Push Notifications
It's weird to navigate and can't do much on it. I keep getting emails to get push notifications for points or rewards but the app doesn't keep you logged in and it doesn't have an app option to turn on notifications.
Cart doesn’t work
Click on cart and app closes. No way to use points…
Expiration
They fail to tell you that you lose your points after one month, if you don’t use them. Then, they won’t re-instate them after. I literally just gave you my blood and because I didn’t spend my points in one month, I lost my money. I won’t ever be back to donate. Ridiculous.
Cart
I'm trying to use my points and get a gift card but every single time I press the cart after adding a gift card to it, it glitches and closes the app…
Not great
When I saw the two rating on this app, I figured it had to be an exaggeration by disgruntled people with the operation of the app and getting your rewards points. But once I got into it, I saw exactly what the problems were. This app tends to not allow you to do some simple tasks. I can’t even change my address, which is almost 10 years old. it makes you think that it’s mailing out a gift card to your old address. When I saw that I called and got into an automated system that said they would call me back in 2 to 3 days. By that time my card would’ve been mailed out. I wasn’t even aware that you could electronically redeem the card until after I called and looked a little deeper and saw that the card wasn’t actually being mailed out to my old address like it appeared. there is also a little work of not being able to sign in when you’re auto filled by many of the password programs. You actually have to go onto the password field and type of space for the entry bar to be activated. Seems like somebody was asleep at the wheel when they created this app.
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Can’t connect to server
Can’t connect to server. What’s up with that. Can’t use the app!
Horrible
Sketchy trailer for donating blood that promises a $50 e-gift card to practically any business you’d like. I get nervous around needles and the nurse promised me it would be okay and then proceeded to puncture my vein and I got a blown vein from it. Never got the points, never got a donor ID email so I could never redeem the points or know what my blood type is. They don’t answer phones and their voicemail is full. Absolutely terrible experience.
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Doesn’t work
Unable to reach server
Guess they gave up on the app
Every time I try to log into the app there’s a message that pops up on the bottom saying unable to reach server. I’m seeing that the app has a low rating as is. Usually I’d see things like that before downloading I know now. The app would be a good way for users to interact with their account but like the title says, guess they gave up on the app.
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Can’t login
Can’t even log in
Good App Bad Program Points Policy
I was going to donate blood and found my points missing from a past donation. They told me it was because points expire after the beginning of the next year. I asked if my blood expired. They said no. I then inquired: “Then why do my points?” Asked to be taken off program. It’s not like they don’t receive funds for my blood. There is a lot of profit in non-profit.
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App is terrible
I constantly get the message that it cannot connect to the server. The appointment scheduling is terrible. You click the location you want to donate and it just offers google maps no indication of the next time the mobile is there. Basic functionality is all I’m looking for, but it’s not there. Frustrating.
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Broken unable to reach server
How did this make it into the wild? This app doesn’t work. I cannot connect on any network. Please fix this.
Login using apple keychain
Finally able to use keychain with app to login. Have to assume an update with app addressed this issue. Only 4 stars now from 1, as haven’t tried out much else yet. But 5 stars alone for correcting an issue that needed to work proper from get go.
Constantly not working
This app regularly says “unable to connect to server “ . Reported it to TBC and they say they’re working on it. Yesterday I managed to login today it’s back to not connecting. As someone trying to access rewards, I can’t redeem promised rewards if the app isn’t working.
“Unable to reach server”
The app constantly gives the error “Unable to reach server”
HORRIBLE
This app is so stressful, you can’t do much in it. I tried to update the address and that’s not an option, I called the customer service number for TBC, and they’re just as incompetent as their app. If only they were as quick to update something so simple like they are to ask for blood donors maybe people would donate more often.
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Absolutely broken
I have nearly 10,000 points I can't use. I check back once per month. Nope. Still broken. Call the help line and get smart*** responses.
Doesn't even open
I just updated the app because the previous version was not working- kept lagging. New update opens to a white screen and you can't to anything.
Easy to use
I can use the app easily and redeem my points. The gift cards just go to your email all other info is irrelevant. I have redeem plenty of Amazon and target gift cards.
