Not even able to login
It just doesn’t login
Response from developer
Hi, sorry to hear that you're stuck at login. This app is designed to work with your My TELUS username and password. Try the troubleshooting steps at telus.com/loginsupport, and if you're still not having any luck, give us a call at telus.com/contactus. We'll get you up and running.
They don’t keep their promises
Response from developer
Hi Hugh, we're sorry to hear about your experience and want to make it right. Since you've already tried calling, I want to connect you with specialized support without waiting on hold. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and resolve your billing issue.
Looks pretty, but that’s about it
I also had some devices intentionally paused on the old app. Those that actually showed up in the new showed that they weren’t paused, but I had to go in and pause them, then unpause to get them to connect. The paused devices that aren’t showing up - I haven’t yet figured out how to fix that.
There was nothing wrong with the old app. I’ve yet to see anything better with this one.
Response from developer
This is not the experience we want you to have! We're sorry for your frustration. Something must be going wrong on the backend if your devices aren't connecting after 3+ weeks of refreshing. We'd like to investigate and resolve this issue for you. Please take 2 mins to post on our community forum, TELUS Neighbourhood (telus.com/neighbourhood), so that we can connect with you and troubleshoot your account.
awesome
Response from developer
Thanks for your review, Rypia! We're glad you're enjoying the app.
