Fantastic service
The entire experience with this company was excellent. Booking and communications were easy and we were kept in the loop of everything. The driver was friendly and very helpful. The vehicle was immaculate and even kept at the perfect temperature for us all. Definitely recommend 100%
Awful
Awful app and company. They changed the vehicle to a lower class than booked without asking. Refused to keep my original booking (but kept the payment). Only when complaining did they offer a discount. I then cancelled, to which they magically offered to keep my original booking and vehicle class. Definitely don’t bother - zero confidence in this scam business. Reading other reviews suggest they might not even turn up.
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Terrible
No answer from the phone service after numerous attempts. They also deducted the entire fare after cancelling because I couldn’t get through to them. They are an aggregator with extremely poor customer service and a scam. DO NOT USE THIS COMPANY.
New User, Amazing 1st Experience
Booking was so easy that I couldn’t mess it up. I got an instant confirmation and an additional one when my driver was assigned. Driver was not just on time but earlier, which was great!!! He was very focused on getting us to the train on time but safely, I didn’t feel endangered or that we were going too fast at any time. On top of that he was very personable and friendly. He helped me with my bags on and off and also made sure we knew where to go when he dropped us off so we could get to the station on time (which we got there early, thanks to our driver). Catching the train was vital for me getting to Heathrow on time and he made it possible when all other public transit wasn’t operating that early (5:30).
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Reliable service
Timely clean polite and reliable driver
Useless
Tried booking twice, both bookings were cancelled at the last minute leaving us stranded. Total waste of time.
Get an error on registration
Impossible to register
Terrible experience
Awful service, their website completely messed up two reservations as their mapping program is awful. They made it effectively impossible to can cancel the reservation or change it, never pick up the phone, and I”m still trying to get my money back.
Scammers
Tried to demand an extra 30 quid in cash after I’d already paid. Avoid. Just a scam.
Journey to Oxford
Sharon was a great driver polite thoughtful and was on time and we arrived just 1 minute late on drive of 120 miles even though diverted around Bristol
Avoid
Confirmed our booking on the app and separately via email. Cancelled 2 days before the trip.
Got us out of a sticky situation
We needed a taxi back from a gig and things were not looking good availability wise.
I put my request into Taxicode and when I woke up in the morning there was a confirmation waiting for me which was a welcome surprise. Very handy app glad I used it
I put my request into Taxicode and when I woke up in the morning there was a confirmation waiting for me which was a welcome surprise. Very handy app glad I used it
Really bad experience
I called from the airport letting them know I landed early and asking if there was a chance I could get a taxi earlier, given that I would wait an hour for the booked ride. Bad connection on their side, but they say they will contact the driver and he will call me. After 40 minutes I call again to know what’s happening, even if they can’t get the ride earlier at least they were supposed to call. Same answer on their side other side. After 70 minutes, now we are 10 minutes late on the original booking, I call again and ask them to let me know what’s happening is going on: I still haven’t been called. At this point they say to wait in line, they are contacting the driver. They confirm I’ll get the call soon. I receive the call, it’s the driver asking me where I am because he’s waiting for me! It turns out the driver was never contacted, they just received a message saying the ride is at the original hour. They had been waiting around for the original booking time! And they are calling me spontaneously, not because he’s been prompted by Taxicode (or their subcontractor). Result: I get the ride 20 minutes late for the original booking, after waiting in the airport for 80 minutes. Checking with the driver and the info on the email: Taxicode sucontracted my ride to Miniride (the disastrous customer support), which subcontracted to another local company, which subcontracted to the driver’s company! 4 levels of subcontracting! I’ll never use this company again.
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Excellent service
Well managed service; Malik was well presented, polite and friendly and the car was spotlessly clean. Price was good!
Great service.
Great service, nice and polite driver. App very easy to navigate. I recommend it to my friends and family.
Friendly helpful drivers
I used this taxi company to take my mum back to London from Kent. It was reasonably priced, easy to deal with and reliable
Thank you very much
Would recommend
Thank you very much
Would recommend
Very friendly and helpful drivers
“The driver assigned to us (Mike) was the most caring, polite and helpful person I’ve ever had the pleasure to deal with and he was well on time and communicated very well with us before arriving. Overall experience very very pleasant indeed. Only downside to this company is their cancellation policy. Once booked, even if it’s 1 month in advance you can’t get a full refund if you change your mind!
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Customer Service
Customer service can only be judged when there is a problem and how the company deals with it. They dealt with the issue very well.
All on time, good service
The driver Meedan was excellent and had a very nice car, I was lucky enough to get him in both directions. Norfolk to LHR, all was great.
Convenient, reliable, and great driver
We booked a trip from Tower Bridge to Heathrow on Christmas Day when little else was available. The driver was on time and was available by phone to help us find him due to our confusion about the pick up spot. The ride was comfortable with a great view and great conversation. I will definitely use the app again when I travel.
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