What’s going on?
I used to love this app. Lately it won’t let me in and the website isn’t any better. If it isn’t fixed, I am not going to be able to donate because I will have no way to keep track.
So secure I can’t log in
Just got the email encouraging use of the app but the two factor authentication doesn’t work on my iPhone and I either can’t request text authentication or there is no way to navigate and enter the code
Gift Store Not Working
I received my points but am unable to use them as nothing shows up within the gift store
Pretty Terrible App.
The App is trash, it’s terrible because it’s the only way to redeem your points but when you go to redeem them there’s always a problem! Literally everything else opens and works except the online store. It takes hours for it work, sometimes the points don’t even show up for days! I don’t know why they just don’t get ai to debug the coding.
Show more
Extremely frustrating rewards experience
The rewards experience has been incredibly frustrating. I have been trying to resolve a rewards issue since July and have been repeatedly redirected between The Blood Connection, Amazon, Tango gift cards, BlackhawkNetworks and MyPrePaidCenter - third-party companies responsible for processing the rewards.
Instead of TBC taking ownership of the problem, I have been told to contact another company or website, and then another. I've spent an unreasonable amount of time trying to get a simple issue resolved.
If TBC offers rewards as an incentive for donors, it should also stand behind that program and help donors when something goes wrong. After this experience, I am very disappointed with TBC's customer service and the way its rewards program is handled
Instead of TBC taking ownership of the problem, I have been told to contact another company or website, and then another. I've spent an unreasonable amount of time trying to get a simple issue resolved.
If TBC offers rewards as an incentive for donors, it should also stand behind that program and help donors when something goes wrong. After this experience, I am very disappointed with TBC's customer service and the way its rewards program is handled
Show more




