Not user friendly
Horrible can’t even submit a ticket to customer service. Says Error every time
The site is glitchy every time I use it
Customer service reps will suggest that you use the website instead of the app. Why do you have an app if it doesn’t work when it’s supposed to?
Cannot submit support requests
Terrible app. Shows info but when you need to actually do business, you cannot send them a message for help. And you cannot use a question mark. Really?
Terrible company
Worst HSA company I’ve ever dealt with! Takes them forever to get money put on account etc.
So Many Glitches
Every time I go to submit a question or contact customer support it gives me an error message.
It is horrible
Endless maze of dead ends. Smh
App functionality
When the app opens and logged in, it just goes to a black screen and there’s no way to do anything. You Just have to close it out.
Something needs fixed…
Something needs fixed…
Constant Crashes
App tends to glitch out to the point where it’s frustrating to put in a reimbursement request.
This app is horrible
Advance too many problems using this card now they’re gonna stay with my money because I haven’t been able to use my card to do my stuff pay for my doctors bills prescription prescriptions or anything like that. It’s been giving me a hard time now I’m gonna lose $1300. Not good at all. I work hard for my money.
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So Many Glitches
Every time I go to submit a question or contact customer support it gives me an error message.
Errors galore
And declined reimbursements with explanation not always provided .
It is horrible
Endless maze of dead ends. Smh
Used to be good
Newest app update now requires manual input for everything- same exact stuff i got covered in past is now denied. I dont like AI, but really? Make it make sense
Problematic
Even submitting a review has problems. The app has you going in circles, sometimes no submit or next button. There is more but I’ve devoted enough time trying to submit my own request. Good luck.
Not good
I was sent an attachment but apparently need to get on my computer to see it. Either that, or it wasn’t attached. I also had to long in twice to get to the customer support section.
TASC now adopts AI that denies everything
TASC used to work well for reimbursements. But their leadership has cleared a AI or LLM that auto denies almost every claim that you send even though the documentation is clear and has the date and description. Another example of a company dropping AI slop into an application without proper vetting.
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Not very user friendly
I previously used the Optum app for my HSA account and it was so easy to use. This app is not. First off, my first prescription was declined after never having to deal with a decline in the Optum app. Second, I have yet to figure out how I’m supposed to invest, let alone figure out how to monitor my investments. It’s just not a user friendly app.
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No title
Terrible customer service. Nothing ever gets resolved with this company. But they do a great job of “sending a form” to fill out or transferring you to their service department that also isn’t actually capable of helping the customer.
App
The app has glitches and randomly will not save my reimbursement requests.
Can’t pay a provider from app
You can no longer pay a provider from the app. I had done it in the past, then you could only do it by taking a photo, now there is no method at all. I got on my laptop and breezed through the process.
