£2k and I can’t login to the app
New iPhone and the app crashes every time I try to log in. Wife had same issue on iPhone 17 pro and pro max.
Few glitches but overall ok
The system generally works, we see occasional glitches but generally works ok.
Great product
I have been using Tado for years and it’s excellent. You can set your heating up to do whatever you want it to and never touch it again as it turns off when you leave and back on when you’re on your way home. I can’t recommend this highly enough.
Crashes and can’t sign in
App crashes and force closes at the Sign In screen on iPhone 11 Pro with iOS 26.5
Accessibility
I am blind and had my TADO for getting on for 10 years. The unit still works well but the app lacks full accessibility with Talkback on Android and Voiceover on Apple devices. I can only alter the manual temperature by repeated flicks en the control. Also my unit now fails to be recognised by the Alexa app. This used to work extremely well but now I can't tell the TADO to change temperature by voice. It used to be great and I contacted TADO about issues in the past and these were fixed. Over time accessibility has got worse. This is a shame as blind people talk quite a bit on forums and on podcasts about the accessibility of smart thermostats and TADO may be losing sales on this basis. A great product but lacking important finishing touches.
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Poor service
App has worked fine for 12 months, suddenly won’t heat radiators. Hot water is fine.
Contacted support by email (phone not possible without paying), showed no interest in assisting outside essentially saying ‘call an electrician’.
If you judge companies based on how they react when things go wrong, Tado’s pretty poor.
Contacted support by email (phone not possible without paying), showed no interest in assisting outside essentially saying ‘call an electrician’.
If you judge companies based on how they react when things go wrong, Tado’s pretty poor.
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Bait and switch - avoid
Was a good app and ecosystem now number of basic features are behind a subscription paywall
Latest update of the app is not working
Cannot get app to open after recent update. Requires sign in but cannot get to sign in page - screen goes blank and app shuts down. Have rebooted phone. App will not start. iOS 18.7.8
App crashes on HomeKit
Uhhhh…
Stability
The app frequently loss connection to the thermostat, requiring a factory rest and reinstall
Good but…
I’ve had tado for a few years now, they are slowly moving to lock features behind paywalls. They keep trying to introduce a mandatory subscription and then cancel because of the backlash. I’d be wary about buying into tado
Over complicating a good system
Changed admin - removing admin user from the app - why ?
Emailed me about changes and quoted wrong Admin name and email address for my system.
Why over complicate a great app - I bet no user asked for these changes - techies always think they know better than their customers / users
I hope my heating still works after the 7th April when a huge charge is levied for proper support that should be free - Tado have messed up the system so Tado should pay the users for the inconvenience !!
Emailed me about changes and quoted wrong Admin name and email address for my system.
Why over complicate a great app - I bet no user asked for these changes - techies always think they know better than their customers / users
I hope my heating still works after the 7th April when a huge charge is levied for proper support that should be free - Tado have messed up the system so Tado should pay the users for the inconvenience !!
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Illogical features and impossible troubleshooting
I really don't understand the strategy behind Tado X. Many people can't even use it because OpenTherm support is actually quite rare. That would be fine—I'd just stick to Tado V3—but making 'AI Assist' exclusive to Tado X while V3 is stuck with the old 'Auto Assist' is a completely illogical move. Do you not want my money?
Furthermore, while I get that the app is designed to be user-friendly and simple for the average user, why is it so hard to add an advanced diagnostic section in the settings? We need to see exactly what data Tado is reading from the boiler and what commands it is sending to it. Right now, troubleshooting issues is nearly impossible, which ultimately just pushes people to leave Tado for good
Furthermore, while I get that the app is designed to be user-friendly and simple for the average user, why is it so hard to add an advanced diagnostic section in the settings? We need to see exactly what data Tado is reading from the boiler and what commands it is sending to it. Right now, troubleshooting issues is nearly impossible, which ultimately just pushes people to leave Tado for good
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Tado
Everyone needs this App it’s the way forward ❤️
Ha dejado de funcionar
Hola, con vuestra ultima actualizacion ( Febrero o principio de Marzo 26) ha dejado de funcionar con un iPad pro 2 gen. No puedes iniciar sesion porque aparece un campo de “requerido” pero no deja escribir tus datos para iniciarla. Podeis arreglarlo ?. Es el medio de control de toda la casa. Gracias
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Unable to connect thermostats
I have a wired and wireless thermostat X professionally installed but they will not connect to the app. I even went to the extent of spending another £50 on the bridge x which makes no difference. No support
Bloqué si pas d accès a internet même si wifi fonctionne
Bloqué si pas d accès a internet même si wifi fonctionne
abuses notifications
for marketing spam
Ok
The Tao app devices et cetera is very good product very well designed packaged, curated and executed. My one and only complaint is the app doesn’t allow switching homes if you are fortunate enough to have more than one home it would be nice to switch homes like most other automation apps unfortunately it forces you to set up two different account accounts and sign out and signing which is a whole big palaver.
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So many things behind a paywall
My trial just ended and I can’t even access the consumption readings I manually entered for months. Locking user-provided data behind a paywall is not acceptable.
