Tempur User Reviews

What users say

Top reviews

Not accurate

The. Bed tracks my husbands sleep fairly accurately but not me for some reason.

Terrible support

No support after 5pm

my Sleeptracker®

it works good

Remote on phone worked for a day

Not impressed with the remote on phone it worked for a day on second sleeper , first sleeper works . Very frustrating app.

Phone remote

Doesn’t work when I need it the most.

Needs update

Will not allow changes while vibrating

I love my bed

I look forward to sleeping every night. And I look forward to my sleep score.

dont work

does not hold it en of the bargain up

Failure to cover every night. Sometimes skips an entire week.

What data that is erratically recorded is information I would not otherwise have. Inconsistent...though likely reliable when actually recorded.

No one wants to be tracked

There is no need to track my personal phone after I spent $10k on your bed it’s bad marketing for a great product.

I hope others read that you sell their information to third party vendors.

Super glitchy / unusable

You can only make a few adjustments maybe 5 and it glitches/freezes. I have closed the app and reopen it and it still doesn’t work. Sometimes my partner and I are just stuck for like twenty min.

Junk app now

If I could give this, no stars I would. This app worked when I first got my bad. And I work I mean, I could control it with voice commands. I even had a routine that would turn the LED lights on and off.
All of this is broken and it’s been broken for a long time.

AAA

AAA

Remote

My grandson was playing with the remote control when it stopped working. The lights flashed but the bed didn’t move. I tried to reset the remote according to the instructions and nothing worked. I continued to read and it appears that I must reset the entire system. I’m disabled and getting down under the bed is very difficult and getting back up is worse! So, now that the remote isn’t available I must use the app to adjust the bed. The reset process needs to be simpler!
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Duplicate

My wife and I have exactly the same sleep patterns which is impossible as she went to bed am hour and a half earlier than I and got up two hours before I did. Something is wrong.

Waste

Don’t use

Spies and sells your personal data

Sleep tracker allows Yahoo and many other affiliates track your personal behavior and self that information. Turning this off is complicated and not straightforward. Even after turning it off, you data persists and is still sold and used to profile you. I am shocked and very disappointed to discover how intrusive this app has been and how much about me is now someone else’s intellectual property. Shame on you Tempur-Pedic and Sleeptracker-AI every single employee, for being sneaky and deceptive, and completely invading my privacy.
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Crashes and broken Alexa

Recent version 1.11 broke Alexa

You can no longer ask to set bed to tv position because the skill. Open sleeptracker ai The puts a dialog with x you have close saying text that is not as helpful because you have to hit x to close. It’s not automate in the routines. And breaks the skill setup

Not great

Why have a function to edit sleep if it doesn’t even work???

Pretty good

11/15/25 update: Since I updated the app, the tracker no longer records air quality data.

2022:
I’ve had my base/app two full months. I had white glove delivery thru Tempurpedic so my app and bed were set up properly.

PROS: I love all of the analytics the app provides; I look forward to seeing it every morning. It has made me conscious of things I can do to improve my sleep and changed some behaviors.

CONS: I have noticed that sometimes says I was asleep when I was awake. On a few occasions in the last month, it says I woke up and it stopped recording before I got out of bed or hit “stop recording.” My biggest complaint is that I get phantom vibrations in the night. I don’t have the snore monitor on, only a sleep alarm, but it will vibrate for a quick second hours before the alarm goes off. Because I’m a light sleeper, it’s disturbing my sleep. I turned on “background refresh app” setting this weekend hoping that would resolve it, but it did not.
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