Talkroute User Reviews
Customer Experience
~ Based on 71 written reviews from the US App Store.
What users say
Summarized from real user reviews of Talkroute. Based on 254 reviews and a 4.6/5 average, it highlights the 13 positives and 11 negatives reviewers mention most about this Business app.
Positive things
- 👍User-friendly interface and easy setup
- 💼Professional business phone solution
- 📱Separate business and personal numbers
- 💬Text messaging capability
- 💰Affordable pricing for small businesses
- 🌍Multi-country phone line support
- 📞Reliable call forwarding to mobile
- 🎯Custom greeting and menu system
- ⭐Excellent customer support team
- 🔄Unlimited minutes and usage
- 📊Call history and voicemail management
- 🚀Fast and smooth app performance
- 🔒Privacy protection for personal numbers
Negative things
- 🐛App crashes and freezes frequently
- ⚠️Misleading free app description
- 🐢Slow loading times for features
- 📵Unreliable service connectivity
- 🔧Requires frequent reinstallation
- 📱Compatibility issues with certain devices
- ⏱️Delayed text message delivery
- 🎯Premium features behind paywall
- 😞Poor customer service follow-up
- 🚫Account setup and login issues
- 📉App quality feels outdated
Is Talkroute Safe?
Talkroute appears safe based on user ratings. AppsHunter Safety Score for Talkroute is 90/100.
This assessment is based on 254 user ratings, with an App Store average of 4.6/5.
Safety Analysis
~ Based on 255 App Store ratings for Talkroute.
Is Talkroute Legit?
Talkroute appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Talkroute is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Excellent i personally love and like it since its a good thing
Would love a widget or quick reply option, but otherwise great.
I cannot say enough good things about talk route. I have used it for my RV Park for over a year now and it has been awesome. I am actually about to get my second subscription with them with a different business would recommend to anybody.
unreliable
The support team is incredible—super responsive and helpful! The app itself runs smoothly
Works perfect for staying connected with clients, I seriously don’t know how I managed without it.
I love that I can keep work calls separate now, way less confusing than before.
"I have been using Talkroute for my small business, Victory Driving Academy in Daytona, Florida, and I am beyond impressed with their services. From day one, Talkroute has provided me with a reliable business phone number at a very reasonable price. The app is user-friendly and has all the features I need to effectively manage my business calls. I highly recommend Talkroute to any small business owner looking for a professional phone solution. Thank you, Talkroute, for helping me grow my business!"
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I can not set up my account. It’s says sign in and then says password is incorrect. When I select forgot password it never sends over email to reset.
This app seems sketchy but for whatever reason you need a virtual number this works!
Service is great, but latest update crashes on 12.5.7 and is unusable on my office phone.
Apparently, this app is not free, as it would have you believe from the appstore pages. I just downloaded what appeared to be a truly free app that was going to respect my privacy too! I knew it was too good to be true. Sure enough… I wouldn’t trust the “data not collected” privacy statement, now, either. False advertising all around.
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I frequently needed to handle a customer while I was out of the office, so I required a specific direct line number for my hospitality firm that would forward to my mobile phone. It works perfectly, and thus far I haven't had any issues.
I like that we can use the app and have a different number for our business forwarded to our personal phones but the app is slow and flaky and doesn’t work all the time. The business model is fine and the service is fine but the app needs more work.
The app works well with numerous countries phone lines. This tool allows my business to run smoothly and without incident.
Let me tell you the story of a “prepaid” service that will take your money and not give back after confirming there was “duplicate” account ,and having worked as a help desk I know there is always somebody above tier 1. I have canceled the service because the company we owned was purchased by a new entity so we “canceled” this service, however we never knew there was a duplicate account so our credit card kept getting charged naturally we called and indeed there was a duplicate so a ticket was created to request a full refund to us for that one unused account, but not even a follow up call to give us the news that we have lost our money , no email, nothing at all , so 2 weeks later we call back and the tier 1 agent indicated the refund was declined and he went to tell us there’s no way to see if the unused account was ever utilize for anything (big eyebrows). I guess what really got us was the lack of customer service by not letting us know or a follow up, the tier 1 agent also indicated there is nobody else above him to talk…. So we just hung up the phone and spoke with another person, so she went ahead and escalated the ticket. With technology nowadays, how is it possible to not able to see your OWN products from the back end to verify usage? SO it seems this company is the type, whenever there’s a problem they simply ignore any attempt to correct issues, as of today my ticket is escalated and hoping to get it resolved. As a business , from a business perspective, customer service just isn’t there. If you want a “prepaid” phone service with NO support when issues occur, try this company. Or you can save yourself a headache and choose another company. ZERO stars.
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I needed an AZ number for my travel agency that would forward to my cell phone. Worked flawlessly. Five stars for me.
This app is extremely useful for my company as a designer ...it has helped me in connecting with my clients ...am extremely happy!
It is a fantastic platform for texting with our customers.
I really love this service… our business would be lost without it.
