Very basic, little to no tech support
I’d like to make a strong suggestion about the format of the schedule payment in the tenant app. The button you press to schedule the payment for future dates , should not say “pay now,” it gives the impression it’s coming out immediately to most of my tenants and they are too scared to schedule payments and refuse to use autopay.
The button should read “schedule” or even just simply “pay”
No need to reply. But I think my tenants would schedule more payments but most haven’t gotten past that “pay now” button over the fear of it coming out immediately.
I know you can cancel those too, but they don’t know that. Plus, tenants need more support on your end. Like I get on this chat. The app is very basic.
Lastly, had a tenant not shown me the app, I would have no idea what they can see , tenant view for landlords would be cool feature.
Anyways. I know you guys are constantly working on improvements. I figured changing the wording in the schedule payment section of the tenant app might be an easy fix. Hope my input is helpful.
No need for response. Pass on to those who work on the improvements. Thanks.
The button should read “schedule” or even just simply “pay”
No need to reply. But I think my tenants would schedule more payments but most haven’t gotten past that “pay now” button over the fear of it coming out immediately.
I know you can cancel those too, but they don’t know that. Plus, tenants need more support on your end. Like I get on this chat. The app is very basic.
Lastly, had a tenant not shown me the app, I would have no idea what they can see , tenant view for landlords would be cool feature.
Anyways. I know you guys are constantly working on improvements. I figured changing the wording in the schedule payment section of the tenant app might be an easy fix. Hope my input is helpful.
No need for response. Pass on to those who work on the improvements. Thanks.
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