Bon produit
Cependant, aujourd’hui pour le même prix d’autres applications proposent le même service avec un vrai suivi de cycle. Donc je dirais qu’aujourdhui Temdrop est trop cher.
Le service client (en anglais) est très réactif ! J’avais un problème de pile ils m’ont offert 4 mois d’abonnement gratuit.
4/5 étoiles car le produit répond à ses promesses.
Response from developer
Thank you for your thoughtful feedback! We’re so glad to hear that Tempdrop’s temperature tracking has been accurate and consistent with your cycle, and that our support team was able to help quickly when you had a battery issue. We also really appreciate your feedback about pricing and cycle-tracking features. We’re always working to improve the Tempdrop experience, and feedback like yours helps us understand what matters most to our users. 💛
Not worth the price
Long term user moving away from this device due to recent reliability issues / poor customer service
Now, only about a month into using my newest Tempdrop, the app crashed while syncing and then wouldn’t open at all. Support instructed me to delete and reinstall the app. After doing so, the Home screen began displaying my most recent temperature when I selected ANY previous date, even though the correct historical temperatures still appear in the Chart tab.
When I reported this discrepancy—with screenshots—support responded by explaining how to access my temperature history, rather than addressing the fact that I was reporting changed/incorrect app behavior. Throughout this exchange, their responses have felt dismissive and condescending, repeatedly explaining basic functionality instead of addressing the actual problems I’ve described.
Tempdrop is marketed to people who rely on continuous temperature data. Having hardware or software fail in the middle of a cycle isn’t a minor inconvenience—you cannot go back and collect a missed temperature later. This is now the second cycle in which either Tempdrop’s hardware or software has caused problems for me.
After 8 years, three devices, recurring reliability issues, and this customer-service experience, I’ve lost confidence in Tempdrop. I’m researching alternatives and may simply return to a basic BBT thermometer. For such an expensive product, I expected considerably better reliability and support.
Response from developer
We’re truly sorry. After 8 years of using Tempdrop and investing in multiple devices, you deserved a much better experience, especially when you rely on your temperature data throughout your cycle. We’re particularly sorry that our Support responses didn’t address the specific issue you reported with the Home screen displaying the most recent temperature for previous dates. We understand why being given instructions for viewing your history instead felt dismissive of the actual problem you were trying to report. We genuinely want to make this right and get to the bottom of what’s happening with the app and your data. We’d really appreciate the opportunity to take another look at your case and work toward a resolution rather than leaving you feeling like you have to find an alternative. Your trust means a lot to us, and we hope you’ll give us another chance to fix this and provide the level of reliability and support you’ve come to expect from Tempdrop. ❣️
Pas fiable
C’est grave que ce ne soit pas fiable à ce point.
Response from developer
Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés que les bugs de l’application aient autant perturbé votre suivi, surtout lorsque la régularité et la continuité des données sont essentielles en symptothermie. Nous comprenons également votre remarque concernant les observations de glaire cervicale : pouvoir ajouter une note libre serait effectivement utile lorsque les options proposées ne correspondent pas exactement à ce que vous souhaitez noter. Nous transmettons ce retour à notre équipe produit. Concernant l’impossibilité actuelle d’ouvrir l’application, nous souhaitons vraiment vous aider à résoudre ce problème. N’hésitez pas à contacter notre équipe Support@temp-drop.com afin qu’elle puisse examiner votre situation et travailler avec vous pour trouver une solution. Nous savons que le capteur représente un investissement important et que perdre l’accès à vos données ou ne plus pouvoir les saisir est particulièrement frustrant. Nous voulons faire mieux et nous espérons avoir l’occasion de regagner votre confiance.
