Fantastic service
The entire experience with this company was excellent. Booking and communications were easy and we were kept in the loop of everything. The driver was friendly and very helpful. The vehicle was immaculate and even kept at the perfect temperature for us all. Definitely recommend 100%
Awful
Awful app and company. They changed the vehicle to a lower class than booked without asking. Refused to keep my original booking (but kept the payment). Only when complaining did they offer a discount. I then cancelled, to which they magically offered to keep my original booking and vehicle class. Definitely don’t bother - zero confidence in this scam business. Reading other reviews suggest they might not even turn up.
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Terrible
No answer from the phone service after numerous attempts. They also deducted the entire fare after cancelling because I couldn’t get through to them. They are an aggregator with extremely poor customer service and a scam. DO NOT USE THIS COMPANY.
New User, Amazing 1st Experience
Booking was so easy that I couldn’t mess it up. I got an instant confirmation and an additional one when my driver was assigned. Driver was not just on time but earlier, which was great!!! He was very focused on getting us to the train on time but safely, I didn’t feel endangered or that we were going too fast at any time. On top of that he was very personable and friendly. He helped me with my bags on and off and also made sure we knew where to go when he dropped us off so we could get to the station on time (which we got there early, thanks to our driver). Catching the train was vital for me getting to Heathrow on time and he made it possible when all other public transit wasn’t operating that early (5:30).
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Reliable service
Timely clean polite and reliable driver
