TAG Heuer Connected Reviews: Is It Legit?

TAG Heuer Connected

TAG Heuer Professional Timing

Customer Experience

Positive experience31.7% of reviews

Neutral25.6% of reviews

Negative experience42.7% of reviews

~ Based on 82 written reviews from the US App Store.

What users say about TAG Heuer Connected

Reviews of TAG Heuer Connected are mostly negative: the Lifestyle app is rated 4.5/5 from 413 App Store ratings. What users like most: pretty good overall, device is a thing of beauty. Top complaints: bluetooth connection issues, app is slow and buggy. Summarized from real user reviews.

Positive things

🚀Pretty good overall
👍Device is a thing of beauty

Negative things

🐛Bluetooth connection issues
🐛App is slow and buggy
🐛Weather complication issues
🐛Live Activity notifications don't work
🐛Can't configure complications in the app

Is TAG Heuer Connected Safe?

TAG Heuer Connected appears safe based on user ratings. AppsHunter Safety Score for TAG Heuer Connected is 90/100.

This assessment is based on 413 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.4% of ratings point to a safe experience

2.0% of ratings suggest some concerns

9.6% of ratings point to a risky experience

~ Based on 406 App Store ratings for TAG Heuer Connected.

Is TAG Heuer Connected Legit?

TAG Heuer Connected appears to be a legitimate app. AppsHunter Legitimacy Score for TAG Heuer Connected is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Watch faces

App has now crashed for past 4 weeks , all the choices of watch faces has disappeared so limited a availability to choose a watch face, this needs fixing otherwise makes you want to return the watch

SShagmiister

a month ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards,Tom

Watchface images not working with -IOS 27.2 Beta

Seems that the 27.2 Beta release has broken the Connected App which removes the Tag Heuer watch face image. The watch still works and can change the faces. Seems that everyone on the latest IOS beta release is experiencing the same issue.

NNCAopleUser

a month ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards,Tom

Love the watch

Love the watch and the app but you really need to add a setting that lets you lock your selected face dial in. I’m forever looking at me watch and it’s changes to another design. Don’t know how it’s happening but it’s becoming frustrating. Other than that, love it.

BBrownall

2 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards,Tom

iOS27アップデート

アップデートしたらペアリングが消えた。

ふふぃおん

2 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards,Tom

Phone call error

Watch continues to show a call even though it ended hours ago. Won’t allow my watch to charge unless I completely shut down the watch. Happens every day!!!

Your link to connect to customer service DOES NOT WORK! It takes me to a page where nothing can be input or clicked to submit a problem. So that needs to be fixed as well.

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VVoviva99

2 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards,Tom

No multiple watch option

I want to connect one watch for dress (40mm) & one for golf (45mm) but seems impossible

AArnie1962

2 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards, Arthur

Ziffernblatt Display fällt aus

Bei der Tag Heuer connected e5 bleibt das Display nach dem Laden dunkel. Wenn ich eine Funktionstaste drücke, geht das Display an und zeigt das Menü. Nur das Ziffernblatt wird nicht angezeigt. Nur ein Neustart behebt bei mir das Problem. Es kommt häufig nach dem Ladevorgang vor. FirmwareUpdate?

Z4Zimmi 44

3 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards, Tom.

Awful

The connection is bad, the updates work only mysteriously and “help” is slow and mostly useless! Don’t waste your money on this!

PPoorWord

4 months ago

Response from developer

Thank you for your feedback. For further assistance and to discuss the situation, please reach out to us through the TAG Heuer app by navigating to Settings > Contact Customer Care. Best regards, Tom.

Easy to use

App is very easy to use and updated regularly. Hopefully more options will be added as watch os is improved.

M1Master Gee 123456

4 months ago

Response from developer

Hello! Thank you for your feedback. We appreciate you taking the time to share your experience, and we'll make sure your comments are passed along to our team for future improvements. Tom

Часы супер, нужно чтобы приложение было таким-же!

Хорошо: Оболочки для часов и настройки, но вот в приложении нет возможности настраивать и включать функции, обновления приходят на телефон, при этом в приложении этого нет и понять актуальность сложно. С учетом того, что батарея на часах на 2 дня максимум, тратить ее на настройку-это сократить время! Поэтому было бы здорово, управлять часами (версии и тд) в приложении.

