Error
Errors all the time. Nevertheless you take my money each time.
So amazing!!!
Truly grateful for this app; It took me around 5 minutes to get my number after years of not having one! ๐ฅน โ If only I knew then
The worst company I have ever seen
Worst customer service ever nothing ever gets fixed tickets never get answered no correspondence locking of numbers that you port in on your own device they stop your cellular services their device they burn your cellular services. You have to purchase more. They get upset if you email the investigation that the representatives never answered back somebody always wants to get in your accountant. Some of the worst customer service I have ever seen
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Error encountered
Too much error and bug
Garbage webview app
Every time I change focus to a different app and come back, the app starts over from the beginning. Itโs maddening. Trying to use 1Password to manage my login information and every time I switch to 1Password and back, it starts over completely fresh like Iโve never opened before. It has all of the downsides of a website and all the downside of using an app.
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Extremely slow
Iโm using the newest iPhone and it takes 5 min to even open this app. What are you guys doing??
Zero supporing in the chat
1+ hour spent time in the chat - they did nothing, always disconected and representative changes
Doesnโt work anymore
I lost my number and I am out here trying to get a new one but I canโt .. keep saying contact support
The worst
Worst customer service ever nothing ever gets fixed tickets never get answered no correspondence locking of numbers that you port in on your own device
T-Ghetto. New CEO is Ghetto and ABSOLUTE TRASH. Shockingly Horrendous CustomerService Since She Came
In many, many years with the company this is my very first review ever!
The new CEO is ghetto, cheap and absolute trash. Ever since she has come on customer service has had a disrespectful sharp decline into the depths of hell. You will not be on hold for less than AN HOUR anytime you call. Morning, noon, night, you are on never ending holds.
Then you finally get someone and they are SO DISGUSTINGLY RUDE. NASTY DESPICABLE ATTITUDES like theyโre doing you a favor for paying them and choosing to be a customer with them. They are soooo condescending and nasty and rude and actually start arguments with you and cut you off! I have never! They are soooooo unprofessional!!!
Itโs absolutely disgusting. I donโt say this lightly. In fact this might be my first time ever saying this about anyone but PLEASE FIRE HER. She is ghetto, cheap and trying to make this the Spirit Airlines of phone services.
Not gonna work.
T-Ghetto will be the new name courtesy of the recent changes. T-Ghetto.
The new CEO is ghetto, cheap and absolute trash. Ever since she has come on customer service has had a disrespectful sharp decline into the depths of hell. You will not be on hold for less than AN HOUR anytime you call. Morning, noon, night, you are on never ending holds.
Then you finally get someone and they are SO DISGUSTINGLY RUDE. NASTY DESPICABLE ATTITUDES like theyโre doing you a favor for paying them and choosing to be a customer with them. They are soooo condescending and nasty and rude and actually start arguments with you and cut you off! I have never! They are soooooo unprofessional!!!
Itโs absolutely disgusting. I donโt say this lightly. In fact this might be my first time ever saying this about anyone but PLEASE FIRE HER. She is ghetto, cheap and trying to make this the Spirit Airlines of phone services.
Not gonna work.
T-Ghetto will be the new name courtesy of the recent changes. T-Ghetto.
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Payment taken-service not provided
I completed all the required information, but at the final step, right after the payment was taken, the connection was lost.
Afterwards, I spent approximately 1.5 hours communicating via live chat. I was transferred to three different departments and had to explain the same issue three times.
I also visited a T-Mobile store in Savannah. They told me we are not familiar with this application and no solution was provided.
At this point, I have paid $50 and still have no result or service.
Afterwards, I spent approximately 1.5 hours communicating via live chat. I was transferred to three different departments and had to explain the same issue three times.
I also visited a T-Mobile store in Savannah. They told me we are not familiar with this application and no solution was provided.
At this point, I have paid $50 and still have no result or service.
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totally awesome
Wow, it only took a few minutes to get everything ready, and I went through it all on the first try! ๐ฒ
Useless app
The are a lot of ads but nothing to understand how to control my account or how to manage roaming. It redirects me to their website. Big company, zero modern technology
So quick and painless!
Setting my new eSIM on the new iPhone I bought took minutes. Easy and I didnโt have to speak to someone!
Awesome
Needed a phone quick for daughter had it ip and running on 10 minutes! Thank you
Best option
Easiest set up. Best app. Thanks T-Mobile
Ripoff
Charging $55 for activating the eSIM strikes me as unethical. I have bought 8-9 new iPhones and never had to do this before. There are MANY hidden fees in setting up my iPhone 17 pro max. This feels under-handed and unethical!
Spare phone number
Good
extremely slow app
this app takes FOREVER to load on every step. can the devs do something please. actually awful user experience
Amazing
Swift process
