Difficult. No support
There is minimal support or ease on the app. You can’t message anyone from the app you need to go online. You can’t delete an upload on the app once you’re done and reload. You have to wait for them to decline. You can’t zoom in and see what you uploaded to verify anything. Just don’t like this app at all.
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Won’t log me in
I wonder if it’s just me due to all of the positive reviews. Whenever I open the app, it has a spinning circle that just goes round and round… it never goes any further. I also cannot manually enter my info, as the screen acts frozen, even though the animation is still going.
Clunky
Hard to navigate and clunky
Improved app
Last year 2025 it was such a headache to process the reimbursements or receipts. I was traumatized. I haven’t opened the app too much until now, the end of Oct 2026 but I noticed they made some changes. I entered my receipt and it extracted the data and filled out the rest of the form for me to submit for reimbursement. Also, when I used it at my doctor’s office I didn’t have to provide so many receipts! Thank you for these improvements.
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App Update Problems
Since the latest app update I can no longer transfer funds from my cash to bank account. 5 days now and still no fix.
Riddled with bugs
When attempting to transfer my balance it throws and error and says “please try again later” for 2 days straight
Insufficient Support options and a hotline that is never "open"
Tasc claims to have a customer care line that is open 8-5 "all time zones" (which is kind of a wild thing to say) and it's definitely in that window and yet... "they're closed." Also the support options need to allow for reimbursement Q's if the hotline is going to be perpetually "closed." Joke of a corporation
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Works pretty well.
Generally pretty happy with this. I don't know that it really matters what kind of review I leave, because whether or not you're using the app is probably a function of whether or not your employer pays for this VEBA. You don't really have any choice which VEBA you're using, or, in that way, what app you're using. It said this app works pretty well.
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Technology
Easy app to use to check balance and upload receipts!
WORST COMPANY EVER
Zero stars! Wish I had a choice through my employer, but I don’t. Cannot wait until TASC is outbid- hopefully upcoming benefit year. They deny every HSA approved transaction on my card… every blinking one! 🤬😖‼️
Hides info to wastes your time
You're gonna waste hours on the phone with staff with bad attitudes because - you ask why there is money taken out of you account and their app has no details on deductions and they try to get out of answering and doing work, and can't find info on your prior call until you said you recorded it.
I had $500 restored last year from these scammers.
I had $500 restored last year from these scammers.
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Would give a 0
Horrible interface, process, delays, rejecting of compliant point of sale and reimbursements. Horrible!!!!!
Not very user friendly
I previously used the Optum app for my HSA account and it was so easy to use. This app is not. First off, my first prescription was declined after never having to deal with a decline in the Optum app. Second, it was difficult to ingest out even to see where my investments would be made. Third, I finally have investments but now I can’t find that account easily and have never found an investment statement page. Horrible app.
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Terrible
They constantly deny legitimate claims
Horrible
Example: Take a look through the customer support options. It’s obvious TASC does not even want to know what problems this app has.
WORST COMPANY EVER
Zero stars! Wish I had a choice through my employer, but I don’t. Cannot wait until TASC is outbid- hopefully upcoming benefit year. 🤬😖‼️
Not user friendly
Horrible can’t even submit a ticket to customer service. Says Error every time
The site is glitchy every time I use it
Customer service reps will suggest that you use the website instead of the app. Why do you have an app if it doesn’t work when it’s supposed to?
Cannot submit support requests
Terrible app. Shows info but when you need to actually do business, you cannot send them a message for help. And you cannot use a question mark. Really?
Terrible company
Worst HSA company I’ve ever dealt with! Takes them forever to get money put on account etc.
