What’s going on?
I used to love this app. Lately it won’t let me in and the website isn’t any better. If it isn’t fixed, I am not going to be able to donate because I will have no way to keep track.
So secure I can’t log in
Just got the email encouraging use of the app but the two factor authentication doesn’t work on my iPhone and I either can’t request text authentication or there is no way to navigate and enter the code
Gift Store Not Working
I received my points but am unable to use them as nothing shows up within the gift store
Pretty Terrible App.
The App is trash, it’s terrible because it’s the only way to redeem your points but when you go to redeem them there’s always a problem! Literally everything else opens and works except the online store. It takes hours for it work, sometimes the points don’t even show up for days! I don’t know why they just don’t get ai to debug the coding.
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Extremely frustrating rewards experience
The rewards experience has been incredibly frustrating. I have been trying to resolve a rewards issue since July and have been repeatedly redirected between The Blood Connection, Amazon, Tango gift cards, BlackhawkNetworks and MyPrePaidCenter - third-party companies responsible for processing the rewards.
Instead of TBC taking ownership of the problem, I have been told to contact another company or website, and then another. I've spent an unreasonable amount of time trying to get a simple issue resolved.
If TBC offers rewards as an incentive for donors, it should also stand behind that program and help donors when something goes wrong. After this experience, I am very disappointed with TBC's customer service and the way its rewards program is handled
Instead of TBC taking ownership of the problem, I have been told to contact another company or website, and then another. I've spent an unreasonable amount of time trying to get a simple issue resolved.
If TBC offers rewards as an incentive for donors, it should also stand behind that program and help donors when something goes wrong. After this experience, I am very disappointed with TBC's customer service and the way its rewards program is handled
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Works great!!
Everything worked well for me. From signing in, to redeeming my points.
My points
For one they told me that they will pay $70 for blood O type and they only gave me 2400 point which is only $50 then i had to wait until i go to a place to use the point by the time the time came my points were already expired which i didn’t even know that your point will expire this doesn’t make any sense this was the biggest scam off all time how can you pay someone and then take the money back.
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App works great!
App works great! No issues
Never works
This app is the worst. Never works never send resent links it’s the most frustratingly obnoxious useless experience considering I’m donating blood. Been trying to donate since November, can never get logged in to donate, called and told they registered me but didn’t get an email and the password reset they just gave me doesn’t work…called and now no one is answering
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Push Notifications
It's weird to navigate and can't do much on it. I keep getting emails to get push notifications for points or rewards but the app doesn't keep you logged in and it doesn't have an app option to turn on notifications.
Cart doesn’t work
Click on cart and app closes. No way to use points…
Expiration
They fail to tell you that you lose your points after one month, if you don’t use them. Then, they won’t re-instate them after. I literally just gave you my blood and because I didn’t spend my points in one month, I lost my money. I won’t ever be back to donate. Ridiculous.
Cart
I'm trying to use my points and get a gift card but every single time I press the cart after adding a gift card to it, it glitches and closes the app…
Not great
When I saw the two rating on this app, I figured it had to be an exaggeration by disgruntled people with the operation of the app and getting your rewards points. But once I got into it, I saw exactly what the problems were. This app tends to not allow you to do some simple tasks. I can’t even change my address, which is almost 10 years old. it makes you think that it’s mailing out a gift card to your old address. When I saw that I called and got into an automated system that said they would call me back in 2 to 3 days. By that time my card would’ve been mailed out. I wasn’t even aware that you could electronically redeem the card until after I called and looked a little deeper and saw that the card wasn’t actually being mailed out to my old address like it appeared. there is also a little work of not being able to sign in when you’re auto filled by many of the password programs. You actually have to go onto the password field and type of space for the entry bar to be activated. Seems like somebody was asleep at the wheel when they created this app.
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Can’t connect to server
Can’t connect to server. What’s up with that. Can’t use the app!
Horrible
Sketchy trailer for donating blood that promises a $50 e-gift card to practically any business you’d like. I get nervous around needles and the nurse promised me it would be okay and then proceeded to puncture my vein and I got a blown vein from it. Never got the points, never got a donor ID email so I could never redeem the points or know what my blood type is. They don’t answer phones and their voicemail is full. Absolutely terrible experience.
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Doesn’t work
Unable to reach server
Guess they gave up on the app
Every time I try to log into the app there’s a message that pops up on the bottom saying unable to reach server. I’m seeing that the app has a low rating as is. Usually I’d see things like that before downloading I know now. The app would be a good way for users to interact with their account but like the title says, guess they gave up on the app.
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Can’t login
Can’t even log in
Good App Bad Program Points Policy
I was going to donate blood and found my points missing from a past donation. They told me it was because points expire after the beginning of the next year. I asked if my blood expired. They said no. I then inquired: “Then why do my points?” Asked to be taken off program. It’s not like they don’t receive funds for my blood. There is a lot of profit in non-profit.
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