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GGlebus_70

4 months ago

Response from developer

Thank you for your feedback! We are glad you like the watch. We appreciate your comments regarding the app's features and settings management; your experience is important to us. Arthur

Not great

I bought this watch in Oct 2025, and it’s been one issue after another. Nothing major, but too many little issues to keep wearing it. So after 6 months of filing many dozens of bug reports, and emails and sw updates, it’s been relegated to my sock drawer. $2k paperweight. TAG is severely over their head going with their own OS

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Ggamer1408

4 months ago

Response from developer

Hello, thank you for sharing your feedback. We are sorry to hear that your experience with the TAG Heuer Connected has not met your expectations. Our teams are continuously working on improving the software experience through updates, and your comments have been shared with the relevant team. If you would like us to review the issues you have experienced in more detail, please contact us through the TAG Heuer Connected app by going to Settings > Contact Customer Care. Best regards, Tom

JD

Love the watch but it keeps loosing connection to the iPhone. Fed up of resetting the thing!

RRip-roaringgame

4 months ago

Response from developer

Thank you for your feedback. We're sorry to hear you're experiencing connection issues. Please reach out through the TAG Heuer app by navigating to Settings > Contact Customer Care so we can help investigate and resolve the problem. Tom

Communication avec SANTÉ et SUNNTO

Bonjour, si la montre est géniale, magnifique, aisée d’utilisation, il reste dommage que seulement 2 applications tierces échangent avec ma
Montre E5 connected. A quand un échange avec l’application SUUNTO pour les données de sommeil par exemple ???

CCédrick76

5 months ago

Response from developer

Bonjour, merci beaucoup pour votre retour et votre partage ! Nous sommes ravis d'apprendre que vous appréciez votre montre. Nous prenons en compte vos remarques et vous souhaitons une excellente journée. Tom

Feature Suggestions for TAG Heuer E5

I recently purchased the TAG Heuer E5 smartwatch, specifically the New Balance edition, and I really enjoy it! I just have a couple of suggestions: it would be great if you could add a water intake tracker to help me count daily water, and also a second country option in the weather section.

Also, it would be super helpful if you could streamline the app experience—when I purchased the watch, I had to download several different apps. It would be great if you could stick to just one official app for all of them.” Then you can keep the rest as is!

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FFennec_FoxX

5 months ago

Response from developer

Thank you for your wonderful feedback. Your suggestion has been shared with our team. For further assistance, please contact Customer Care through the app. Best regards, Tom

Question on why it does not save the face ?!?!?

The watch sucks - not sure why it keeps losing the face saved?! Such a headache to have to reset ever my couple days?! Sad - especially for the price and the quality Tag Heuer is suppose to and understood should be - sadly working with you austin team at the domain they are clueless as well :( - not a fan if you all at all :(

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Jjesesil

5 months ago

Amazing app

A fantastic step up from the old app. This is my third Tag Connected watch, love it and also love that all of my metrics are in my apple health app. It’s like having a posh Apple Watch will class. I hope that they make a few more tweeks to the software and also help improve the battery a little but very happy so fa

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PPhilisDillis

6 months ago

Response from developer

Hello! We're happy you enjoy the app and its Apple Health integration. We appreciate your feedback on the metrics and battery as we work to improve your experience. Thanks for sharing!

Great app

Very easy to use, love the app so helpful

IitsmeDia

6 months ago

Response from developer

Thank you for your thoughtful feedback and support! Warm regards, Tom

Hopefully more to come?

It would be great to see the inclusion of more watch faces comparable to the Tag Heuer E3/E4 app such as Monaco or Porsche dials.
Furthermore it would be great to personalise the notification sound. I love the F1 chirp on my F1 edition E5 but not for everything! It would be great to have this only for sports related notifications e.g BBC Sport, Sky Sports, F1 app.

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MMillhouse81

6 months ago

Connectivity issues

This watch is a complete piece of overpriced garbage. It constantly disconnects from my iPhone and forgets the connection. The only way to reconnect it is doing a full factory reset and reinstalling everything all over again. Extremely frustrating and disappointing experience. If someone is thinking in buy this peace of junk think it twice before.

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Kkhlat

6 months ago

Response from developer

We're aware that you're facing connectivity challenges. Please reach out to Customer Care directly via the TAG Heuer app so we can help you resolve this. Tom

Classy watch

This a stylish and good looking watch which looks and feels high quality. It doesn’t have the functionality of an Apple Watch but I don’t really need those extra functions.
I’m not sure that it always records my heart correctly🤷. I like it.

CCharliesprog66

6 months ago

Response from developer

Thank you for your thoughtful feedback. We're pleased to hear that you're enjoying the watch! Warm regards, Tom

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