you up and get you off the phone because they get penalized if they are on too long. They also get penalized for repeat calls. What a bunch of donkeys!
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Good App, but couldn’t connect to gateway, until…
First thing you need to do is make sure that you have your T-Mobile ID setup and you can login via the website to your account.
Now as for the App, it is a Good App, but it was hard to figure out why It was not connecting my iPhone to the T-Mobile Home Internet Gateway.
I downloaded the App and followed the step by step instructions to setup my gateway and connect the App to it. Well, everything went well except that the App was not able to connect to the Gateway via Bluetooth nor Wireless Internet, even though the Internet was working great and my iPhone and other devices were connected to the Internet via that gateway. Since the App was not able to connect to the gateway, I was not able to configure anything, like changing the wireless network name, passwords or even see any connected devices. After many tries and looking closer at the Settings of the App on the iPhone, you know by going to Settings and Scrolling Down through all the Apps to T-Mobile Internet and clicking on it, I found out that the Option for Local Network was turned off, so I Turned It On, and that was the magic solution. I went back to the App and clicked on Already Setup? Login option, and voilà I am able to connect to the gateway and configure it.
Now as for the App, it is a Good App, but it was hard to figure out why It was not connecting my iPhone to the T-Mobile Home Internet Gateway.
I downloaded the App and followed the step by step instructions to setup my gateway and connect the App to it. Well, everything went well except that the App was not able to connect to the Gateway via Bluetooth nor Wireless Internet, even though the Internet was working great and my iPhone and other devices were connected to the Internet via that gateway. Since the App was not able to connect to the gateway, I was not able to configure anything, like changing the wireless network name, passwords or even see any connected devices. After many tries and looking closer at the Settings of the App on the iPhone, you know by going to Settings and Scrolling Down through all the Apps to T-Mobile Internet and clicking on it, I found out that the Option for Local Network was turned off, so I Turned It On, and that was the magic solution. I went back to the App and clicked on Already Setup? Login option, and voilà I am able to connect to the gateway and configure it.
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Useless App
Frankly, the app is super-usless:
- i often have issues with low signal and loosing connection. When i launch the app still shows connection is ok which is not correct. When i launch Orbi app for my Netgear meshed network, it clearly shows no internet connection.
- The app has no ability to restart the gateway. Got to go to the basement to press physical switch off/on.
- The app tells me to put the gateway next to a window in a living room. Really!? What year we live in? These days use cases are more complicated than T mobile envisioned. I have 4 hubs for my garage opener, Lutron switches, Phillips bulbs etc all connected physically to the router which needs to be connected to the gateway. TONS of wires and power strips for 7 plugs. This cannot go to the living room!!
- i often have issues with low signal and loosing connection. When i launch the app still shows connection is ok which is not correct. When i launch Orbi app for my Netgear meshed network, it clearly shows no internet connection.
- The app has no ability to restart the gateway. Got to go to the basement to press physical switch off/on.
- The app tells me to put the gateway next to a window in a living room. Really!? What year we live in? These days use cases are more complicated than T mobile envisioned. I have 4 hubs for my garage opener, Lutron switches, Phillips bulbs etc all connected physically to the router which needs to be connected to the gateway. TONS of wires and power strips for 7 plugs. This cannot go to the living room!!
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Internet is fine, the app is terrible
First off, I do not have issues with the internet. It works well most of the time. The app however, is not much of use. I liked the idea of being able to have times where I can disable the internet on certain devices using a schedule. The “devices” section of the app does not show device names, rather device(followed by a set of numbers) and no option to rename a device. So I had to figure out which each device is based off its MAC address. Finally I was able to set up a schedule for disabling internet. Turns out, the schedule does not work properly and the device remains connected, even during the disabled times. So I had to manually disable device each time and manually re-enable device each time.
Could be a great app, if it was actually given some effort.
Could be a great app, if it was actually given some effort.
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Needs a LOT of work
1.Placement tool doesn’t provide any representation of signal strength, so it’s useless trying to figure out whether one location is better than another. Seems to defeat the purpose of having the tool at all.
2.Doesn’t provide true status of gateway (whether operating normally or not) nor any logs that indicate what type of issues have occurred and when.
3.Connection status is useless. When working it says connected, but app will also report connected when gateway isn’t passing data to connected clients. Needs a third status indicator to reflect whether the gateway is actually ready AND passing traffic.
4.Doesn’t provide any in-app or on-device speed test to be able to test speed independently of any connected devices.
5.Gateway doesn’t support bridge mode; if gateway isn’t working, entire local network is disrupted while gateway is rebooted.
6.Can’t edit names of connected devices.
7.When restarting gateway, app prompts to join local wifi network; sometimes it joins, sometimes it fails. When it joins, the gateway immediately drops the client, forcing the app to prompt to rejoin. After 3x, it gives up. But if I then go into Settings, the phone joins on its own - and stays connected.
8.Phone connected to wifi, gateway connected to Internet; traffic being passed, but app can’t see gateway? It worked before the last update.
FIX. THIS. NOW.
2.Doesn’t provide true status of gateway (whether operating normally or not) nor any logs that indicate what type of issues have occurred and when.
3.Connection status is useless. When working it says connected, but app will also report connected when gateway isn’t passing data to connected clients. Needs a third status indicator to reflect whether the gateway is actually ready AND passing traffic.
4.Doesn’t provide any in-app or on-device speed test to be able to test speed independently of any connected devices.
5.Gateway doesn’t support bridge mode; if gateway isn’t working, entire local network is disrupted while gateway is rebooted.
6.Can’t edit names of connected devices.
7.When restarting gateway, app prompts to join local wifi network; sometimes it joins, sometimes it fails. When it joins, the gateway immediately drops the client, forcing the app to prompt to rejoin. After 3x, it gives up. But if I then go into Settings, the phone joins on its own - and stays connected.
8.Phone connected to wifi, gateway connected to Internet; traffic being passed, but app can’t see gateway? It worked before the last update.
FIX. THIS. NOW.
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If this service is available to you, JUMP ON IT NOW!!!
I was a T-Mobile subscriber years ago, like when the Google G1 was out. They were ridiculously expensive and coverage sucked.
That has all changed. After almost 15 years with AT&T, T-Mobile has won me over, especially with their Home / Business Internet. The service even beats Spectrum Business Internet.
The T-Mobile Internet app is just the icing on the cake. Easy to navigate and change settings. I just changed the router SSID and password to my old spectrum login setting and everything fired right up. While setup took less than 10 minutes.
That has all changed. After almost 15 years with AT&T, T-Mobile has won me over, especially with their Home / Business Internet. The service even beats Spectrum Business Internet.
The T-Mobile Internet app is just the icing on the cake. Easy to navigate and change settings. I just changed the router SSID and password to my old spectrum login setting and everything fired right up. While setup took less than 10 minutes.
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fine, until…
I just got my modem and app today and it was fine until I moved it while the app was up on my phone and it broke the app on my phone I see the screen for a flash of a second but after, it’s gone forever stuck on loading. Wifi still works just can’t configure the vpn I was about to install with it. Edit- I guess I just needed to find a work around by : Disconnecting from wifi Turning t mobile app on Waiting for the screen to show “default “ information “Select log out/connect to existing” Found my way back to where you have the administrator password( on back of modem) and punched that in Reconnected to wifi Working fine and as intended. Pretty simple yet, I have the mind for trouble shooting, anyone else may find themselves just thinking they have to “deal with it” until they give t mobile a phone call.
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