Very well thought out app and integration to locations
I usually use this app when I am in a hurry and need to place a to go order so that food is ready for quick pick up when I arrive. I just used it this morning and delighted. This app is easy to login, easy to find product and pay.
Response from developer
Thank you for sharing your experience, and enjoy every bite.
Good Food
Good food and always open, that’s great
I love tacos
Mmmm super delicious. Always on point! Thank you!!!
Great service
I have been going to Taco Palenque for over two years and their service is great. Their food is fresh and I love the App because it gives you discounts points and every bit at the taco.
Response from developer
Hello! It's wonderful to hear how much you enjoy our service and fresh food! Thank you for being a valued customer!
Local Favorite
The service is always friendly and the food delicious. I love this location.
Fantastic feast
Great place to get a fajita dinner
Friendly Staff
Love this Taco Palenque location, staff is always friendly and polite and food is always fresh. Restaurant is clean.
App issues
The app tends to freeze, lose my order and very often thinks I am in New York.
Scan Receipt
App never works for scanning a receipt or entering information manually.
Love this place !
The best tacos in Austin !
Buena tienda
Devany muy amable me ayudo a registrarme. Excelente servicio!
Always Hot
Food is always hot. Love this place. Staff if always very eager to please and polite
Excelente
Siempre e tenido muy buena atención en del mar sigan así
Frequent customer
Always get my order right, along with delicious food
Best Mexican food
I get taco palenque all day every day
No refunds or credits for failure.
The restaurant’s mobile application functions at a basic level, but it has several major issues that make ordering inconvenient and confusing for both customers and staff.
One of the biggest problems is that the app does not include all of the menu items actually available at the restaurant. This limits ordering options and creates inconsistency between the in-store menu and the app experience.
The order management system also appears poorly designed. When placing an order, there is no reliable way for restaurant staff to estimate or communicate when the order will be completed. Employees can only see the time the order was submitted through the app, but there is no preparation tracking, completion estimate, or status update system available.
Another major issue occurs when customers arrive to pick up their food. The app does not provide a proper identification system for pickup orders. There are no assigned order numbers, customer names, or other identifying details that allow staff to determine who is picking up which order. As a result, employees cannot easily distinguish between app orders, online orders, or regular in-person orders, which creates confusion and delays during busy periods.
Overall, while the app technically works, it lacks several essential features expected from a modern restaurant ordering system. Improvements to menu accuracy, order tracking, estimated completion times, and customer identification for pickups would significantly improve the experience for both customers and restaurant staff. Great food, excellent service from restaurant staff and management but the app developers clearly didn’t comprehend the process of retrieving said orders when customers pay.
One of the biggest problems is that the app does not include all of the menu items actually available at the restaurant. This limits ordering options and creates inconsistency between the in-store menu and the app experience.
The order management system also appears poorly designed. When placing an order, there is no reliable way for restaurant staff to estimate or communicate when the order will be completed. Employees can only see the time the order was submitted through the app, but there is no preparation tracking, completion estimate, or status update system available.
Another major issue occurs when customers arrive to pick up their food. The app does not provide a proper identification system for pickup orders. There are no assigned order numbers, customer names, or other identifying details that allow staff to determine who is picking up which order. As a result, employees cannot easily distinguish between app orders, online orders, or regular in-person orders, which creates confusion and delays during busy periods.
Overall, while the app technically works, it lacks several essential features expected from a modern restaurant ordering system. Improvements to menu accuracy, order tracking, estimated completion times, and customer identification for pickups would significantly improve the experience for both customers and restaurant staff. Great food, excellent service from restaurant staff and management but the app developers clearly didn’t comprehend the process of retrieving said orders when customers pay.
Show more
Response from developer
Hello, We appreciate you taking the time to share your detailed feedback regarding your experience with the app. Your suggestions for improvement are noted and will be escalated internally for consideration. We would love to hear more about your experience, so please feel free to reach out to our support team at tacopfeedback@palenquegroup.com. Thank you for sharing your thoughts with us; they are incredibly helpful in our ongoing efforts to enhance the app experience for everyone.
first impression
First impression not a good one ordered @ 1:29 pm went and asked about order at 1:54 pm still not served . I will not be returning. Bad CS no stars given. Had to give a star in order to proceed.
False advertisement
You promote big tacos on your signs that’s the reason people decide to stop but it seems every time you add less food to the tacos, this is false advertisement how sad.
Review
NEW TO THE APP. HOPEFULLY ALL GOES WELL VERY EXCITING FOR WHAT IT HAS TO OFFER!❤️🔥
Bean and Cheese
Awesome
Thanks again
Taco Palenque
Thanks again
Taco Palenque
