Management staff is very responsive and helpful.
Excellent Management team at Cortland Highcroft!!!
Doesn’t update when you transfer to another unit in your complex
It’s ok but could use improvements. The payment part where it shows your balance after putting in your pin or making a payment doesn’t stay on the page when you get out of the screen & switch to another app like to get your bank info so you have to write it down otherwise you’ll have to reput your pin again to go back to the balance or payment screen part. This is my 3rd transfer at Cortland Onion Creek in Austin, Texas & everytime after I transfer it doesn’t update to my new unit # and I start seeing maintenance request from the tenant living in my previous unit. The office has to end up opening a ticket to get it fixed. Now, i can’t even submit maintenance requests because every time i do, it gives me an error so I have to call instead, or go in person to the office. It’s kind of annoying.
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Unbelievable Service
I just moved in, notified Michele about a list of concerns I had, and almost everything was addressed within 2 hours. Based on previous experience with property managers, I couldn’t believe it. They deserve a lot of credit for caring about the residents and they back it up!
Adding payment method
It will auto log you off if you switch between connect and your banking app. This is not a safety feature its just dumb. Nobody remembers their routing number or checking account number . People will switch between apps to copy paste them . Your stupid app will log you out and take you back to entering pin . This seems to be designed by novices who have no understanding of UI and security feauress
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Owner
Bill Kurtzhals maintains my place 5 Stars
