TELUS Health CBT User Reviews

What users say

Top reviews

Excellent application

It’s a great app and has a ton of helpful tools. The new UI is great and easy to navigate

A Life-Changing Program That Goes Beyond Mental Health

I cannot recommend the CBT app highly enough. This program has been transformative for my anxiety. The therapist guidance is exceptional - approachable, respectful, professional, and genuinely available. It’s comforting to know I’m not alone in this struggle. What impressed me most is how comprehensive this goes. Beyond mental health content, I have learned invaluable life skills: breathing techniques, mindfulness, sleep optimization, exercise, PMR, gratitude journaling, and human connection. During times of confusion and uncertainty, this app provides exactly what I need. Highly recommended.
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Have to re-login everytime

The all itself is fine but I wish they save my login info so I don’t have to type it in everytime

Doesn’t work

The app doesn’t work. It just keeps telling me to try again later. The website works though.

App not worth it

I was disappointed with this app. When using their modules there are questions you have to answer in order to advance in the module. This app is broken and won’t let you type in the answers. I contacted support and their solution was to use Chrome. Why have an app if you’re just telling people to use chrome??
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Videos do not play

What good is an app that’s broken, where the content doesn’t load?

Cannot sign in

Like others have said, the app keeps giving “service unavailable.” Instead, I have been logging in via mobile browser.

Very Disapointing

2 weeks waiting for initial therpaist call. After initially singing up, I booked my first appointment and they didn't have anything for a week. They mixed up the timezones when I first booked, I booked thinking it was EST, then they emailed saying it was MST. Hours before first appointment they emailed saying they had to reschedule. I rescheduled ANOTHER week later only to sit waiting for the call for 30 minutes and nobody called. You can move forward from the first module on your own without the initial therapist appointment. Been stuck waiting 2 weeks and now will either need to wait more until they fix this mess or just give up on this app.
Like someone else said - this app is for people struggling, and I feel more distressed now than when I first signed up.
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Pay for what?

Pay 500$ to self teach. And have your progress slowed by a “therapist” that has to unlock your modules. This program can be done in a few hours but because of the way they designed it, it requires several weeks of back and fourth talking to get your next module unlocked. My therapist switched after I told them about myself which was rediculous, I don’t recommend this program to anyone, if you want cbt, find a better way.
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Great mix of app and real therapist

It is like getting a real work to do on my own and having a therapist as a guide. My therapist responds super quick as well

Flexibility

Wish I could go back and edit some previously entered answers.

My personal experience

The app isn’t cluttered and it’s easy to find what you need. The videos are very helpful and support the lesson. For some of the lessons an example of a response for the question would be helpful, sometimes I wasn’t sure what to write and how much to talk about. The over all experience is positive!

Boo

Terrible app. Crashes a ton.
Great service. Awful app.

Family conflict

The CBT offered me many strategies that I could use to help me manage my stress! Thanks Derek for being so understanding and supportive!

This app is a joke

They only let you learn 5-10 mins per day and you have to wait until someone unlocks the next one for you, so ridiculous. I was busy for a few weeks and they cancelled the program on me. Pure insanity, there is 0 need for the therapist just let us read the information.

Simple but effective

I love the ease of the app and the tools of CBT which appear simple but yet are super effective. I've gained valuable skills to coping with stress and depression and anxiety using really powerful techniques. Really recommend!

CBT app

I am someone who has been trying to deal with things that have happened in life on my own… That was not working. I seen this program online and thought I would give it a try. It is super knowledgeable and free! I also have a personalized therapist! 5 stars from this gal.

good for beginners

this app is incredibly juvenile in its delivery. every module asks the same questions. a huge emphasis on breathing and stretching and not actual focus on emotions and thought patterns.
coming from this field … don’t even bother.

Poor design

Program/module seems outdated.

Not detailed enough

The app makes you answer questions which give you the option of “never” or “always”. Which doesn’t apply to me.
The. They tell you someone will contact me within 48hours… it’s been 7 days. I heavenly heard from anyone.
I deleted it. It doesn’t do anything but use space on my phone.